My computer restarted automatically, and since then, Firefox refuses to load, it crashes instantly as I try to open it, I cannot access any of its options that way. What can I do?
Last night, as I was asleep, my computer restarted automatically, most likely due to an update of some sort. Usually, that is not a problem, as everything works just fine afterwards. HOWEVER, this time, it was not the case. Since it restarted, Firefox (3.6) refuses to start properly, and crashes immediately.
I can see the white page popping up for a split second before getting a message saying that it crashed, and that I should send a report. I tried looking at the help FAQs on this website, about how I should be able to get a code for that specific crash's details. The problem is, however, that my last submitted report, according to my computer, is in june 2010, and we're currently in september 2010.
I still tried to refresh after the report has been completed, but nothing. So I figured I'd try to check in the details of that latest report, but 'lo and behold, it doesn't work, even though I followed the explanations provided on this website perfectly.
I did try to restart my computer again, and even download the latest Firefox version again, and reinstall it (even though that's what I had), but to no avail. It still does the same thing.
At the moment, I am using explorer, and would very much like to be able to use Firefox again, as I have most of my bookmarks in there and usually prefer to use Firefox, although I've been having other issues with it lately. I don't think they're related to the constant crashes, but if you insist on me sharing those, then I shall do so.
Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Similar Messages
-
My Finder will not open and i am on an iMac. I cannot see any of my information please help. I need my documents for websites also.
Launch the Console application in either of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Enter the name of the crashed application (Finder) or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.
Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. For privacy’s sake, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) -
My iphone 5s fell from my hand and went off, It refused coming up again. I always got the massage when ever i plug it on itune( iphone recorvery mode) Please what can i do?
<E-mail Edited by Host>Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting.
If this does not help, try to connect in recovery mode, explained here:
iOS: Unable to update or restore
If still no luck, you'll have to contact Apple Support to get it serviced:
iPhone - Contact Support - Apple Support -
Yesterday (23rd March) my computer appeared to perform an auto update of windows vista and since then every time time use firefox it crashes shortly after entering a web portal (after about 1-5 seconds). It even crashes on the BBC news page which I always use to check stability. I have been using Firefox for years and it has just started doing this. However, I examined the programme files and actaully cannot see a windows vista update for yesterday, but I can see that there was a Firefox update, so now I'm a bit confused. Looking at the program files in more details it appears that there was a very major update of Firefox taking place including lots of file extensions. You should also know that your password recovery process doesn't work. I never got the email that is supposed to help me recover a lost password. I am really disappointed with Firefox doing this. It's costing me time and money. Can you help before I give up and go back to using Windows explorer (ugh!). I have thought of simply removing Firefox and starting again with a new download but that might not solve the probelm and I will lose my bookmarks.
I have an update to my message posted yesterday regarding Firefox crash after vista update. Today it got worse when Firefox wouldn't open at all and Windows explorer also stopped working. Curiously, email was still working, and when I checked another (little used) account on the same PC, I got a perfect connection with Firefox and Explorer. I had to conclude that the latest updates of Vista have interacted with some application only found in my main account on the PC. I tried opening Firefox in its safe mode and I tried opening explorer without Plug ins, but neither worked. Finally I decided the only answer was to do a system restore and wind back the windows software to where it was before the problem. I now have Firefox and explorer restored to working order, but I still don't understand why, because I got a message saying the system restore hasn't worked. Full Comprehension of the cause is beyond my capability, but through trial and error as described above I seem to have fixed it. The suspect vista updates are KB2505189 , and KB2524375.
-
I switched on my PC and there was an update for realplayer. Since then firefox will not open as a window. It is running according to Task Manager. I've downloaded a another copy of the programme using IE but whilst it loaded as a programme, does not open a window.
Hi again,
Helps if I give the correct link ! <br/>The press shift button appears to still work, but the option to start in safe mode from the programs listing of a standard install I do not think exists anymore.
Safe mode will start from a command line, (or a shortcut) and in some circumstances you may need to enter the full path name on a command or shortcut detailed instructions are at http://kb.mozillazine.org/Safe_mode
Remember (at least at this stage) do not make changes when you get the options list, just click on the continue button.
If you think that RealPlayer is causing the problem you could uninstall that for now.
Firefox recent versions are 3.6 4.0 (and 5.0 in beta). There is some debate as to whether creating new profiles or re-installing Firefox is the simplest method of troubleshooting and solving some of these problems, personally I use multiple profiles and multiple versions of Firefox, and tend to forget the required procedures are less than straightforward. For now at least try [[safe mode]] again.
* see also Instructions for [[installing a previous version of firefox]] -
Firefox 3.6.10 crashes each time I try to open a PDF file? Any suggestions?
Each time I try to open a PDF file from any website, Firefox (3.6.10) crashes. No error messages--just closes abruptly. For add-ons, I've got Personas 1.6.1, United States English Dictionary 1.0.0, and WOT. I've got the Adobe Reader 9 and Foxit 3.3.1.0518. The crashes of Firefox occur with both PDF readers. I did go through the posted solutions for PFD related crashes in the FAQ section but those steps did not resolve the problem.
Does that only happen if you open the PDF files in the browser or also if you open the PDF files in the standalone program by disabling the plugin?
-
We get an error message "Problem loading page" whenever we try to open Firefox. This started occurring just after we downloaded the latest version of Firefox.
I don't know whom to thank first-- b noir for telling me about the Lorraine fix or Lorraine for figuring out the fix. THE LORRAINE FIX WORKED FOR ME!!! (I feel a little like I am advertising "Hooked on Phonics" with that last line!)
Thank you doesn't say it strongly enough, but THANK YOU b noir and Lorraine for your help. I was to the boiling point last night and starting to get there tonight. Now I am resting easy and thankful that there is a community of computer users out there who care enough to troubleshoot problems together and work together to figure out a solution--and then to take the time to post and share information.
I would STRONGLY suggest that anyone who is having the iTunes issues where iTunes just plain won't open at all after downloading the newest version and has a pc with Norton Internet Security 2005 try the "Lorraine Method."
I am so happy I think I might sing. Or not--I will let my songs on iTunes do the singing for me now that I can again!!!!!!!
And to those still looking for answers--be patient--I now know how incredibly frustrating this can be and I hope that you all find your solutions very very soon!!
--Alexis -
Tried to load up Firefox version 5.0 on Saturday due to your lack of firewall support of Version 3.6 which led to a virus in my system that I was able to resolve out of the system once I went to "Safe Mode" and restored to previous date. In loading up your latest version, when I went into my Firefox Internet browser and tried to call up my Favorites, received message that Firefox was looking for a "proxy carrier" and I was unable to access any of my folders.
You can find the connection settings in Tools > Options > Advanced : Network : Connection
If you do not need to use a proxy to connect to internet then select "No Proxy"
See "Firefox connection settings":
* [[Firefox cannot load websites but other programs can]] -
Since yesterday I have been unable to access my emails in Thunderbird. Every time I try to open the program (on iMac OS X 10.9.5), it crashes repeatedly. It seems to manage to send a crash report each time. Just now I was able to read one email before it crashed but usually it doesn't even get that far. Please help! I have so much of my life stored in there and I need to be able to regain access.
Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Thanks -
My computer just updated Windows 7 (23 updates) and rebooted, and since then Firefox will not open.
There are no error messages, it just won't start. It does not show up in the task manager. I have rebooted, I have tried starting from the taskbar, the desktop, and the folder. No luck. I downloded Firefox 5 to see if that would help and the program ran after the update, but once I closed it, it would not start again. Help! I need my bookmarks and cookies!
I had the same problem. I just downloaded firefox again, and that fixed it.
-
When I click on the Firefox icon on my desktop I receive the following error report: "Your computer must be restarted to complete previous update of Firefox. Do you want to reboot?
You apparently have Firefox checked in Tools > Options > Advanced > Update tab > Automatically check for updates to:.
If you want to install 5.0 then you have no option other than to reboot to complete the update. Then you can install v. 5.0. -
can anyone help me? my a key, z key, q key, anf backapace key do not work for some reason and when they do it just types out a bunch if random letters and symbols. im not sure how to fix this but apple wont talk to me unless i lirchase something and i can afford to do that. need this comp to work for achool isnthwre a way tonremive keys ans see whats wrong?
Fast answers:
1. Try resetting NVRAM/PRAM and SMC. Doesn't usually 'cure' keyboard problems you report, but it costs nothing and only takes a few minutes.
https://discussions.apple.com/thread/3819550?start=0&tstart=0
2. Try plugging in a USB keyboard. Doesn't absolutely have to be a Mac keyboard. A PC keyboard will work for a test. If the typing problem does not occur with the USB keyboard, you have a temporary solution until you can arrange to visit a repair facility.
3. If your MacBook is older and has a user-removable battery, shut down the computer, remove the battery, and examine it for signs of 'bulging' or swelling. Then connect the computer to the Magsafe power supply, without reinstalling the battery, and turn it back on. If the keyboard problem has gone away, it was likely caused by a swelling battery. -
On Firefox 4.0 (Windows 7) I tried to play pool on yahoo, but I cannot access any group.
I have disabled the pop-up blocker, and enabled Java (latest downloaded), but still no window opens when I try to access the game. I have tried to play on a different browser (Chrome) and its working. What shall I do?
I found a piece of information from firefox concerning the problem I described:
uncaught exception: [Exception... "Index or size is negative or greater than the allowed amount" code: "1" nsresult: "0x80530001 (NS_ERROR_DOM_INDEX_SIZE_ERR)" location: "http://games.yahoo.com/play/pl&ss=1 Line: 54"]
Anyone knows what it means? Thx in advance for help. -
Help! I'm trying to burn a DVD of a PowerPoint (I know! I shouldn't have used PowerPoint), but I am losing my audio. Surely there is a way to do this, isn't there?
You need to download and install Camera Raw 6.7.1 for CS5. Once you have downloaded it, you need to install it while CS5 is closed.
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
Once downloaded, unzip/unpack the file, and run the executable to start the update, following the instructions. -
I updated my itunes version and since then it won't let me connect to the itunes store. I'm connected to the internet but it says I'm not.
Can't connect to the iTunes Store
What happens when you try to delete apps?
You can't delete the apps that came with the iOS
Maybe you are looking for
-
What can be done when my ISP is down and a Cloud payment is due?
I love Adobe products. I've been using them since the late '80s. I make my living by using Adobe products. I've owned single programs and the Master Suites, and I've been on the cloud since it started. But I've got a major problem in that in my locat
-
How do I import bookmarks from a json file?
I have Firefox 23.0.1. I am trying to import Firefox bookmarks from a json file on another disc, and merge these with my existing bookmarks. I only have options to import an html file. I can also use restore to bring in the file, but this will overwr
-
hi I develop a project using Oracle 9i and Developer 6i. I have create a field on a form and a button. My Question is how I can upload a PDF when i Press the button Please using only PL/SQL not PHP or Java Thanks
-
Files deleted from the Library and now internet doesn't work?
Hello, I'm new here and this is probably going to sound dumb but... my father deleted some files from the Library by mistake and now internet doesn't work in his computer. Everything seems normal, but the webpages don't load (we tried lots of pages a
-
PLEASE HELP!! KERNEL_TASK IS KILLING ME!
I have been having problems with the kernel_task using up ridiculous amounts of of CPU. It doesn't seem to be a heat problem since it happens mostly when I play videos (streaming) as well as editing video using Adobe Premiere. Please help. I need a f