My computer switches off during iTunes+Quicktime installation

Older version of iTunes was not adequate for my new iPod Classic 160GB, so I downloaded the file, but when trying to install it, the computer swiches off by itself.
The support service of Apple told me to uninstall and delete all previous iTunes and Quicktime files, so I did, but the problem persists and the only advise they gave me was to come to this forum. Anti virus is off during the operation and I don't know what to do next. So I don't have any music left ...
Please HELP

Could you say which version of XP and Service pack you are using? You can see this by right clicking on My Computer and selecting Properties>>General tab.
If I understand you, you computer crashes when you attempt to install iTunes.
Do you see any kind of error message on the screen when the computer stops?
If you see a message, it would help if you could post the exact error message. It should be some sort of numbers and text -
0x(zeros/letters/numbers) (CAPSANDUNDERSCORES)
For example:
Stop 0x05 (INVALIDPROCESS_ATTACHATTEMPT)
Also is a file name mentioned in the error message? If so give the exact file name
if you're not seeing a blue screen (or just a flash of one), you can use this technique to make hidden blue screens appear:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Settings" button in the "Startup and Recovery" section
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
There is some general help on Troubleshooting Windows Stop Messages here:
http://aumha.org/win5/kbestop.htm

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