My computer will not opload windows updates

Recently, when my computer goes to update Windows, many of the updated do not install. I've tried the fixes offered by windows forums, but I wondered if you had any ideas on this.

Hi, it's me again. I went through the history of all my updates failed and succeeded and it looks like at least some of them were actually installed before and then marked as a failure this time. I didn't know that they would try to update you for something you already had - in the sense that they would mark it "failed" and give you an error code - but I'm going to just keep checking. So maybe that is all my problem really is!

Similar Messages

  • Windows 8.1 Professional x64: Windows will not run Windows Update after fresh install

    Greetings everyone.  I'm having a strange issue that I can't seem to figure out.  I'm developing an image with the following specs:
    Hardware:
    Dell XPS 12 Ultrabook Convertible
    Haswell i7
    8 GB RAM
    256 SSD HD
    Software:
    Windows 8.1 Professional x64
    Problem description:
    After formatting and partitioning the hard drive (UEFI) with a corporate copy of Windows 8.1 x64, the laptop is booted up in Audit mode.  No OEM drivers or software is installed.  Windows is then activated to the KMS server and verified. 
    I then connect to a hotspot (no proxy required) and open up IE 11.  I click tools and select Windows Update.  The laptop then searches and searches for updates and never finds any.  I've let it search for over 10 hours.  The laptop never
    returns an error message.
    Troubleshooting performed:
    1.  I've tried different copies of Windows 8.1 - same result.
    2.  I've tried installing the OS with different types of media (external hd and multiple bootable USB drives) - same result.
    3.  I've disable the Windows Update service, deleted the contents of the SoftwareDistribution folder, restarted the Windows Update service and rebooted laptop - same result
    4.  I've installed this copy of Windows 8.1 on different models of laptops with no OEM drivers or software installed - same result.
    5.  I've installed all of the OEM device drivers in the correct order and ensured that the device manager is clear of bang signs - same result.
    6.  Date and time is set correctly.
    Has anyone else experienced this with Windows 8.1 x64?  If I take a copy of Windows 7 x64 or 8 x64 and install it on this laptop, it updates Windows without any issues.  The problem seems to be with Windows 8.1.
    Thank you in advance for any help you can provide.

    2014-03-04 13:49:52:826
    888 9f8
    Misc ===========  Logging initialized (build: 7.9.9600.16403, tz: -0800)  ===========
    2014-03-04 13:49:52:826
    888 9f8
    Misc  = Process: C:\Windows\system32\svchost.exe
    2014-03-04 13:49:52:826
    888 9f8
    Misc  = Module: c:\windows\system32\wuaueng.dll
    2014-03-04 13:49:52:826
    888 9f8
    Service *************
    2014-03-04 13:49:52:826
    888 9f8
    Service ** START **  Service: Service startup
    2014-03-04 13:49:52:826
    888 9f8
    Service *********
    2014-03-04 13:49:52:842
    888 9f8
    Agent  * WU client version 7.9.9600.16403
    2014-03-04 13:49:52:842
    888 9f8
    Agent  * Base directory: C:\Windows\SoftwareDistribution
    2014-03-04 13:49:52:842
    888 9f8
    Agent  * Access type: No proxy
    2014-03-04 13:49:52:842
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
    2014-03-04 13:49:52:842
    888 9f8
    Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-03-04 13:49:52:842
    888 9f8
    Agent  * Network state: Connected
    2014-03-04 13:49:52:858
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
    2014-03-04 13:49:52:858
    888 9f8
    Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-03-04 13:49:53:045
    888 9f8
    DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
    2014-03-04 13:49:53:045
    888 9f8
    DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-03-04 13:49:53:045
    888 9f8
    DtaStor Data store successfully created
    2014-03-04 13:49:53:061
    888 9f8
    Agent ***********  Agent: Initializing global settings cache  ***********
    2014-03-04 13:49:53:061
    888 9f8
    Agent  * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2014-03-04 13:49:53:061
    888 9f8
    Agent  * WSUS server: <NULL>
    2014-03-04 13:49:53:061
    888 9f8
    Agent  * WSUS status server: <NULL>
    2014-03-04 13:49:53:061
    888 9f8
    Agent  * Target group: (Unassigned Computers)
    2014-03-04 13:49:53:061
    888 9f8
    Agent  * Windows Update access disabled: No
    2014-03-04 13:49:53:076
    888 9f8
    WuTask WuTaskManager delay initialize completed successfully..
    2014-03-04 13:49:53:076
    888 9f8
    Report CWERReporter::Init succeeded
    2014-03-04 13:49:53:076
    888 9f8
    Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2014-03-04 13:49:53:076
    888 9f8
    DnldMgr Download manager restoring 0 downloads
    2014-03-04 13:49:53:092
    888 9f8
    AU ###########  AU: Initializing Automatic Updates  ###########
    2014-03-04 13:49:53:092
    888 9f8
    AU AIR Mode is enabled
    2014-03-04 13:49:53:092
    888 9f8
    AU  # AU is not configured yet
    2014-03-04 13:49:53:092
    888 9f8
    AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-03-04 13:49:53:092
    888 9f8
    AU  # Accelerated install is required
    2014-03-04 13:49:53:092
    888 9f8
    Agent Switching to hardware-verified ClientId.
    2014-03-04 13:49:53:092
    888 9f8
    AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
    2014-03-04 13:49:53:108
    888 9f8
    AU AU finished delayed initialization
    2014-03-04 13:49:53:108
    888 8c4
    IdleTmr Incremented idle timer priority operation counter to 1
    2014-03-04 13:49:53:108
    888 13c
    DnldMgr Asking handlers to reconcile their sandboxes
    2014-03-04 13:49:57:239
    888 af8
    AU ###########  AU: Setting new AU options  ###########
    2014-03-04 13:49:57:239
    888 af8
    AU Setting AU Approval Type to 4
    2014-03-04 13:49:57:239
    888 af8
    AU  # Policy changed, AU refresh required = Yes
    2014-03-04 13:49:57:239
    888 af8
    AU  # Approval type: Scheduled (User preference)
    2014-03-04 13:49:57:239
    888 af8
    AU  # Auto-install minor updates: Yes (User preference)
    2014-03-04 13:49:57:239
    888 af8
    AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-03-04 13:49:57:239
    888 af8
    AU  # Accelerated install is required
    2014-03-04 13:49:57:239
    888 af8
    AU AU Refresh required....
    2014-03-04 13:49:57:239
    888 af8
    AU AU setting next detection timeout to 2014-03-04 21:49:57
    2014-03-04 13:49:57:239
    888 af8
    AU AIR Mode is enabled
    2014-03-04 13:49:57:239
    888 af8
    AU AIR Mode is disabled
    2014-03-04 13:49:57:239
    888 af8
    AU Accelerate Install required state reset
    2014-03-04 13:49:57:239
    888 af8
    AU Triggering Online detection (interactive)
    2014-03-04 13:49:57:239
    888 9f8
    AU Windows OOBE is still in progress. AU deferring detection
    2014-03-04 13:49:57:239
    888 9f8
    AU WARNING: BeginDetection failed, hr:0x8024a008
    2014-03-04 13:49:57:239
    888 9f8
    AU All AU searches complete.
    2014-03-04 13:49:57:239
    888 9f8
    AU  # WARNING: Failed to find updates with error code 8024a008
    2014-03-04 13:49:57:239
    888 9f8
    AU AU setting next detection timeout to 2014-03-04 22:19:57
    2014-03-04 13:49:57:239
    888 9f8
    AU OOBE is in progress, so cannot perform Accelerated Install
    2014-03-04 13:53:34:838
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
    2014-03-04 13:53:34:838
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
    2014-03-04 13:54:16:402
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
    2014-03-04 13:54:16:417
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
    2014-03-04 13:58:48:942
    888 6d4
    IdleTmr Decremented idle timer priority operation counter to 0
    2014-03-04 13:58:56:990
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
    2014-03-04 13:58:57:022
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
    2014-03-04 13:58:57:272
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
    2014-03-04 13:58:58:830
    888 9f8
    Service UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
    2014-03-04 13:58:58:846
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
    2014-03-04 13:58:58:877
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
    2014-03-04 13:58:58:892
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
    2014-03-04 13:58:59:267
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
    2014-03-04 13:59:01:937
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
    2014-03-04 13:59:01:937
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
    2014-03-04 13:59:01:953
    888 9f8
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
    2014-03-04 14:08:49:957
    888 9f8
    AU ###########  AU: Uninitializing Automatic Updates  ###########
    2014-03-04 14:08:50:007
    888 9f8
    WuTask Uninit WU Task Manager
    2014-03-04 14:08:50:219
    888 9f8
    Service *********
    2014-03-04 14:08:50:219
    888 9f8
    Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2014-03-04 14:08:50:219
    888 9f8
    Service *************
    2014-03-04 14:13:11:111
    888 ba4
    Misc ===========  Logging initialized (build: 7.9.9600.16403, tz: -0800)  ===========
    2014-03-04 14:13:11:111
    888 ba4
    Misc  = Process: C:\Windows\system32\svchost.exe
    2014-03-04 14:13:11:111
    888 ba4
    Misc  = Module: c:\windows\system32\wuaueng.dll
    2014-03-04 14:13:11:111
    888 ba4
    Service *************
    2014-03-04 14:13:11:111
    888 ba4
    Service ** START **  Service: Service startup
    2014-03-04 14:13:11:111
    888 ba4
    Service *********
    2014-03-04 14:13:11:126
    888 ba4
    Agent  * WU client version 7.9.9600.16403
    2014-03-04 14:13:11:126
    888 ba4
    Agent  * Base directory: C:\Windows\SoftwareDistribution
    2014-03-04 14:13:11:126
    888 ba4
    Agent  * Access type: No proxy
    2014-03-04 14:13:11:126
    888 ba4
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
    2014-03-04 14:13:11:126
    888 ba4
    Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-03-04 14:13:11:126
    888 ba4
    Agent  * Network state: Connected
    2014-03-04 14:13:11:126
    888 ba4
    Service UpdateNetworkState Ipv6, cNetworkInterfaces = 5.
    2014-03-04 14:13:11:126
    888 ba4
    Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-03-04 14:13:11:142
    888 ba4
    Agent ***********  Agent: Initializing global settings cache  ***********
    2014-03-04 14:13:11:142
    888 ba4
    Agent  * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2014-03-04 14:13:11:142
    888 ba4
    Agent  * WSUS server: <NULL>
    2014-03-04 14:13:11:142
    888 ba4
    Agent  * WSUS status server: <NULL>
    2014-03-04 14:13:11:142
    888 ba4
    Agent  * Target group: (Unassigned Computers)
    2014-03-04 14:13:11:142
    888 ba4
    Agent  * Windows Update access disabled: No
    2014-03-04 14:13:11:142
    888 ba4
    WuTask WuTaskManager delay initialize completed successfully..
    2014-03-04 14:13:11:142
    888 ba4
    Report CWERReporter::Init succeeded
    2014-03-04 14:13:11:142
    888 ba4
    Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2014-03-04 14:13:11:142
    888 ba4
    DnldMgr Download manager restoring 0 downloads
    2014-03-04 14:13:11:142
    888 ba4
    AU ###########  AU: Initializing Automatic Updates  ###########
    2014-03-04 14:13:11:142
    888 ba4
    AU AIR Mode is disabled
    2014-03-04 14:13:11:142
    888 ba4
    AU  # Approval type: Scheduled (User preference)
    2014-03-04 14:13:11:142
    888 ba4
    AU  # Auto-install minor updates: Yes (User preference)
    2014-03-04 14:13:11:142
    888 ba4
    AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-03-04 14:13:11:142
    888 ba4
    Agent Switching to hardware-verified ClientId.
    2014-03-04 14:13:11:142
    888 ba4
    AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
    2014-03-04 14:13:11:158
    888 ba4
    AU AU finished delayed initialization
    2014-03-04 14:13:11:158
    888 ba4
    AU OOBE is in progress, so cannot perform Accelerated Install
    2014-03-04 14:13:11:158
    888 764
    IdleTmr Incremented idle timer priority operation counter to 1
    2014-03-04 14:13:11:158
    888 10c
    DnldMgr Asking handlers to reconcile their sandboxes
    2014-03-04 14:13:13:353
    888 764
    AU Triggering AU detection through DetectNow API
    2014-03-04 14:13:13:353
    888 764
    AU Triggering Online detection (interactive)
    2014-03-04 14:13:13:353
    888 ba4
    AU Windows OOBE is still in progress. AU deferring detection
    2014-03-04 14:13:13:353
    888 ba4
    AU WARNING: BeginDetection failed, hr:0x8024a008
    2014-03-04 14:13:13:353
    888 ba4
    AU All AU searches complete.
    2014-03-04 14:13:13:353
    888 ba4
    AU  # WARNING: Failed to find updates with error code 8024a008
    2014-03-04 14:13:13:353
    888 ba4
    AU AU setting next detection timeout to 2014-03-04 22:43:13
    2014-03-04 14:13:13:353
    888 ba4
    AU OOBE is in progress, so cannot perform Accelerated Install
    2014-03-04 14:43:13:405
    888 ba4
    AU Windows OOBE is still in progress. AU deferring detection
    2014-03-04 14:43:13:405
    888 ba4
    AU WARNING: BeginDetection failed, hr:0x8024a008
    2014-03-04 14:43:13:405
    888 ba4
    AU All AU searches complete.
    2014-03-04 14:43:13:405
    888 ba4
    AU  # WARNING: Failed to find updates with error code 8024a008
    2014-03-04 14:43:13:405
    888 ba4
    AU AU setting next detection timeout to 2014-03-04 23:13:13
    2014-03-04 14:43:13:405
    888 ba4
    AU OOBE is in progress, so cannot perform Accelerated Install
    2014-03-04 14:47:37:066
    888 764
    IdleTmr Decremented idle timer priority operation counter to 0

  • Computer will not start after update. Won't boot. Security Update. Grey.

    This is a fix that worked for me. 2 times in the past Automatic Software update has corrupted my hard drive.
    When installing using SOFTWARE UPDATE the installer for the security update fails, says it has been moved to trash and to try again. Well if you restart, you get a system hang and much sadness.
    I tried the usual stuff, booting from CD(osx) and selecting the disk utility from the top menu. But that didn't fix it. Then I ran DiskWarrior, which usually fixes anything, but it didn't this time.
    Here is what did work. I checked my other mac to see what the last security update was, and it had the 2009-001 update (worked on that mac). So I knew now that the one that screwed up was that update.
    I downloaded that update to my laptop.
    I started my iMac (the one that crashed after update) in "target disk mode" - this treats the whole computer as an external firewire disk drive (it's totally safe as long as you don't erase anything) - you start into target mode by holding down "T" key while turning on, leave it pressed until you see a symbol on the screen that looks like a "Y".
    I hooked up a firewire cable from the iMac to my laptop and waited until the iMacs Hard drive appeared on the laptop desktop.
    Now you can browse the corrupt drive just like a regular external drive.
    If you have an external drive with room, this is a good time to back up the entire corrupt drive to a folder on the other external just in case...
    But what I have found is that when the installer for the security update failed, it corrupted the file that mac osx needs to read during boot, so it is an isolated failure, but it is always better to be safe.
    at this point you are ready to attempt the repair..
    On my laptop I ran the installer for the security update I had manually downloaded from apples site. When asked for destination for the install I select the HD for the iMac (or whatever unit has the no boot situation that got corrupted). (note that if you have not renamed your main hard drives, you will have a choice of 2 with the same name). Usually the drive on the computer you are using will be first in line. Rename the drive on the computer you are using before running the install if you want to be sure there are no mistakes..)
    Select the disk you want to (re)install to, and let it go. It is a long update, so be patient and let it finish. It should say preparing install, installing, finishing, and optimizing system performance...
    When it says that the installation completed successfully you can eject the corrupt hard drive by dragging to the trash to dismount it. Then unplug the firewire cable.
    Shut down the repaired (hopefully) machine by holding the power button until it turns of.
    Count to ten.
    Prepare a celebratory or misery soothing beverage (but keep it in the other room).
    Some people like to start in safe mode by holding down shift key while turning on, but I couldn't get it to work on mine...
    Turn the computer back on and wait. The boot process will take longer than usual the first time.
    If and when you get to login or desktop, go in and run apple disk utility and repair the disk, and repair the permissions.
    If it worked, breathe a sigh, do a happy dance. And from now on when mac os says there are updates available, write them down, then go to apples site, download them manually, and install them manually, one at a time from now on, to avoid hassles.
    Hope this helps!
    Enjoy!

    Thanks for the post/tips newfocus, hope it helps somebody!

  • Server 2008 SP2 will not install Windows Updates

    I receive this error:
    Installation Failure: Windows failed to install the following update with error 0x8000ffff: Security Update for Windows Server 2008 (KB2653956).
    Installation Failure: Windows failed to install the following update with error 0x8000ffff: Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB2675157).
    These are two separate attempts to install the two updates listed.  The first time it failed on the IE9 update so I unselected it and tried the other with the error above.  This has been going on for quite some time.  At first it would install
    some updates and not others and now it won't install anything.
    I have Symantec Endpoint Protection installed, version 11, and the definition files are up to date.  I ran Malwarebytes and it found nothing.
    I read a post about a hotfix called System Updates Readiness Tool but my error (0x8000ffff) was not listed as one of the errors and I hesitate to install it.
    I am way behind on updates and really need to get this fixed, obviously.  If anyone has ideas, I would like to hear them.  I have not found anything online that is specific to my situation.
    thanks

    KB2675157 (MS12-023) is a superseded and EXPIRED update and isn't going to install anywhere at anytime. It's been superseded -18- times since it's original release. You should have KB2809289 (MS14-012 -- released this month) approved/installed for IE9
    on WS2008 systems.
    KB2653956 (MS12-024) is from April, 2012, and should have been installed EONS ago (but it has been revised a couple of times, so make sure that you have Revision 103 approved and not an earlier revision).
    If the CURRENT updates are failing, then YES, you should download and run the current version of the System Update Readiness Tool from the Microsoft Download Center and implement any remediations recommended by that tool.
    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

  • My computer will not download the update to iTunes 10.2. Help?

    I have tried TONS of times to update my iTunes to 10.2. Now I've purchased an iPhone which I cannot activate because my iTunes is not updated. It downloads almost all the way, then I see an error message. It tells me that if I keep seeing that error message I should try going to tools, then hitting download only. I've tried this. Still get the error message. Ideas?

    thanks, todd:
    The folder is itunes.msi
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • Why won't my computer allow to download windows updates?

    my computer can not download windows update.It keeps saying I am not connected to internet.

    That is a question for Windows support.

  • EOS Utility will not work after update - 70D and Windows 8.1

    I hope someone can help. I updated my EOS Utility on July 20, 2015, and switched to EOS Utility 2, incl. the updater (an add-on installation on the Canon site). After that, nothing happens when I connect the camera and try to open EOS Utility. I can hear (jingle) that the computer still recognizes the camera. Around that day, my computer also installed a Windows update. I have unistalled EOS and reinstalled it, both with and without the updater. Still nothing happens. Has anyone else had the same issue? On another forum, disabling wifi seemed to work, but I checked that wifi is already disabled (even by enabling and re-disabling it). Any ideas are gratefully accepted. Thank you.

    You would be much better off to add an exception for the software you're getting a flase positive on, than to disable AVG. You can do this within AVG by looking for "Exceptions" under the "Advanced Settings" dialog (found in the Options menu). This is not uncommon and it just means there's some byte pattern in your file that is similar to a known virus.  If you disable AVG you're opening yourself up to attacks while it's off.  By adding an exception AVG will just ignore that file, and since you know it's OK, that's safe.

  • My OS is windows 7 64 bit. My computer will not communicate with my HP Photosmart A646

    My OS is windows 7     64bit. My computer will not communicate with my HP Photosmart A 646 portable printer.
    It says it is ready but when I go to print a picture (4x6 or 5x7) that printer is not available. I downloaded an updated
    driver but no change.
    TY or any help
    Tfoot

    Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • My computer will not update to 10.0.2.exe

    my computer will not update to 10.0.2.exe. I down load the update and when i reboot firefox tells me i'm not on the latest version of firefox???

    You are using the latest version of an old but still supported version. You should take any option to upgrade from 3.6.27 to 10.0.2.
    If necessary download a new installer from
    *http://www.mozilla.org/en-US/firefox/all.html
    Do NOT use any option from Windows or Firefox to delete personal information, because it will destroy bookmarks, passwords and other settings.
    * see also [[software update failed]]

  • I have a cd of New Yorker magazine cartoons which I got in 2004. It requires adobe 6.0.1 but my computer will not allow me to install that version as it is outdated.  I have windows 7. -Bob

    I have a cd of New Yorker magazine cartoons which I got in 2004. It requires adobe 6.0.1 but my computer will not allow me to install that version as it is outdated.  I have windows 7. How to I get this CD to open? -Bob

    If the CD absolutely requires that old version, then it is basically obsolete. However, it might work with the current version ... have you installed the current version of Adobe Reader, and if so what does it say when you try to use the CD?

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    computer will not boot up on usb cd rom to repair windows problem (corrupt file) what should i do

    Which computer? Which Windows?
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  • When trying to update and install Mountain Lion's 10.8.3 update from 10.8.2, the App Store will restart my computer but not install the update.  Any ideas on how to update my Macbook Pro 15" from 2008?

    I was wondering, does anyone have an idea on how to update my Macbook Pro 15" to Mountain Lion's 10.8.3 from Mountain Lion's 10.8.2 version?  When I attempt to use the App Store, it will restart my computer but it will not install the update.  The update also still shows up in the App Store as available and when going to "About my Mac," it still shows the current version being 10.8.2.
    Computer:
    Macbook Pro 15" Aluminum Body
    Purchased Late 2008
    Current OS: Mountain Lion 10.8.2
    Original OS: Leopard

    I will be attempting this fix this fix tonight:
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  • After updating my software my computer will not move past the apple star up screen.  What can I do to fix this?

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    Thanks!  I will try in the am!  Appreciate the suggestion. 

  • After installing recent java + security update, computer will not sleep

    After installing the recent java, daylight savings, and the security update. my computer will not sleep. Does anyone else have this problem? I do have an adaptec usb2 card installed but nothing is plugged into it. Also i don't have any Ipods or external things plugged in. I have had the same setup for the past year with no problems, now it will not sleep. I have also tried repairing the permissions. Please help

    When you select Sleep from the Apple Menu nothing happens, is that correct? Try this: Go menu > Home > Library > Preferences. Drag the whole of the Preferences folder to the desktop. Restart your mac, don’t worry if things look different, you have not lost anything. Can the mac sleep now? If yes, then its a damaged or corrupted .plist or preference. If you are using Apple Mail, drag the com.apple.mail.plist back to the new preferences folder created on reboot, you dont really need anything else but keep hold of the old preferences (the one you dragged to your desktop) just in case for a month or two. If everything else is OK you can safely delete it. If it has not cured the problem then remove the new preferences folder created on reboot by taking it to the trash, drag back the preferences folder you moved to the desktop and reboot. Now reinstall a clean OS. See how you go from there

  • After installing recent java update, computer will not sleep.

    After installing the recent java, daylight savings, and the security update. my computer will not sleep. Does anyone else have this problem? I do have an adaptec usb2 card installed but nothing is plugged into it. Also i don't have any Ipods or external things plugged in. I have had the same setup for the past year with no problems, now it will not sleep. I have also tried repairing the permissions. Please help

    A number of sleep-related issues can appear after incremental Mac OSX updates, including the inability to properly go to sleep, problems waking from sleep, and having your display go to sleep without your Mac going to sleep. The most common culprit is Bluetooth. Try these tips to fix your sleep problems.
    WAKE UP
    In System Preferences>Bluetooth, uncheck Allow Bluetooth Devices To Wake This Computer. If you are using a Bluetooth mouse and keyboard, you'll have to wake your Mac by pressing the power button.
    FILE CORRUPTION
    Your Bluetooth preference file may be corrupt-you'll need to delete it. Turn Bluetooth off, then go to the /Users/user name/Library/Preferences folder. Look for a file called com.apple.Bluetooth.plist and trash it.The OS will create a new preference file when you enable Bluetooth again.
    ENERGY SAVER
    If you have issues with a Mac or display that goes to sleep at inappropriate times, you may have a problem with Energy Saver. Delete the following .plist files and restart:
    -/Library/Preferences/SystemConfiguration/com.apple.PowerManagement.plist
    -/Users/username/Library/Preferences/com.apple.systemuiserver.plist--
    (username is your name or System Administrators name)
    -/Library/Preferences/SystemConfiguration/com.apple.AutoWake.plist
    A restart is very important after deleting these plists. After a reboot your Mac will then generate new ones.
    Some, in these forums, have had luck fixing sleep issues downloading the Combo update from this site (yours may be corrupt), not Software Update, disconnect all firewire + USB devices except keyboard + mouse, Repair Permissions, re-install update, Repair Permissions again + try.
    Yours would be the 10.4.8 Combo update. Others reading, download the combo update that applies to you!
    Cheers!
    DALE

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