My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file loca
My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2
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I tried to delete and clear the system then re-install (even manually). It installs, but will not register in Namoroka v3.6.3. It keep on asking to install the plug-in. Never had the same issue with XP???
#See [[managing the flash plugin]]
#If an issue like "asks to install" persists after Firefox restart then you may have to quit Firefox (File -> Quit) and check that no instances are running (ctrl+alt+del, processes tab) before starting it again.
Please post here if you have more details on the issue if this link does not resolve it. -
After my daughter dropped my phone on the floor (surprisingly the screen didn't crack), the screen went black and I could not turn the phone back on. This was not the first time that this happened to me and I fixed it by plugging it in to my car charger. I tried that this time and it did come back on but the place where my signal strength bars should be said 'searching'. After a short while, a message came up saying that my phone needed to be restored and to connect it to iTunes.
My phone would not come on unless it was plugged into a charger, other than that the screen was black (and still does that). The apple screen will show and then the usb cord connecting to iTunes symbol comes up and it will go passed that screen.
I connected to iTunes, and found out that my phone was in recovery mode and needed to be restored. I tried to restore several times and the same thing happens. iTunes will begin the process (extracting files first) after that part is complete and iTunes starts the next step of preparing the phone for restoring, my phone will go black as if it shut off and then the apple screen comes on and then the usb cord connecting to iTunes shows up and then iTunes delivers the error21 code. Can anyone help me please? I've tried pressing the home button and lock button at the same time for seconds and then holding the home button blah blah but it does me no good because I can't get my phone to do anything unless its connected to a charger or the computer. Please don't tell me my phone is broken !!NOO it's not broken it is a software error. What you need to do is put your phone into what is called DFU mode or Device Firmware Upgrade Mode. What you have to do is connect your phone to itunes but do not start the sync process. Ignore any popups from itunes initially. When you are connected to itunes take your phone and hold down the home button and power button at the same time. Hold them down for about 30 seconds or so and you should see your device screen rollover to the black screen and disconnect from itunes once this happens it will reboot and automatically connect to iTunes, after this happens start the restore process through itunes and it should continue past the error message.
* Also before you do this try ejecting your sim card if you have the at&t model if you are on Verizon ignore this. There is a small oval port on the right side of the phone with a small pinhole. Use a paperclip and insert it into the hole, the door will pop open. Take the door out, remove the sim card and wait 5 minutes then return the sim card back into the phone and begin the above process.
If none of this works you may just want to bring it the genius bar and have them look at it. Good Luck and I hope this helps! -
My Dell Inspiron runs Vista, and I cannot change the home pages on my browser
I have a Dell Inspiron 530S running Vista. I updated Firefox to 5.0. I want to change the home page for one of the tabs. I change the tab to what I want, I go to Options - General - Use Current Page, and it seems to register. I then close Firefox and reopen it. When I do this, I get the old home page - not the one that was on the screen when I selected Options-General-UseCurrent Page on that tab.
What do I do in order to have that tab come up with the page I want when I invoke Firefox?Make sure it says "'''Show My Home Page'''" in the first dropdown menu at the top before you try to change it.
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When I go to plug in my iPhone 5 to my PC it will charge my phone but it doesn't show up that it's connected to my computer or in iTunes. I have tried just about everything that I can find in the support discussions but nothing has worked. Any other suggestions?
If you have carefully follow ALL of the steps in that article, you are using a USB port directly on your computer and not a USB hub (don't use a front port on a tower or desktop either, as they are an internal hub) and you installed iTunes correctly using an Administrator ID and you have tried disabling your antivirus and firewall then there is no hope of it ever working. Look at the tip again, and go through it carefully, not skipping any steps.
Note, BTW, that an iPhone will not show up on a computer, only in iTunes. If there are photos in the Camera Roll then it will appear in Windows as a digital camera only. -
I can see my ipad in my computer but not in itunes- how do i fix this?
I can see my ipad in my computer but not in itunes- how do i fix this?
Make sure you turn on the Menu and Sidebar if you are using the latest version of iTune.
Ctrl+S to view Sidebar
Ctrl+B to view Menu Bar -
Can I use 32 bit fire fox on a 64 bit dell laptop running windows 7 ultimate, if so where can i down load it?
this link just upgraded mu current firefox and said nothing about a 32 bit version.
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I need to update my apps in the App Store, but when i try to update, the Sign Up Apple ID pop up box came out with different Apple ID. How can I change it to mine? My iTunes Store already log in with my own Apple ID.
Just now you said the other Apple ID stored inside it, is that mean all my data back up in that the other ID?
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Can I transfer my hand made album sequence (sort order) defined in elemenst when I turn a local album into a mobile album used with IPAD. Or do I have to change the dates artificially?
Andrew, I know I am extremely late to the party but I too use Grid View. I had the same problem that you had but have found this to work for me. I used it and it is still holding as my default sorting even after switching between the Artist page and Grid View.
Once you are inside of the Artist page continue to click on the Album column until it shows Album by Artist/Year.
That will give you each album sorted by the year instead of it randomly sorting it for you each time you leave an Artist's page and then back again.
Hope this helps. -
My backup to Time Capsule is taking over 4 million days. How can I shorten the time? I am not able to connect through ethernet. How do I fix this?
Not only that but my Mac Pro keep running and does not stop, my Address book has a blue light under it but wont open, the light for my monitor in the bottom right corner wont turn on or off. Please need help...It sounds like there is an issue with the Mac itself.
Use the verify disk A5 in troubleshooting.
http://pondini.org/TM/Troubleshooting.html
Even if you cannot connect by ethernet, at current location.. you can simply disconnect the TC from the network and bring it to the Mac and plug it in by ethernet. The TC can be reset if you haven't got a suitable current setup (save previous setup before you change it) and run just as backup device.. do the backup and then return it to the network.
If this is just a standard incremental backup.. then something has broken. The issue is not the TC pe se but failure in hardware somewhere. -
Can you use Time Capsule on a windows and 2 macs at the same time.
Can you use Time Capsule on a windows and 2 macs at the same time as either a backup for one and a seperate HD drive for two?
Yes.
From one viewpoint the Time Capsule is just NAS (Networked Attached Storage) and it supports the file sharing protocols necessary for both Windows and Macs.
From the viewpoint of the Macs it can also be used by Time Machine for backups.
As NAS it can be used for storing files, and there are many backup software packages that support NAS on both Windows and Macs.
In addition from a networking point of view it can serve as a router, wireless access point etc. -
Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1). I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? I normally respond with OK and it immediately tells me "could not be repaired. Please reinstall iTunes..." I have done this a number of times to no avail.
I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks (only happens with this app)it asks for the other account's password(which my ex changed by now). I don't understand why this happens when I'm logged into my account and it only happens with that app. Please help, I need to update. :/
Content (apps, music, ibooks, films etc) is tied to the account that originally downloaded it, so if the iBooks app was downloaded using the account that you used to share with your ex then only that account can download updates to it. As it's a free app you could delete it and re-download it under your own account - and then re-download your ibooks into it (or copy the books to your computer's iTunes first via File > Transfer Purchases and then sync them back to the app).
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My daughter's iPod says "iPod is disabled try again in 23017900 minutes. How do I fix this?
My daughter's iPod says "iPod is disabled try again in 23017900 minutes. How do I fix this?
Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore and you have IOS-6 or lower, go into Recovery Mode per the instructions here. If you have IOS-7, read this. -
My ipad has the Internet connected nut when I try to update apps a message pops up to say it cannot connect to,iTunes store.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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