My computer (Win 7) detects my HD canon VIXIAHF R10 Camcorder  But Elements 12 does not.  Any ideas?

My computer (Win 7) detects my HD canon VIXIAHF R10 Camcorder  But Elements 12 does not.  Any ideas?

Actually, this camcorder is an AVCHD cam, so it would attach via USB. Then the camcorder must be set to playback/USB mode.
You would then use Add Media/From Flip or Camera to open the Video Importer and set the Source drop-down to your camcorder.
Is this what you've done? Please be specific about the steps you're taking.

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