My computer was stolen. Now have problems with the activation

My computer got stolen, so I set up an interim solution where I installed the Creative Suite. Now I have a new computer but I am getting activation error messages for the Creative Suite on it.
How can I deactivate the instance from my stolen computer? I would not like to deactivate the instance on te interim solution until all is working properly on my new one.
I have a police report about the theft.

Since you don't have access to the original computer you may have to contact Customer Support to deactivate and reactivate. See http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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My computer was stolen! How to deactivate the old installation?

Hey, I need to use my serial number o install the CS6 on the new computer (Mac), because the old one was stolen. How to deactivate the old installation.

Hello!Thank you for your answer, but still I can not connect with anyone who can help me. Chat is not working, I tried for the past three days. I bought this program together with educational kurs and now I need it to do my study. Could you help me please to activate Adobe Creative Suite 6 on my new computer?With best wishes,Tania.
Jeff A Wright <[email protected]> schrieb am 20:26 Dienstag, 16.Dezember 2014:
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My computer was stolen! How to deactivate the old installation?
Jeff A Wright marked hans-g.'s reply on My computer was stolen! How to deactivate the old installation? as helpful. View the full replyMarked as helpful:Hello Tania, please have a look there: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> Deactivation or sign-out problems >>>I cannot access my previous computer >>> I quote: "... Ask Adobe Support to help you deactivate from a machine you cannot access. .... Have your serial number or Adobe ID ready, and then contact us." See Contact Customer Care >>> click through and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help. Hans-Günter
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My computer was stolen. Now have problems with the activation

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