My connection seems slow but I've no idea what its...

I'm on Option 3 - my connection seems slow. I was unable to use the speed tester on the BT site because the latency was too high. Are these results typical?
Below are my speedtest.net results from 2010 to now and my ADSL line status
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:20:36
Downstream
21,344 Kbps
Upstream
1,159 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
2.9 dB / 6.5 dB
Line attenuation (Down/Up)
18.3 dB / 6.2 dB
Output power (Down/Up)
32.5 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
4 / 0
HEC Errors (Down/Up)
14 / 0
Error Seconds (Local/Remote)
4 / 0
IP_ADDRESS
TEST_DATE
TIME_ZONE
DOWNLOAD_MEGABITS
UPLOAD_MEGABITS
LATENCY_MS
SERVER_NAME
DISTANCE_MILES
86.170.227.14
01/05/2010 20:37
GMT
1.27
0.32
57
Birmingham
50
86.170.227.14
01/05/2010 20:41
GMT
1.31
0.34
57
Birmingham
50
81.159.169.200
1/16/2013 1:08 PM
GMT
1.49
0.72
19
Sheffield
50
81.159.169.200
1/16/2013 1:14 PM
GMT
1.34
0.88
15
Leeds
0
109.151.198.84
1/16/2013 1:32 PM
GMT
2.28
0.97
15
Skipton
50
86.171.176.205
1/16/2013 1:37 PM
GMT
1.94
0.73
15
Kingston Upon Hull
50

 The wholesale broadband test rates my speed today as 18.15mbps download and 0.86mbps upload. Ping 21.38ms. I've never seen it that high...odd
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 05:02:32
Downstream
21,344 Kbps
Upstream
1,159 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
2.8 dB / 6.5 dB
Line attenuation (Down/Up)
18.3 dB / 6.2 dB
Output power (Down/Up)
32.4 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3392 / 0
HEC Errors (Down/Up)
21015 / 0
Error Seconds (Local/Remote)
798 / 0

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