My cousin updated her iPad 2 to 7.1 and it said to go to iTunes so she used my Mac.  It said to do a FACTORY RESTORE!  HELP !  She can't get into her iPad at all.

After my cousin from California did an update on her iPad to 7.1 she could not start her iPad.  It had only a message to hook it up to iTunes.  She had to use my Mac to do it and it said she had to do a FACTORY RESTORE.  This would mean she would lose everything!!!  She does have her photos on her iPhone but other things are not backed up on the cloud.  Is there a way for her to un up grade her iPad so she doesn't have to go through the loss of everything?  Is there some way she can link her phone to her iPad to get the stuff off her iPad to the cloud first to save it and THEN to the factory restore?  Any help would be appreciated.
She really wishes she had NEVER upgraded the software :-(
Can she use my MAC to save things to a file and then a USB drive for a worse case scenario?????  But how do we dump the info if we can't see it since the iPad is frozen?
Any and all help is appreciated.
SKMOORE  for my cousin Jane  --first time we have seen each other in 40 years and we are the only ones in the family who are tech junkies and THIS happens.

Hey cbehr123,
Try the steps suggested in the following article to help you address this issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
You can also use the following article to help you troubleshoot further if you are receiving an error code:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Take care, and thanks for visiting the Apple Support Communities.
-Braden

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