My computer is stuck on an apple symbol or a prohibited symbol or a flashing questioned folder for hours
Hi, im not the best with computers but i have a major problem. My macbook pro shut off some how during a car trip and now whenever i try and turn it back on, it gets stuck on an apple symbol or prohibited symbol with a loading ring under neath or even a blinking folder with a question mark on it. I dont think i have mountain lion and my macbook is from 2009 i think but i got it 2012, its the one just before the new one with retina. Ive tried all the commands you hold down while turning on but they seem to do nothing. When holding down command s, it freezes on this black screen with lots of writing on it. Ive got sooooo much important work on it and i dont think its backed up and i dont want to loose years of imported stuff. Someone please help me. I will be going to the genius bar soon. On another note, i may have been downloading some dodgy applications so yeah.
Your hard drive isn't dead as far as I can tell, however because you used the machine in a moving vehicle the platters and the data it holds have been struct by the read heads from the jarring.
Your not supposed to move a hard drive while it's operating. Depsite Apple's sudden motion sensor, it only works on sudden motion enough to trigger it, so it's not perfect.
Take your machine to a local PC/Mac data recovery/software specialist in your area, then take the machine to Apple for a repalcement hard drive if it's determined it's lost.
Apple doesn't do data recovery, they will just replace your boot drive and send you packing and blame you for not making backups.
Most commonly used backup methods
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http://support.apple.com/kb/PH12511
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Thanks for using Apple Support Communities.
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Use iTunes to restore your iOS device to factory settings - Apple Support
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Repair Disk. https://discussions.apple.com/thread/3548399?start=0&tstart=0
Reinstall Lion. https://discussions.apple.com/thread/3531813
http://support.apple.com/kb/HT4718
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