My computer was stolen, I just need to speak to a real person to get the serial number, I have all of the other purchase information, how do I do this?

I can't get through a single one of Apple's automated services to help me out, and a genius told me I'd need to make an appointment...two weeks from now at my local Apple store.

Did you register the Mac with Apple?
The serial number is on the box and your receipt (if you have them)

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PC crash... getinng back an InDesign CS6 version, which was an upgrade from a CS3 product... looks like the serial number I have is for the initial CS3

I had InDesign CS3... which I upgraded in 2012 to CS6... two days ago my PC crashed... and I need to reload InDesign... I downloaded from Adobe.com InDesign CS6... but when entering my serial number, I got a message saying that my serial n° is valid but that there is no eligible product on my PC... I suspect that my serial n° is related to the initial C3 version I had bought... I guess that I could download CS3 from Adobe.com... and use my serial number... but how I do get back my CS6 upgrade? Thanks a million for any hlep!!!!!!!!!!!!!!!

OK, here is the situation:
* I am an Adobe customer
* I bought in 2008 CSInDesign CS3 and I have the serial n° [removed by moderator] in my Adobe account (shows as Adobe InDesign, version = CS3, platform = Win)
* In 2012, I upgraded my CS3 to CS6 and I have a serial n° [removed by moderator] for that in my Adobe account (shows as Adobe InDesign, version = 8.0, platform = Win)
After my PC crash, I downloaded InDesign CS6 and use my serial n° of 2012. It doesn't work, as it says my product is not eligible.
So, here is where I stand now...
* I downloaded CS3 and used my serial n° for InDesign CS3. It works. I now have CS3 on my PC
* How do I get back my 'upgrade from CS3 to CS6?
* I have the serial number for that upgrage and I guess I need to download an "upgrade" file somewhere from Adobe. But I cannot find it, I found pages with upgrades, but there are so many different files, I do not have a clue which one to use;
This is now my key question... can someone give me the link to access the file(s) I have to download to upgrade my InDesign CS3 version to InDesign CS6

My computer was stolen, I just purchased a new one and I want to redownload my old purchases. Not all of my purchases are on my itouch. How do I get the other purchases back?

My computer was stolen, I just purchased a new one and I want to redownload my old purchases. Not all of my purchases are on my itouch. How do I get the other purchases back?

You can recover any purchased songs that are on iPods using the procedure here.
If this is not available, you can ask Apple to allow you to download your music again. Note that, first, they DO NOT HAVE TO DO THIS. Purchase of music from the iTunes store entitles you to one download of that item. Second, note that if Apple does allow you to download a second time, they have to pay royalties on each download, whether you pay for it or not. Last, if they allow it, please back up your purchases.
To request a redownload, contact iTunes support from the menus in iTunes or use this page.
Best of luck.

HT5824 My iPad has been stolen. I need the serial number to report it to the authorities. I dont have the box it came in or the receipt and its not on my itunes on the computer because I didnt use it or music, just pictures. Can someone please help???

My iPad has been stolen. Someone broke into my house on Tuesday. I have already tried locking it through icloud. I have reported this to the authorities but they cannot do much unless I give them the serial number to the iPad. With the serial number they can put it into a database and send that inormation to pawn shops, so i the theie tries to pawn it, the pawn shop employeee can convscate the iPad and hand it over to the authorites. I need the serial number to report it to the authorities. I dont have the box it came in or the receipt and its not on my itunes on the computer because I didnt use it or music, just pictures. Can someone please help??? btw, some words are misspelled becasue the letter that comes ater the letter E, doesnt work on my keybord.
Thanks

Serial Number
http://support.apple.com/kb/HT4061
Sign in to My Support Profile
https://supportprofile.apple.com/

HT2452 My iMac was stolen the receipt doesn't have the serial number but I did register the computer when I purchased it how do I get the serial number

My iMac was stolen the receipt doesn't have the serial number but I did register the computer so Aplle must have a record of it. How do I get it.

Go to the Apple website and your support profile. It should list that iMac and the serial number for it. You'll need your Apple ID and password for that Apple ID.

I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?

I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

The serial number you entered is valid, but a qualifying product cannot be found on this computer.

Hi
We try to upgrade a mac (OS X 10.6.8) version of Acrobat Pro 9 to Acrobat X Pro.
When installing Acrobat Pro X - i get next annoucement: The serial number you entered is valid, but a qualifying product cannot be found on this computer.
And install is asking next: select a product (there is only: Adobe Acrobat 7 Standard Macintosh).
What to do next???

You need to contact Adobe support for this , they wil help in installing the software and will perform the unlocking for you.\
Here isthe link to contact adobe :- http://adobe.ly/yxj0t6
For details on your issue you can have the look on the link:- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard cop

Question: I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard copy, and the instructions said that it would just overwrite the downloaded version. And again it will not recognise my serial number! I am not wanting to uninstall the trial version as I have already got quite a lot of personal preferences entered etc. Help please. I am on a macbook pro with latest OS

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

Trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of

1 month ago I Downloaded a trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of the trial version?

What program, and did you buy the UPGRADE version, or the FULL version?
Your description indicates that you bought an upgrade version... which requires proof of a previous version to install
So, if you had A and you bought A+ you need to provide your A serial number during install so A+ knows you are legal

TS4006 I JUST HAVE THE SERIAL NUMBER OF MY IPHONE. THE BATTERY IS DEAD. IS THERE ANYWAY I CAN FINE MY IPHONE??

I JUST HAVE THE SERIAL NUMBER OF MY IPHONE. THE BATTERY IS DEAD. IS THERE ANYWAY I CAN FINE MY IPHONE??

Unfortunately no. Due to privacy issues Apple does not trace devices (if it could) based on serial numbers. That's why Apple provided the Find My iPhone service to help find lost devices. But in your case, a dead battery defeats the service. All you can do is contact your carrier to ask that it block your service and inform the police. Do you have insurance for the iPhone?

Where did my file directory go? I thought my mail was backed up in my .me account and now that my computer was stolen and I need to restore my emails all I can find are the ones in my inbox

I thought my mail was backed up in my .me account but when my computer was stolen and I went to restore my email in my new one, all I had were emails in the inbox. Is there any way I can retrieve the saved file directory? I did not back up the mail because that was being done by the .me account (I thought)

If her data was not backed up or synced to something, it's gone. Sorry.

Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

It is not clear if you understand what that message is indicating. It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade. This could be CS5, CS4, etc.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

My ipod was stolen and I think I know who it was. They have erased everything on it and restarted it... but if I check the serial number, will it still be the same? I still have the original box in which it indicates it at the bottom.

I need to know this because my cousin stole it and I need to know if it's even worth a shot if he already resetted it. The serial number should stay the same though... correct?

The serial number doesn't change.

My iPod has been stolen. How do i find the serial number if i cannot find the box?

My iPod was stolen and the police want my serial number in order to try and trace it. I can't find the original box and obviously i can't sync my iPod to my computer in order to get the serial number. Is there another way to get the serial number?

iPod: How to find the serial number
Also hover the mouse pointer over the backup in iTunes>Preferences>Devices and the SN will appear.

My computer was stolen, I just need to speak to a real person to get the serial number, I have all of the other purchase information, how do I do this?

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