My cousin wants to open her iPhone 5 but she can't remember her password and she didn't sync it to a computer or have an icloud account, what do i do? she doesn't want to lose everything in her phone

My cousin wants to open her phone 5s but she cannot remember her password and she doesn't want to lose everything on it. She didn't sync it to any computers or have an icloud account. What should I do?

If she cannot remember the passcode, then she has to restore the device. If she did not backup the phone before this, she will lose all of her content. The only chance would have been if she had synced to a computer, but you say she did not.

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HT5787 i have another account but i can't remember the password and the security question. i deleted my email and i can't change the password with the email because it doesn't exist.

i

Hi bertram.thoninh,
Thanks for visiting Apple Support Communities.
This article can help with resetting your password and security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
You'll need to contact iTunes Store support to have your questions and answers reset.
After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy

My computer crashed and I lost everything on it. Got a new computer and when I plug my Iphone in it says I this phone is already with another itunes library erase and replace.. I don't want to lose everything on my phone cuz there is nothing in my itunes

My Computer crashed and I lost everything on it. Just got a new computer and when I plug my iphone into it to sync it says Ii can't because its already synced with another itunes I've logged into my itunes acc.) It says I must earse and replace with new itunes I don't want to lose everything on my phone by doing this is there anything else i ca do

That's what backups are for. Use Time Machine. It's free and external drives are cheap. To recover your iPhone's content requires the use of third party utilities. Success is not guaranteed. Read:
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

I opened an itunes account then forgot my password. I opened a new account now I would like to combine my two accounts into one but I still can't remember my password and now I have a new email account. Help!

I opened an itunes account then forgot my password. I opened a new account now I would like to combine my two accounts into one but I still can't remember my password and now I have a new email account. Help!

You can't combine accounts but help here Apple ID FAQ's for resetting your Apple ID password.

HT5621 I can't remember my password and my yahoo mail is not working and I can't open my store

I can't remember my password and my yahoo mail is not working and I can't open my store

What do you mean your Yahoo mail isn;t working? If you are talking about it not working in the mail app, remove your account from Settings > Mail, Contacts, Calendars and add it again. Then follow the instructions here to recover your Apple ID password.

HI I have synced my new iphone 5c to my computer and backed up info from my iphone 5 on my PC and my old AppleID is coming up on my new phone to access icloud etc. I can't remember the password and cannot retrieve it as it is an old email account which I

I can't get rid of my old Apple ID as I have synced my new phone to the same computer and backed up from the prevous iphone contents. I can't remember the password for the account and I no longer access that email account. HELP!!

Hi Gail it is a separate apple id used on my old iphone. I now have a new appleid and password which is functioning though the new phone is bringing up my old apple ID
Ta,
BG

I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

Hi karen615,
Welcome to the Apple Support Communities!
If you cannot reset your Apple ID password via security questions, you can reset via email authentication. If you are not receiving the email, it may be necessary to contact Apple Support using the link in the Get help section toward the bottom of the article.
If you forgot your Apple ID password - Apple Support
Best regards,
Joe

HT201269 I am trying to remove the backup encrypt for my Iphone 4 but the itunes ask for the password and basically I have not set any password before ...!!! Please note that I entered the password for my apple account and also it did not work, how i can

I am trying to remove the backup encrypt for my Iphone 4 but the itunes ask for the password and basically I have not set any password before ...!!! Please note that I entered the password for my apple account and also it did not work, how i can reset it?

You can't reset it. If you don't konw the password then you can't use that backup

I have just got a replacement iphone 5 but I can't restore my old backup that is ios7 because the replacement is ios6 I have changed my UDID on the developer site but still no luck any suggestions anyone?

I have just got a replacement iphone 5 but I can't restore my old backup that is ios7 because the replacement is ios6 I have changed my UDID on the developer site but still no luck any suggestions anyone?

You are in breach of your Developer agreement by posting in a Public forum

I baught a ringtone a few months back and I just now got a iPhone again but I can't find that ringtone and its not on iTunes any more either how can I get it back

I baught a ringtone a few months back and I just now got a iPhone again but I can't find that ringtone and its not on iTunes any more either how can I get it back

Graceruiz515 wrote:
Really
Really...

New install of Windows - Don't want to lose everything on my phone like las

Hi,
I have to reinstall Windows on a regular basis. Last time I did it I synced my iPhone and all of my apps, contacts, music, photos and everything was erased. I really really dont want that to happen again.
Is there any way for me to sync my iPhone with my computer and still have all of the data from the phone transferred over to iTunes as a backup for the phone without syncing it first and losing everything I have added to it over the last 6 months?

You can transfer iTunes purchases on your phone to the iTunes library before syncing:
1. Disable automatic syncing on connection (iTunes Pref. > Device > Disable....)
2. Start iTunes and connect phone.
3. Right-click device tab and select "Transfer Purchases" - this will transfer all iTunes purchased media and apps to your iTunes library so that when you sync you don't lose everything on your phone.
To Sync photos, connect phone with iTunes off and transfer photos to your photo app.
If you have to reinstall you OS "on a regular basis", you should be backing up your hard disk frequently so that you can restore your iTunes library, photos and iPhone backup. Also consider changing your computer to a Mac OS - you both won't HAVE to reinstall at all and have a built in automatic HD backup system (Time Machine).
Message was edited by: modular747

My iPad has my husbands I could address - I want to change to my icloud but he can't remember the password

How do I change my iPad icloud address - it is linked to my husbands and he doesn't remember the password?

See if he can get the password reset via http://iforgot.apple.com
If not then he can try contacting Support in your country and see if they can reset it for him : http://support.apple.com/kb/HT5699

My daughter locked herself out of her ipod. She can't remember the password and now we are locked out. How can I get back in or restore it after she forgot her password?

My daughter forgot her password on her iphone and we cant get it unlocked. Is there a way to bypass her password or restore the phone so she can use it again?

Did this back along to mine. Plug it into itunes on your pc (or Mac) and click on the ipod icon on the left hand side. When the device options come up on the main screen, click on restore. Follow the steps and it should restore to factory settings. If you had icloud activated on the ipod all previous purchases should be in the cloud and ready to download onto the ipod afte rit has been restored to factory settings, otherwise you'll have to download them all again. Hope it helped.

I updated my IPad and now I can't download any apps and it won't let me log onto iTunes , I have the same account I use on my iPhone which is synced and that works fine

Wanting some help , since I updated my IPad I can no longer download apps or movies on my iPad , it won't even let me sign I. .
I also have an iPhone which is synced and I updated them both the same day and I have no problems with the phone only the iPad . Any help would be appreciated . Thanks

Hello there, Gwald.
The following Knowledge Base article offers some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specific to iPad are the following:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

My cousin wants to open her iPhone 5 but she can't remember her password and she didn't sync it to a computer or have an icloud account, what do i do? she doesn't want to lose everything in her phone

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