My computer is under 2 months old. It has so many problems. Am I alone?
My computer is under two months old. It freezes alot and I have had the screen turn to static on more than once when I am on the internet.
Hi Formaine,
If your computer is under 2 months old it should still be covered under your manufacturers warranty.
Please call our technical support at 800-474-6836.
Let me know how you make out?
I worked on behalf of HP.
Similar Messages
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Starting a few weeks ago I got a cluster of blue and black lines at the bottom righthand corner of my screen. It was frustrating and annoying but I ignored it. Now there is another one closer to the top lefthand side. It's very frustrating as this computer is only 3 months old!! please help!
Take a picture if the problem just in case the aberration does not show in the presence of the technicians.
Ciao. -
can not download firefox, taking too long. 4% uploaded, says will be another 12 hours. Computer is under 1 year old edit
Step by step, how did you arrive at seeing this agreement?
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My macbook pro is 18 months old and has started running v slow. When I start it up it takes 5 minutes to load etc? Is there anything I can do to fix it?
try some suggestions from this article: http://www.maclife.com/article/feature/25_ways_speed_your_mac
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The case of my 7 month old mpb has started to get very hot within 2 or 3 minutes of switching it on. Is this normal and is there anything I can do?
The heat generated by the system is directly related to the load put on the system and the speed of the fans.
The former (high CPU load) generates heat, the latter (fan speed) dissipates it.
If your machine is getting hot then either some process is consuming lots of CPU power, causing more heat to be generated, or your fans are not working properly to dissipate whatever heat is being generated.
So the first question is whether your fans speeds kick into high gear or not? if they don't then it could indicate a hardware problem, either with broken fans, or with broken temperature sensors that control the fan speed.
If the fans do come on but the system is still getting hot then I'd look for a software issue - some process that's running rampant. It should be easy to spot with something like /Applications/Utilities/Activity Monitor. There should be a lot of processes listed, but most should use just a few percentage points of CPU power. If any process is using a lot of CPU power then it warrants some investigation - what is that process? should it be running? Is it failing in some way. Post the results of your Activity Montor report and I'm sure someone can chime in. -
My 3 month old IMAC 27 inch has no sound all of a sudden. F12 button turned on and up. Still no sound. Any other ideas?
Couple things to check. Hold the Option key down as you click on the Volume icon on the Menubar. Set the output device to Internal speakers.
Also check that headphones aren't plugged in. -
My 5 month old DROIDX has been having "seizures".
....No joke! My DROIDX is only 5 months old, and we live in the NorthEastern corner of Arizona...and just so happen to NOT have good coverage in our tiny little area. Closest Verizon store is in Vegas; 99 miles away. I went there once to ask advise and have them talk me into keeping my DROIDX. I continue having issues.....anyone else out there experience problems? I am NOT a Happy DROIDX user.
keiffers wrote:
mortb wrote:
Okay, posted too soon. Have you tried a factory reset? As far as getting a replacement phone without insurance, if you had it more than 14 days, you're out of luck. The first thing I would try is shutting the phone off and pulling the battery. Leave it out for about 15 seconds and then replace it. If that doesn't help, you might have to bite the bullet and do a factory reset. If that doesn't work I would take the drive and speak to an agent about an exchange. Maybe you'll get lucky.
that's wrong...you're not out of luck if you are past 14 days - Verizon will replace your phone within a year of purchase if the phone needs repalcement. You don't need insurance. You may get a NEW phone within 14 days, but outside of 14 days, you just get a refurbished phone sent to you. On top of that, when you get a replacement the one year ticker starts all over again on that specific unit....I bought my Droid X from a reseller and not directly from Verizon and Verizon replaced it with a certified like new (aka refurbished). Verizon gave me a little grief cause I wouldn't troubleshoot with them, since all they ever do is tell you to do a factory reset, battery pull, etc, so why do all that with the phone rep when you KNOW it won't work, but I got another rep who replaced it no questions asked.
The issue is you cannot get a "new" phone after 14days, you can indeed get a refurbished phone up to the 1year warranty.
Also the 1year warranty sticks to the date of your original purchase unless you have less than 30days left on that warranty. Believe me as I've been through this several times. If you get a replacement phone at the 6 month mark, your refurbished phone will have 6 months of warranty left. If you get a new phone with less than 30 days left on your warranty you will get a 30 day warranty on the refurb device. -
Help! I just moved my itunes library from a Win 7 computer to a new Win 8.1 computer following the instructions on the itunes website. Everything is good except I'm getting an error message on the Win 8 computer if I try to play a CD or get an audio file off of the internet. I get an error message that says "iTunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly. I don't know where to look for or fix the audio configuration on the win 8 computer. As far as I can tell the iTunes configuration looks the same as on the other computers in the house. At this point I don't dare plug my ipod touch into the Win 8 computer for fear it will get messed up.
I have the same problem and I know that it is due to my PCI Audio driver not being compatible with WIndows 8.1.
iTunes isn't the only program that can't direct sound to the built-in speakers anymore. The obvious solution would be to update the drivers, but unfortunately Dell does not provide an updated driver for my model, so I am stuck with that.
However, saying that, only my laptop speakers are affected by this. I can use sound fine on applications where I can choose the output device and direct sound to the head phones, but for some reason iTunes does not let you choose the audio device manually.
To listen to music I imported the iTunes Library in Windows Media Player and changed the audio output using the following instructions: http://windows.microsoft.com/en-us/windows7/c00d11ba
However, I would also like to rent movie's from iTunes,
Would be great if iTunes would let you choose the output device, too, like most other applications using sound from Skype to Windows Media Player,... -
My MacBook Pro is almost out of space on my startup disk?? The computer is only a month old!!
I have a new MacBook Pro, and I also got the iphone 5 for Christmas. I wanted to upload all the pics/videos off of the old iPhone onto my MacBook before restoring it and setting up the new iPhone. Once I started the import process, halfway through, I got a notice saying I was getting close to running out of space of my startup disk. This seems weird to me. I am new to Mac systems, and am trying to find where I can see how much memory I am using, how much I have available. Can someone help me?
I feel very computer illiterate!!!Would you please post these two displays from your MBP:
This is found >About This Mac>More Info...>Storage. (the Apple icon is in the left hand corner of your menu bar)
Click on the HDD icon in the upper left hand corner of your desktop, COMMAND I (the letter i). The icon will probably be labeled McIntosh HD.
Ciao. -
if i enter safari, it will not let me scroll down and look at anything. it immediately will jump back up to the top! help!!!
It sounds like she may have enabled VoiceOver on the machine. Go to System Preferences, then click on Universal Access. Check to see if VoiceOver is turned on, and if so turn it off and see if that resolves the issue.
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My Mac is 3-4 months old and has suddenly started running slow?
Is there something I can do such as a clean up?
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior. Versions 1.5.1 and later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space. -
Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
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Two month old iBook has problems waking up, I think
My coworker asked if I could post this message about her problem for her. She just bought her iBook over the summer:
"I fell asleep last night with puter on and internet on, etc., which i've done PLENTY of times in past with other computers... i woke up this morning and had REALLY hard time getting the screen to come up again... screen was left up all night, moving mouse didn't ignite anything, plenty of power, cause cord plugged in... this had also happened once before where I had a hard time getting it to wake up or whatever it was doing, held power button down long time, short time, moved mouse, nothing was working, i gave up, came back an hour later after my frustration over and it started, the fan started, etc. etc..."
She only had AOL and IE open at the time she forgot about the computer and went to bed, if that means anything.
Any help?First-advise her IE is horrible, she should be using firefox, camino, opera or safari-anything but IE.
Secondly-has she tried this:Resetting PRAM and NVRAM
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.
Or, try restarting from the OS disc(insert disc, restart computer holding the "C" key), go under Disk utility and repair permissions. -
3 month old iMac has slowed down considerably after installing ML
I bought my iMac 3 months ago and installed Mountain Lion last night. Now everything on my Mac has slowed down considerably. From opening the System Settings to opening a page in Safari.
I have MS Word, Excel, Outlook and PowerPoint installed and also VMware Fusion. I have software (CorelDraw) that only runs on Windows (the one I have) therefor the virtual harddrive.
Is this what is causing the problem? If so, how can i uninstall ML to get my computer back to it's previous state.
I am very new to Mac so I don't quite know where to go and how to fix it.I was just about to write the same problem, but I don't have VMware; my laptop is late 2008 was running Snow Leopard (uptodate version).
I've scientific softwares so probably would require a clean re-installation of ML. I MUST MENTION HERE that those software which were written for PPC will NOT work on ML. Just found out that one of my important softwares version won't work on ML; need $500 to upgrade that software .
Therefore, I'd also want to know how can I go back to SL.
I'll let you know how clean re-installation has worked. -
2 month old GE620 has been locking up during non-damanding games for 3-6 seconds
The games that I have tried so far are Heroes of Might and Magic V through Steam and Asheron's Call. After roughly 5 minutes of playing the screen will randomly lock up for a good 3-6 seconds whenever it feels like it. Sometimes it does it often and sometimes it does it every once and a while. I called MSI tech support and the operator told me to run system restore. I ran system restore and I am still having the problem. I am usually at 10% or less memory usage and around 64C at peak times. The computer now has almost nothing instlaled on it besides what it came with and Ventrillo/ Steam/ Asheon's Call. Please help, I'm at the point where I'm looking into what I can do about calling in the warranty on this thing but I would rather not if there is some way I can fix this.
hi dude, i think is overheat, i just bought my GE620 2 week, i play dota ad the temperature could heat up to 70C and even more high, furmark cloud heat up to 95C...i open is and found that GE620 isn't using copper of conduct for graphic card...
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