My computer wants me to authorize even though it's authorized; can't play my music

I'm using a mac mini with Lion 7.1.  Suddenly, tunes I've been playing for years won't play.  They say to authorize my computer, I authorize it and they still won't play.  It's not all songs, just some I bought years ago.  Songs before and after play fine.
HELP.

And now, the Apple Support person who said he was going to call me, didn't.  He won't return my emails.  I'm out a couple of hundred dollars of purchased music I was able to play until recently.
I've authorized, unauthorized … sent in every computer serial number I used to purchase music and the music gets stuck in a loop that asks me to authorize something that's already authorized.  This is obviously an Apple CRM nightmare that iTunes simply refuses to fix. 
I also have hours of my valuable time gone dealing with Apple's mess.  I really need help and Apple is turning a blind eye. 
Why would I ever buy any music from iTunes again?  I've never had this issue with Amazon or CD Baby.
Can someone help me, or will I just get ignored. 

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