My computer shutdown during update to ios 5.. iphone is frozen.. with the apple logo..

hi... my phone is now frozen, cant do anything.. itunes dont recognize the device... any advice how to restart?

With iTunes open on computer, connect iPhone with USB cable. Hold both Home and Power buttons until iTunes recognizes iPhone in Recovery Mode. Usually about 20 seconds time. Restore iPhone Firmware.

Similar Messages

In the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

in the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

Unknown "source"? Do you mean unknown "error" followed by a number?
http://support.apple.com/kb/TS3221
Follow the instructions in the article. When you connect your phone again, you may have to press both the home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button until iTunes detects the phone in recovery mode.

I was updating my ipod and had to stop it so held down the power and home buttons. Now my ipod is frozen with the apple logo showing. The computer will not recognise it so it will not charge or restore. Is there anything that I can do myself?

I was updateing the software on my ipod through the wireless straight to the ipod and had to stop so held down both the power and the home buttons. Now the screen is frozen with the apple logo and the normal 'unfreeze' technique won't work. The computer does not recognise the ipod so will not charge or restore it. Is there anything that I can do myself?

Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

Computer crashed and is now stuck on a grey screen with the apple logo and pinwheel. What do I do?

Computer crashed and is stuck on a grey screen with the apple logo and pinwheel turning
Please help

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

HT1369 my 5th generation nano appears to have frozen with the apple logo appearing continually. It will not switch off and is not recognised any more on my computer.

My 5th generation nano appears to have frozen. It only shows the apple logo and will not switch off. It is also now not recognised by my computer. I have downloaded the latest itunes but that has made no difference.
Any suggestions?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

TS3694 I received an error message when trying to update my iphone, my iphone is frozen with the apple on the screen, is it ok to unplug it from the computer and restart it?

I received an error message when trying to update my iphone, is it ok to uplug the iphone from the computer

Yes.

Tried to update iPod Touch to iOS 5, now it's frozen with the Apple logo

Got an error message (Unknown error) on the PC, iPod is stuck with the apple symbol and the spinning circle in the middle (data downlod)

Try a manual install (using DFU Mode), as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

HT4623 My iphone is frozen with the apple icon and progress bar at 5% cannot update

My iphone4 is frozen with the apple icon and progress bar at 5% cannot update

Same issues here.
iPhone 5 was fine until I restarted the device... now the screen flickers on and off (with the white Apple logo
and frozen progress bar overlayed on the screen).
When I try to restore, I get a "-1" error.
Well I just looked over at the screen, and everything is now fine. No flickering, no logo... the screen looks normal.
Hmmm...

I was trying to update my Ipad to IOS 8, the screen is all black with the apple logo on it and the progress bar is stuck,

I was trying to update my Ipad to IOS 8, the screen is all black with the apple logo on it and the progress bar is stuck.
I can't turn it off, and when i connect it to itunes, it doesn't display

Try putting the iPad in restore mode and see if iTunes recognizes it. The steps are below:
Turn your iPad off.
Hold down the Home button and plug it into your computer. Keep holding the Home button until you see a screen telling you to connect to iTunes.
iTunes should show you a popup saying that there is an iPad that is in Recovery Mode and needs to be restored before you can use it. Click OK.
Click on Restore iPad

My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective.

I tried updating to iOS 8.1 but it have the apple symbol and a blue screen pops up and it restarts the process and its been going on about 3 weeks already. I dont know what to do? Is my iPad broke cause I just got that iPad in August.

I tried updating to iOS 8.1 but it have the apple symbol and a blue screen pops up and it restarts the process and its been going on about 3 weeks already. I dont know what to do? Is my iPad broke cause I just got that iPad in August.

Hi You may have a hardware fault take ipad to Apple Store. Ring then first to make an Appointment take box and you purchase paperwork they may give you A replacement. Before you do that Try a Reboot hold down power button & menu button hold both down until you see Apple Logo you may need to hold down for up to 30 Seconds But you may need to do this more than once. If it doesn't work take back to Apple Store. Cheers Brian

After updating to iOS 5.0.1 my iphone 4 is frozen on the screen with the apple logo and a progress bar under it. What should i do?

After updating to iOS 5.0.1 my iphone 4 is frozen on the screen with the apple logo and the progress bar under it. Held the power and home button, the phone shut off, and restarted the progress. If i try to turn the phone on, it keeps telling me to connect to iTunes. Once I do, it asks me to restore, i click restore, but it keeps on freezing at the screen. What is the problem? Error 1603 comes up. Followed the link to apple's page but nothing that was said there worked.

See Here for
Unable to Update or Restore
http://support.apple.com/kb/HT1808

TS3694 iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed You

iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed YouTube...

iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed YouTube...

I updated to ios 5.1, after updating, now my screen is stuck with the apple logo and status bar and isn't doing anything....HELP

I updated to ios 5.1, after updating, now my screen is stuck with the apple logo and status bar and isn't doing anything....HELP

The typical fix if the progress bar totally freezes - meaning no movement at all for more than 20 minutes - and iTunes will no recognize the device - is to try to put the iPad into recovery mode. That is explained here.
iPad: Unable to update or restore
However, don't jump the gun. Keep an eye on the progress bar and if it is moving at all - even very slowly - let it go for a while. I'm updating my iPod touch first and the progress bar is moving but very slowly.

I updated my ipod touch4 and it said i had to plug it up to itunes which i did then when i plugged it in it said i had to restore which i did and i was very upset and it restored it and now its frozen on the apple logo how do i fix it? ps button dont work

I updated my ipod touch4 and it said i had to plug it up to itunes which i did then when i plugged it in it said i had to restore which i did and i was very upset and it restored it i guess and now its frozen on the apple logo how do i fix it? ps my ipod home button doesnt work.

Try as much as you can. When it says to place in recovery mode use this program instead.
RecBoot: Easy Way to Put iPhone into Recovery Mode
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

My computer shutdown during update to ios 5.. iphone is frozen.. with the apple logo..

Similar Messages

Maybe you are looking for