My computer is saying some of my purchases are not authorized to play some of my purchased songs, My computer is saying some of my purchases are not authorized to play some of my purchased songs

My iPod was working fine, now when I plug it in to my computer and try to sync my music it is telling me that my computer is no longer authorized to play several of my purchased songs. I type my info to authorize my computer and it says it's already authorized. But it doesn't continue to update or sync my music.

That suggests that the tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Similar Messages

  • Songs I purchased in iTunes, after syncing with my iPhone and iPad, show up in the library and playlist on the computer. They are in the songs lists on both devices but do not actually transfer to the playlist on either though the computer says they have.

    I purchased four songs in iTunes, downloaded them, then did a sync with both my iPhone and iPad.  All songs show up in the libraries of both devices. I then added these songs to a playlist on the computer then synced both devices again.  According to iTunes on the computer, all four songs are in the playlists on both devices.  However, on the actual devices, only two of the four are in the playlists.  All four are still showing up in the library.  I created another playlist specifically for these four songs to see what would happend, dragged them to the playlist on the computer, then did another sync.  Once again, according to the computer, all the songs are in the playlists on the devices.  However, only two of the four are actually in the playlists on the phone and iPad. Any ideas what's going on?

    Lynn,
    I had a very similar issue (same playlist).  After several frustrating hours of various combinations I was able to sync by changing the options to "manuall sync.." and then "dragging and dropping" the needed playlist from the iTunes Playlist list to the iPhone button (on my itunes setup/view that was from the far left column list of all of my  playlist in iTunes to the far upper right "iPhone" button).  To sum up "checking" the playlist and syncing didnt work, "drag and droping" the playlist did... at least for now... then I unselected the "manually manage" in the options and re-synced and all playlist were synced correctly.  Good Luck.

  • I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

    I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

    Hi Rosera,
    This is bad and I am sorry to hear that you are running into these issues.
    Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
    It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
    Have you tried the steps mentioned below by Barbara?
    If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
    Regards,
    Ankush

  • When i pluged in my ipod,computer start scanning,it says"your computer is no more authorized for  app that are installed in"yadav ipod",would you like to authorizes this computer for item purchased from itune" what should i do to fix this problem,,,

    when i pluged in my ipod,computer start scanning,without finishing scan,it says"your computer is no more authorized for  app that are installed in"yadav ipod",would you like to authorizes this computer for item purchased from itune" what should i do to fix this problem,,,

    What the message says.  In iTunes g the the Store tab in ther upper part of the screen and then clink on Authorize this computer.

  • My computer broke and I bought a new one, installed i tunes and synced my I phone but it only synced my purchased songs(100) and I still have 400 songs on my I Phone, when I try to re sync it wants to erase all the 400 songs on my device

    My Computer broke and I bought a new one, re installed I tunes and synced my I Phone 4 but it only transfered 100 purchased songs into the library and I still have 400 songs on my I Phone, but when i try to re sync it wants to erase the 400 songs on my device and replace with the 100 songs in my library. I have authorized this computer with this device but I can't deauthorize the old computer because it's boken. I emailed tech support but they told me to manually transfer the files but it only transfers from the library to the device, and I need to transfer from the device to the library.

    The music sync is one way - computer to iphone.  The only exception is itunes purchases. Without syncing:  File>Transfer Purchases
    The iphone is not a backup device.
    Copy everything from your backup copy of your old computer to your new one.

  • I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure.  please try again. if continues contact dobe

    I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure.  please try again. if continues contact dobe support. " how can i install ot to my computer whats going on??

    I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure.  please try again. if continues contact dobe support. " how can i install ot to my computer whats going on??

  • HT5714 I pre-ordered ARTPOP on Saturday and today it says Purchased. I used my iphone to pre-order it. But it still says Purchased. Is there anything I can do, instead of having to go on a computer? Please Help!

    I pre-ordered ARTPOP on Saturday and today it says Purchased. I used my iphone to pre-order it. But it still says Purchased. Is there anything I can do, instead of having to go on a computer? Please Help! And is it going to charge me again?

    Glad I'm not alone. I preorded it on my computer...

  • I just purchased a month-to-month subscription to Adobe Acrobat. But my computer has rejected the program three times so I'd like to cancel that order and exchange it for the Adobe Export program. I just need to edit some PDFs that have pencil marks on th

    I just purchased a month-to-month subscription to Adobe Acrobat. But my computer has rejected the program three times so I'd like to cancel that order and exchange it for the Adobe Export program. I just need to edit some PDFs that have pencil marks on them.

    Hi Susan,
    Please let me know what exact error you get while editing PDFs as I might be able to help you.
    If you still wantto cancel your Acrobat monthly subscription and get it exchanged with Adobe ExportPDF online service, then visit:
    Contact Customer Care
    Regards,
    Anubha

  • Purchased songs/new computer/new email

    I just received my new computer. As I was backing up my old computer, I burned all the songs I purchased from iTunes Music Store as data files and added them to iTunes in my new computer. The problem is, most of them were bought when I still had an AOL address, and now I have a .Mac account. When I try to play a song, it says I have to authorize my new computer to play it by using the account under which I originally purchased the song -- problem is, I haven't had that account since May, so it no longer recognizes my screen name or password, and entering my .Mac account doesn't work.
    Sorry for the lenghty explanation, but I can't find a solution from Apple support. Can anyone help?

    Thanks, iTunes Mike. I tried what you said, and it prompts me to create a new account. But I already have an iTunes account under my new email address, so I'm still stuck with no access to these songs I purchased under my AOL account.
    This is also after iTunes support deauthorized all my computers to play these songs. So now, when I click play on any one of them, I am prompted to authorize my new computer to play it. When I do so, it says that authorization was successful (that I have 1 out of 5 machines authorized to play said tune). But it fails to play, and when I click play again (after aforementioned authorization), I am again told that I'm not authorized to play the song and it must be authorized using the account information that I used to purchase it -- which was my AOL account. It doesn't accept that information because I'm no longer recognized by AOL.
    There has to be a solution, but right now I'm feeling very burned.

  • I purchased an iMac MC309LL/A model A1311 21.5" All in one computer. I purchased it 8/28/11 and about 2 months ago it started powering down. I called for support and a Apple Customer Support, I did what they said and now it wont turn on at all.

    I purchased an iMac MC 309LL/A model A1311 21.5" All in one computer on 8/28/11. The computer stated to shut down on me every once in a while when I was working on it. I called Apple customer support and a rep walked me through deleting all of my cache files saying it was the prooblem. She then had me do a re-install with the installation disc. After doing that she said to turn my computer off then back on and the computer would want to run some updates an to let them run. I was told to call back if there were anymore problems. The computer turned on for a couple minutes then shut down again and won't turn back on at all now. I took it to the Apple store and they told me it was the main board that delivers power to the computer and it whoulld cost about $550 to replace. I have had this computer for 1 1/6 year and hardly use it. My tech told me the same thing happened to his. Doesn't this mean the equipment could be faulty?
    Who keeps track of how many of these are having the same problem and when should there be a recall. I have always used Dells at work. The one I have is 6 years old and works great. I have Compaq laptop at home that is almost 7 years old. I have never had a problem like this before and I can't believe that I spent$1300 for a computer that crashed after 1 yr 6 months. What's worse is that it is my first major Apple product other than my iPod Shuffle.

    Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
    So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
    We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis.

  • Some of my songs in iTunes show up but they won't play. I get the message that my computer isn't authorized to play them when I only have one computer.

    I recently did the update for iTunes and after I did that I got the error message: MSVCR80.dll file not found.  I followed the suggestions from someone in this community to fix it and now some of my songs aren't playing.  And they are the ones that I purchased from iTunes not CDs that I have and ripped to my iTunes library. I can see the songs listed in my iTunes library as well as on my iPod but yet they won't play.  On my computer I get the message that this computer is unauthorized to play them and to authorize it.  I only have one computer, so I have no idea why I'm getting this message.  And does anyone have any suggestions as to how to get all of the iTunes songs to play again?

    Hello Angel82co,
    It sounds like you have some songs in your library that are not playing, and when you try to play them you are being told the computer is not authorized to play them. I would start by verifying that your computer is still authorized, and take note of the Apple ID that you sign in with:
    To authorize a computer, follow these steps:
    Open iTunes.
    Choose Store > Authorize This Computer from the menu bar.
    You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
    Enter your Apple ID and click Authorize.
    If your Apple ID uses an expired MobileMe account, you can still authorize your computer.
    From: iTunes Store: Authorize or deauthorize your Mac or PC
              http://support.apple.com/kb/ht1420
    If the issue persists, next I would use the following article to double check that these songs were purchased under the same Apple ID you used to authorize the computer:
    Recovering a forgotten iTunes Store account name
    http://support.apple.com/kb/ht1920
    Open iTunes
    Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
    Choose File > Get Info.
    Click the Summary tab.
    The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name.
    If it is the same Apple ID then I would next delete the song, and re download it from your purchased history, with this article named:
    iTunes 11 for Windows: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12491
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • My mom, hoping to save some money, signed into her account on my computer to download an app (I forget which one) to save on a disk to add to her computer. Now I'm getting reminders saying to sign into her account to update apps that she has. How to stop?

    My mom, hoping to save some money, signed into her account on my computer to download an app (I forget which one) to save on a disk to add to her computer. Now I'm getting reminders saying to sign into her account to update apps that she has. Can this be stopped? If so, how?

    Try uninstalling the app using this utility > Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
    That will uninstall the app and all the associated files but you still may see the reminder.
    Keep in mind, you can only update apps from the Apple ID they were purchased from.

  • Burned CDs will not sync to my ipod. I just replaced my computer with a different computer, unauathorizeed all previous computers, authorized the one i am now using, but only purchase content will transfer to my ipod.

    Burned CDs will not sync to my ipod. I just replaced my computer with a different computer, unauathorizeed all previous computers, authorized the one i am now using, but only purchase content will transfer to my ipod.

    Hi ballen13!
    I have an article here for you that may be able to address your question and provide some insight into this issue:
    Some songs in iTunes won't copy to iPod
    http://support.apple.com/kb/TS1420
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • I have purchased songs from itunes on my ipad but now they are not there anymore. How can they get them back? Dont come up in songs not on this ipad and in itunes it asks to buy again

    I have purchased songs from itunes on my ipad but now they are not there anymore. How can they get them back? Dont come up in songs not on this ipad and in itunes it asks to buy again

    If you are now in the US then you can only use the US store, so you should update the address on your account
    Changing country : Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account.
    Had you copied the songs over to your computer's iTunes library, do they show in the Music section on it ? You can copy purchases that you still have on your iPad over to your computer's iTunes library via the File > Devices > Transfer Purchases menu option

  • I purchased an album and didn't receive all of the cuts.  I have Itunes 9.2.1 so I can't use the new  "download past purchases" feature.  How do I get the rest of the songs?

    I purchased an album and didn't receive all of the songs.  I have iTunes 9.2.1 so I can't use the new 'Downloading past purchases" feature. How do I get the other songs?  Using an Iphone 3Gs

    Look under the Store menu in iTunes on your computer for the "Check for available downloads" command and run that. You may find the tracks there to be downloaded.
    If not, contact the iTunes Store Customer Service department from their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form, or an "Email Us" button) and explain the problem to them.
    Regards.

  • I purchased music on ipad and when i log in to itunes on computer i cannot see it. its so frustrating, can someone please help me.

    I purchased music on ipad 2 and when i log in to my computer i cannot see the music i bought.
    Home sharing is on...
    Please help i need to get this music then to my i pod and go for a run!!!!
    its so frustrating..
    Thank you

    Hello Mariola,
    Thank you for the details of the issue you are experiencing with your iTunes purchases.  I recommend downloading your purchases directly to your computer using the Purchases page in the iTunes Store:
    Download previous iTunes Store purchases to an authorized computer
    Click iTunes Store near the top of the iTunes window.
    Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
    In the page that appears, select a category. 
    iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download. If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.
    To download all available items, click Download All.
    iTunes 11 for Mac: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12283
    iTunes 11 for Windows: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12491
    Additionally, you can enable Automatic Downloads so that in the future, all your new purchases will automatically download to your computer.  Use the steps in the section titled "Enabling Automatic Downloads on your computer" in the following article to enable Automatic Downloads:
    iTunes Store: How to enable Automatic Downloads
    http://support.apple.com/kb/ht4539
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

Maybe you are looking for