My course is stuck in the quiz section...

I'm using captivate 8 and all the settings are set so the user can retake the quiz upon failure and review.
When I play the course, the first part allows full navigation, but when I get to the quiz it gets stuck. I cannot move forward or back and I cannot answer the questions (grayed out). I have removed and re-uploaded, but still does not work. Please help

Thank you for your help. The quiz settings are the same ones I always use (normally without issue). The required option is to answer all, I do not have branch aware checked--what does that do? I didn't change any of the master slides, they are all simple multiple choice questions.
I set the playbar to disappear during the quiz, which might be a quick fix, as the issue started when the user used the back and forward buttons.-- still not sure why that matters (since the settings allow for retakes.
If you have any further info or clarification I'll appreciate it

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Hi,
This is fairly similar to the issue in this thread: http://forums.adobe.com/message/3960460#3960460 However, it's worth a new thread, as I redsigned certain aspects of the course following research (including blogs from forum regulars on here). I'm using Captivate 5.
E-Learning Module: As before, I have a couple of intro slides, and then a Home screen with links to six different sections. The user goes through each section and when they click the Home button at the end of the section, an Advanced Action changes a variable called nSection1Complete An advanced action on entry to the Home screen checks the variables and shows an image of a green tick next to each section link if that section is complete.
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I've figured this out, and thought I'd post the solution here, in case anyone else comes across this issue.
The problem revolves around the fact that Captivate is a bit buggy when dealing with backwards movement and quizzes. My slide navigation basically meant that users had to Go through three Intro slides before getting to the Home screen. From the home screen, they clicked links to six different sections in order, the final section being the Exam section. Because the Home page was the fourth slide in the Captivate slide, if a user failed the quiz and returned to the Home slide, the course was a bit buggy as noted in my post above.
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My course is stuck in the quiz section...

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