My computer/Ovi Suite can't recognize my nokia 523...

Hi, I just got my new nokia 5230 and I am trying to connect it to my computer with a nokia CA-101 cable but the computer can't recognize it, keeps telling me that my phone is a unknown device and 'one of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it'.
I already downloaded Ovi suite and it's the same problem there:
'Nokia Ovi Suite could not recognize your device. Try disconnecting and re-connecting the USB cable.'
Well I've done that again and again, and I selected the 'PC Suite' USB mode on my phone but it's always the same story...
What to do???

The device (phone) side only support "PC Suite" mode, there is no "Ovi Suite" mode.
The phone can connect as Massive Storage or PC Suite mode without any problem. But Ovi Suite does not detect the phone at all.
Ovi Suite version is 2.2.1.23
Phone Software version is 12.2.082
Why?

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Can't connect to OVI from PC Ovi Suite.
I use a proxy to connect to internet (but no need to fill proxy username/password -
example skype connection is ok)
The message error is "Nokia OVI Suite can't connect to Nokia server account..
check your internet connection"
This is my informations from Help->About Nokia Ovi Suite->System Information..:
Nokia Ovi Suite 2.2.0.241
PC Connectivity Solution 10.24.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 4.0.11.0
Nokia mPlatform 2.6.195
Ovi Desktop Sync Engine 1.3.0.32
Sistema operativo:
Microsoft Windows XP Versione 32 bit, Service Pack 3
Lingua: Italiano
Browser Internet rilevati:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (Browser predefinito)
Stack Bluetooth rilevati:
- Microsoft (Versione: 5.1.2600, Build: 5512)
Driver USB rilevati:
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Ovi Suite can't find my E71's memory card

When I connect my E71 with an 8GB memory card, I can't sync music nor maps. I get a message that asks me to inseert a memory card.
I have followed the steps outlined in this thread but to no success: /t5/Nokia-Ovi-Suite/OVI-Suite-2-2-0-245-problem-recognizing-Nokia-device/m-p/719958#M4079
I'm so very frustrated. Anybody can help please?
Here's a cut and paste from Ovi Suite's system info:
Nokia Ovi Suite 2.2.0.245
PC Connectivity Solution 10.26.0.0
Connectivity Cable Driver 7.1.31.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 4.0.11.0
Nokia mPlatform 2.6.195
Ovi Desktop Sync Engine 1.3.0.32
Operating system:
Microsoft Windows 7 64-bit Edition
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- USB Modem Driver 6.1.7600.16385
- EHCI eUSB Miniport Driver 6.1.7600.16385

Hey,
Cud u pls confirm few things?
1) Hav u used ovi maps at least once in recent times(may b after u hav updated ur handset's firmware? any update etc.,)?
2) Before connecting ur device to Ovi Suite, can u refresh ur memory card?
Hav u noticed suddenly nokia ovi suite behaves differently.... Any changes hav been done to ur memory card/handset?
Can u read/view the memory contents on your device/pc? Is it only happening in ovi suite, i m chcking bcoz to make sure that ur memory card is not corrupted
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Ovi suite doesn't recognize device

Hello, new problem:
I start ovi suite as always.
I connect my cellphone N97 with usb, as always.
New: ovi suitedont recognice my decive!!
Reinstall Ovi..connect..nothing.
Connectivity N97: usb modus.
I realy dont know what to do.
Does anybody recognise the problem and know the solution for it?
Thanks,
Renee.
Holland

Hi,
I donot have any problem with my N97.
I am not sure this will solve your problem but you can try this?
1. Uninstall Nokia Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove
2. Delete the files from here:
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Restart your PC
4. Download and install latest Nokia ovi Suite http://europe.nokia.com/support/download-software/nokia-ovi-suite
5. Restart PC again and try to use NOS
if this does not help then check whether you are using latest phone software or not. you can upgrade your phone software by following bellow mentioned steps...
**** before going for upgrade donot forget to take backup else you might loose your phone data****
1. Download Nokia pc suite and use NSU or Nokia ovisuite (For Windows User only)
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

PC Suite can't find my Nokia 5230!!

Well, my problem is this:
I got this phone 3 months ago, and it paired with PC Suite perfectly, till few days ago, when i lost connection with it, and now PC Suite and OVI Suite can't find my phone. I checked bluetooth device that im using, and made sure that phone bluetooth is on.
In Attachment is shown how PC Suite and Bluetooth react when i try to reconnect the phone.
Solved!
Go to Solution.
Attachments:
Suite problem.JPG ‏46 KB

I am not sure whether this will solve your problrm but you could try this once.
1. in device go to tools> bluetooth> paired devices> delete all paired devices
2. My computer> manage> device manager> Bluetooth devices> right click and update driver
3. delete existing paired devices from pc also
4. Uninstall Pc/Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
5. Delete the files from here If anything is there)
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
6. Please download MSI clean up utility from the below link
http://support.microsoft.com/kb/290301
Once installed please remove the programs related to Nokia.
Restart Computer.
Then download and install Windows Installer, so that the installer is upto date.
http://support.microsoft.com/kb/555175
7. Restart device and PC
8. now try to connect
if this does not help could you please provide more information sothat someone can help you to solve your problem.
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information )
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite will not recognize E72

Dear All,
I have recently installed ovi suite. My computer keeps asking me to install the driver for the "bluetooth peripheral" device (and it can't find the program to install). But that is not the real problem. problem is when i connect my phone to the pc it doesn't recognize it, i've gone through all the help files and done everything, checked the connection was right, disconnected, rebooted both devices and reconnected, and made sure it was on use as Ovi Suite when the option comes in the beginning.
Furthermore, although my computer sees the phone as a Bluetooth device and i can browse and copy files to and fro the phone, the pc suite doesn't recognize the phone via the bluetooth route either.again, i've gone through all the help suggestions.
What could possibly be the problem?
Attachments:
OVI SUITE DISCUSSION SCREENSHOT.jpg ‏123 KB

I also encountered this issue recently..
The methods mentioned above may probably work, but what finally got mine to work (PC Suite and Ovi Suite not recognizing connection type, even when WinXP already recognizes the device and can use the Nokia Phone Browser to browse the cellphone's folders) was the following:
I've posted it in more detail here:
/t5/Connectivity/Can-t-connect-N97-to-PC-via-USB-cable/m-p/716873#M31885
Seems to me that there might be some bug with the Nokia Connecitivity Cable Driver and/or PC Connecitivity Solution which caused the cellphones to not be recognized by PC Suite/Ovi Suite sometimes (it worked the other day, but suddenly doesn't recognize today).
Re-posting the steps I tried and got it to work:
Summary:
0) (the phone/USB cable must not be connected to the PC during this time):
1) Uninstall Nokia Connectivity Cable Driver
2) Uninstall PC Connectivity Solution
3) (reboot if necessary)
4) Install Nokia Connectivity Cable Driver (Nokia_Connectivity_Cable_Driver.MSI)
5) Install PC Connectivity Solution (PCCS.MSI)
6) Now connect your cellphone; wait for the cellphone to be installed properly in Device Manager (may take a while since it installs several devices like "Nokia E72 USB Phone Parent, Nokia E72 USB OBEX, Nokia E72 USB modem, etc). It installed around 8 devices on the E72. Similar for E63.
7) Try running Nokia PC Suite: Connect a phone. It should be able to recognize the "USB cable type of connection" and identify the phone's model.
8) Try running Ovi Suite, which should also identify the USB connection type and the cellphone model.
If you've previously installed Nokia PC Suite (or maybe Ovi Suite?), there seem to be a backup copy of the required installer files residing in C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\CCD\Setup\Nokia_Connectivity_Cable_Driver.MSI and C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\PCCS\Setup\PCCS.MSI .
Hoping this might work for you too.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~
Appreciate clicking the green "Kudos" star button if this message has been helpful for you.

OVI Suite can't find a bluetooth device in my Note...

hai,
i bought a new laptop a couple of weeks ago .. (HP Pavilion dv6-3177ee)
it comes with bluetooth version 3.
i installed ovi suite and pc suite .. but when i try to connect my phone via bluetooth , it gives me the next massege :
"Bluetooth is turned off or unavailable on your computer . Turn on Bluetooth or or refer to help ..."
I checked the bluetooth .. and it's ON .. I tryed to send a file via blutooth to my phone and it's sent.
the blutooth device name is :
Ralink/Motorola BC4 Bluetooth 3.0 + HS Adapter
and I have the latest driver for it...
can anyone help please...
here are my data :
PC Connectivity Solution:
Version 10.43.0.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 64-bit Edition
Language: English
Language for non-Unicode programs: العربية
Detected Internet browsers:
- Microsoft Internet Explorer 8.0
- Mozilla Firefox
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
==========================
I've contacted with HP customer service .. they said as long as I can send and recieve files via my bluetooth .. then it's a (Nokia PC Suite)'s problem!!!
any suggestions?

this is the answer to your issue....
the problem is not the Nokia PC Suite.... it is HP that is to blame for adding such slopy hardware that is built not to be usable by other external software.. i have a HP Probook 4530s and it uses the same but newer version, bluetooth hardware Realtek Motorola BC8 Bluetooth 3.0+HS Adapter that has to use motorola software...this motorola software is able to connect to my phone via bluetooth and acts like a built-in nokia pc suite / Windows bluetooth driver... not allowing the actual nokia pc suite access to the bluetooth hardware... in short nokia pc suite is Incompatibile with Ralink / Realtek Motorola BC4 / BC8 Bluetooth 3.0+HS Adapter... so if you have this problem ask HP to come up with new software that works on the motorola hardware that is compatible with nokia PC suite... this is the problem with products that have parts built by other companies.. (Incompatibility)
thats why i like Apple and nokia they dont out source other brands to make parts... but recently nokia ran to microsoft for the lumia windows cause there symbian software was loseing against ios and android..

Ovi Suite can't detect my device

I have to connect my C6 to Ovi Suite but why is it that Ovi can't detect it? I connected my phone by the use of both USB and Bluetooth, and both won't work. Help please :-( Thanks!

Hi qwertyuiop1,
I had this issue as well, but I performed a repair of Nokia Connectivity cable driver and then it started working fine.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and Ovi suite (hopefully) should detect your mobile properly now.
Cheers
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

Ovi Suite will not recognize N97

I got a N97 last weekend and keep getting the message that Ovi Suite cannot recognize my device. I have spent many hours on the phone with Nokia but uninstalling and reinstalling Ovi Suite is not solving the problem. The USB cable works. I have used it to just copy files from my PC to my N97. I have tried with the security/virus programs on my PC turned off. I have used the Nokia PC Suite cleaner. My OS is XP service pack 3. I am getting really frustrated and am ready to just return the phone and look for a different manufacturer. I read a lot of good reviews about Nokia and heard good comments from people but this is too much. Does anyone have any suggestions? I would really appreciate some help.

This is more likely to be a computer problem/software problem than a problem with your phone. I run W7 and have no problem connecting my N97 to the pc using either mass storage mode or pc suite mode.
You know you have to set your phone in PC suite mode to connect to ovi suite/pc suite? Having both Ovi suite and pc suite on the same computer could be the problem. You should stick with one of them.
Try also to set your phone to automaticly connect in pc suite mode: Menu->settings-> connectivity->usb->Usb connection mode: PC suite.
Then: ASk on connection-> NO.
Try also different usb ports on the computer. You could also open devicemanager on your pc and scan for new devices whilst the phone is connected to it.

Ovi Suite can't connect to Server

Hi,
I'm trying to update the software on my new E5.
I have a MacBook Pro. There seems to be no way of updating my phone that is OSX compatible, so I am now running Windows XP(SP3) under parallels. Have installed Ovi Suite and it starts the update process but then can't connect to the server to verify my login.
I can access internet using IE on this windows set-up, so I think it is an issue with the Ovi software, not the computer.
Can anyone please help?

The E5 has current software version 043.115
The Ovi Suite version is 3.1.1.85
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Ovi Suite doesn't recognize my N97's PC Suite sett...

Hi all. Sorry if this is a double post. I tried searching, but didn't find anything.
I've recently tried to transfer music from my PC to my Nokia N97. I did this once before using Ovi Suite with no problems, but now I'm having some serious trouble.
When I plug my phone into a USB port, it asks me the USB mode I want to use, and I select PC Suite, however it then tells me to reconnect my device using PC Suite mode, which I already have done! It doesn't matter how many times I do it, Ovi Suite is adament that my phone is connected in file transfer mode. I've downloaded all the updates, but it hasn't helped.
I can still connect with Bluetooth, but its slow, and if I connect by dragging and dropping (going to My Computer then to my device) then the music doesn't actually show up in my phone.
Can anybody give me some advice on what to do?
Thanks

If you set Ovi Suite to full screen, does your computer not remember that setting? It should make Ovi Suite fit to screen.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Nokia Ovi Suite can't connect to Internet

Hi
I was using an old version of Ovi that come with my N95 in a CD.
I'm trying to update my N95 with a new firmware and that request to update Ovi.
After the update I can't login to Ovi in order to update.
There's any problem that Ovi software can't connect or something else.
Obviously, I'm connected to the Internet.
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I have the same problem on pc in the office. I uninstalled and installed the old ovi suite 2, but it dosn`t work. When You connect Your phone it will do, but connect to Your Ovi account through the telefone. I havn`t got any answer until today.
I use Nokia 5230, want to connect to my Ovi account also, when the phone isnt connected to the pc. I hope, we will got a resolution.
By installing the old Ovi suite there are only problems with winxp, it dosn`t work really. Thank everyone for help or answer. philipp

Maps in OVI Suite - can't select multiple items

In Maps Updater you can or could select all the countries & provinces you wanted then start the download and come back later when it had finished. Using Maps in OVI Suite, you have to select and download each item one-by-one. I download a couple of entire countries plus about 8 individual French provinces. It's a real pain to have to keep coming back to see if one item has finished so you can select the next, especially since after each French province finishes the selection always jumps back to 'Albania' and I have to navigate back to France again. Sorry, even if you are on commission from the Albanian tourist authority, I have no plans to visit Albania for the time being!
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I don't remember how it was when I got my phone originally but I think I could just select the maps I wanted and that was it.
In this latest "update" you have to go in one by one. But my favourite is when Ovi tells you there are updated maps available and asks if you'd like to get them. You say - sure, that's nice, and it goes off and freezes your system for hours.
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My next phone definitely won't be a Nokia.

Can't sync music using ovi suite 2.1 to my nokia 5...

pleaseeeeeeee can any one help?
Can't sync music on the ovi suite to my 5800 but can sync contacts email and picture...

Similar issue faced by me as well.. not all the tracks was transferred on the first sync.. so I manually copied them to device. But tried the second time, this time I deleted all the songs in device and transferred using Ovi suite, surprisingly it worked this time
Helpful information, then dont forget to hit the kudos star :-) Or say it accepted solution and thanks

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2 hard resets later I've still not been able to connect to Nokia's all singing all dancing Ovi suite with n97. Well, I can connect it seems but whenever I try to sync anything through it either the Ovi SUite software tells me I have no hone connected & is "unable to read tracks" or the handset restarts itself.
Come on Nokia, this handset/software is meant to be a competitor to iphone/itunes. Well it ain't. Never had problems like this with iphone, ever since day one it has worked as it was meant to. Why can't nokia software be the same I wonder....
Please help to resolve this problem.
David.
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Ovi suite
Win XP SP2
Original USB cable

I upgraded to the new Ovi Suite 2 a few weeks ago and everything was looking rosy. Now all of a sudden I get the same issue as above?!?!?! I've rebooted the PC, rebooted the phone, what's occurring?
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