My computer isn't seeing my HP Officejet Pro 8600

My computer (Mac OS X 10.8.5) is connected to my home wireless router, yet my computer which is connected to the same can't see it. The printer network test says all is good. I try to connect by way of my chrome browser and it isn't found. I try to ping the IP address from the terminal and get no response. Can anyone please provide me any ideas as to what to do?

I moved my 8600 and lost contact with my router one foot away.

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I am not seeing my HP Officejet Pro 8600 on my iPhone but am seeing it on my iPad 3. I have validated that I am on the same network (home).

I have setup a new HP Officejet Pro 8600 for home network. It is setup up wirless and I have followed all of the setup instructions. I do see the printer on my iPad 3 but not on my iPhone 5?
Any suggestions would be appreciated.

Hi
What happens when you try to print an email from your iPhone .. click on the backarrow at the bottom of the email andt then select print.. do you see a printer?
Cheers

My computer won't boot if HP Officejet Pro 8600 is plugged into a USB port.

If I unplug the printer and then turn on the computer it boots fine. The printer works fine if I don't plug it in until the computer is already running.
This question was solved.
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Hello sycomp
I found out that your computer has a bios update that may need to be installed. I would of course suggest not having the printer plugged in until after you update the bios. Interestingly one of the fixes listed states it resolves a boot issue when the Photosmart 8250 is connected. It may resolve your current issue as well. The link below is to the proper download page.
HP Pavilion a844n Bios Update (Windows XP)
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Windows 7 / HP OfficeJet Pro 8600: Unsuccessful Network Installation

OS: Windows 7 Professional 64-bit
Printer: HP OfficeJet Pro 8600
My goal is to enable the "Scan to Computer" feature of my HP OfficeJet Pro 8600 on Windows 7, which doesn't find my computer when I try to use it from the printer's front panel touchscreen. The printer's connected to my local wifi network.
In the setup program on the included CD, I've opted NOT to install any software aside from the "HP OfficeJet Pro 8600 Basic Device Software", which installs fine. I also opt NOT to install the "ePrint" web services or allow it to connect to the network for updates or share usage statistics or any of that.
During the setup program, the "Network Check" correctly finds the printer on my local wifi network, but the following "Network Printer Installation" part always fails, resulting in "Unsuccessful Network Installation", no other details. The result is the same if I retry with Microsoft Security Essentials' "Real-time protection" off, or with Windows Firewall off. No other anti-virus is running.
The "HP Scan" program fails immediately with the error message "The HP OfficeJet Pro 8600 was not found."
Under Control Panel > "Devices and Printers" I see an HP OfficeJet Pro 8600. Windows installs and prints with this printer just fine without the provided CD.
Under Control Panel > "Device Manager" the printer is NOT listed under "Imaging Devices".
My Windows Image Acquisition (WIA) service is running.
Any clues?
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(I never managed to solve this, how did this get marked "Solved?")
I'd be happy with either means of starting a scan. Here are some things I've tried since my last post (sorry, I gave up on this for 2 months and am now trying to get it working again):
I've got the printer connected by USB as well as on the network, and running the software installer with the USB connection option just gets stuck forever at the "Connect the USB Cable" screen. The USB cable is connected.
Under "Scanner Actions" on the HP Printer Assistant application, clicking "Manage Scan to Computer" reports: "Scan to Computer is enabled. You can start a scan from the printer. Your computer is not listed as an available computer on the printer's control panel. Please restart your printer and try again." Tried restarting/unplugging the printer, but that doesn't change anything.
The HP Print and Scan Doctor's first screen reports the State as "Installed" for USB and "Not Installed" for the network. It returns these results for the various steps of "Fix Scanning":
Device Manager: Pass
Driver check: Fail ("The Scan driver is unable to communicate with the product.")
Windows (WIA) scan: Fail (no information given, other than instructions to reboot)
HP Twain scan: Fail ("Scanner communication cannot be established..." dialog)
Registry: Pass
HP Scan: Pass
Since my last post I've also updated the printer's firmware, which seemed to work fine. It's now on firmware version CLP1CN1304AR.
The Windows event log reports several warnings from the software installer saying "Failed to connect to server. Error: 0x800401F0" with Event ID 1015, is this important? Tried it again with Windows Firewall off for both public and private networks, no difference.

HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity.
We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections. Again, each time this can be remedied by hitting the button on the wireless router.
Today however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
If anyone has any ideas they would be greatly appreciated.

Hi rtaw,
Welcome to the HP Forums!
I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this information helps you, and let me know if you have any more issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP Officejet Pro 8600 fax from computer will not fax more than one page without canceling job

HP Officejet Pro 8600 MFP running on Windows 7 64 bit. I purchased this printer almost a month ago. The install was simple and straight forward with no apparent problems but when trying to fax from computer the program seems to be only able to fax one page faxes. Any multiple page faxes will show a message "spooling" for 10 to 15 seconds then it will cancel the entire fax. I have tried this in both wired and wireless modes with the same results. I have sent 30 page plus faxes from the printer without any problems, it is only the fax from computer that seems to have memory issues. Any solutions out there?

Have you tried updating the firmware on the printer?
If not, here is a link to the most recent firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-4&cc=us&dlc=en&lc=en...
Try that and let me know if it helps to resolve your issue.
Best of luck,
Kyle
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HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer

HP Officejet 8600 pro Plus N911g model # snprc-1101-01
I insert an SD card full of photos into the built in card reader - but have no option to send the photos to a file on my computer. Does this product only print but not send to a computer? I need to edit the photos before printing.

Hi @Rodney88,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer, and I am happy to help!
According to your printer's user guide found at this website, HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User guides, as well as this guide, Printing From a Memory Card or USB Flash Drive. This printer only supports printing from SD cards.
In order to transfer the files to your computer, you will need an SD Card reader for your computer.
Hope this clears things up for you, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
How do I resolve the issue?

petergole,
To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
2. Highlight your device on the left pane
3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
5. Click Continue and let it finish
Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
Next, let's reset the printing system:
Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Finally, use this guide to reinstall: http://goo.gl/Na4Qm
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Hp officejet pro 8600 : doesn't scan to computer with new OS

When I purchased my new computer (HP envy 700) I thought I was happy with it. THen it stopped working with my old HP printer because the software didn't match up due to "age" according to help desk. So I bought a new HP printer, the jet pro 8600. And low and behold this also does not work with my computer because of the operating system. They (help desk) set me up to use the online HP WEbScan. But today I am working at home, and now that site doesn't work. HOW can I use the scan option on the new printer if nothing is compatible? HELP i want to use my products they way the box says they are supposed to be able to be used!
More info it is the latest 8.1 operating system for windows, and I tried using the HP print and scan doctor 4.5 and the message it gives me looks like this:
well I guess it wont copy and paste the error message, it says calltodrivepackageinstallreturned error then a bunch of numbers and a webaddress.
Very frstrated PLEASE HELP!!

Hi @teacherbethany,
Welcome to the HP Forums!
I am sorry for the frustration you are having, with not being able to scan, on your HP Officejet pro 8600. But I am happy to help you get scanning again!
For further assistance, I will need to know the following:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the solutions within this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp officejet pro 8600 scan to windows 8 computer

can anyone out there assist, attempting to get my hp officejet pro 8600 to scan to my windows 8 computer?

Ron,
I am having a similar problem.
My printer is on the network, I've installed all the software (full feature), but I can't seem to find where you guys put access to the 'control pannel' where I can print, scan, etc... directly from my laptop.
It popped up after installation of the software, but when I closed it I expected to have a desktop icon, or sys tray access. I can't find a way to open up that control pannel again. I have the all in onwe deskjet pro 8600.
Help? Thanks,
H

HP Officejet Pro 8600 not scanning to computer

My HP Officejet Pro 8600 is not scanning to my computer HP computer, Windows 7. This has worked fine for quite some time, not sure what happened to change it. It is a wireless connection but the printer works, and I can scan to a memory card just not to the computer. The printer software doesn't give me the option of opening the scanner. Another program said the scanner is not enabled but nobody has touched the computer! Any suggestions in language I can understand would be greatly appreciated!

Too bad nobody answered yet. It sounds like some simple troubleshooting can help narrow down the problem, but I'm no expert and all I can suggest is to try posting the question to http://answers.microsoft.com/en-us/windows/forum/windows_7?tab=Threads.

My Apple Computer says "Connecting to Device." I have a HP Officejet Pro 8600

I have a Mac with iOS Yosemite with a Officejet Pro 8600, all of a sudden I open the program and it stays on teh screen that says "Connecting to Device"
Help. I can't open the program to scan. I can still print though, I'm not sure if that's due to the cord connected or the fact that I still have it hooked up to wifi
Please help
Thanks

Hi @Smoove
I can't say for certain what is causing the issue at this point, but I would be happy to help you figure it out, and more importantly, resolve the issue.
Let's reset the printing system, repair disk permissions, re-add the printer using the right driver, and try to scan again.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and add the printer back.
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can select the printer driver
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

OfficeJet Pro 8600; scanner not communicating with computer

When I try to scan, it appears as though the OfficeJet Pro cannot communicate with my computer. The computer is connected to the internet, and the OfficeJet Pro is connected, but it won't scan. I have used the Office Jet Pro for these purposes before, and it appears to have stopped working all of a sudden. The error message says "no computer found."
Product Name: OfficeJet Pro 8600
Product #: CM749A

Hi shoffice, and welcome to the HP Forums!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Please let me know how that goes.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Unable to find network printer HP OfficeJet Pro 8600

HP Officejet Pro 8600
Windows 7 64bit
updated router firmware
Troubleshoot all item s listed by HP and with Windows
I have been unable to print wireless from my laptop. Wireless network test results gives me a pass in all categories. Network name is the same on printer and laptop. IP address on printer and tcp port are the same. Tried firewall on and off. AVG antivirus on and off. Unplugged printer, router, usb, restarted laptop. Nothing has solved the problem.
I can see that the printer has an ip address. My router has an ip address and my laptop has an ip address. Should they all be different? I am using the ip address from the printer to set up the wireless printing when asked to enter the address.
This has been the most frustrating process I have ever delt with. It should not be this difficult to set up. Please help.
Thank you in advance for a quick solution.

Shurlee, I want you to do is re-run the wireless setup wizard on your printer. Then uninstall it, and reinstall it again using the software I am going to link you to below. From what you describe it sounds like either an installation issue or an issue with your network. If this helps feel free to mark my post by hitting the star below my name which gives me a kudos - kinda like a job well done on here.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download these files and install them. By the way these are for the N911a, but if you have the 8600 Plus or Premium you will need different drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
Install that and let me know the result!
Have a great day!

My computer isn't seeing my HP Officejet Pro 8600

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