My Creative Cloud app isn't launching?

My Desktop Creative Cloud app isn't launching and it doesn't show in the notifications section. It is installed. Help please?

App doesn't open | Progress wheel spins continually

Similar Messages

  • Creative Cloud app will not launch.   I had to use the cleaner tool to remove the prior copy (appeared to have two copies on computer.   Re-installed, same problem.  A circle for a few seconds and then nothing.   Running Windows 7, 64 bit

    My creative cloud app would not launch.   I removed it with Windows uninstall, downloaded and re-installed.   Again, it would not launch.   Removed again using Adobe clean tool, appeared to have two copies on machine.  re-installed, still have same problem.

    uninstall all cc desktop apps.
    again run the cleaner, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    install the desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

  • My Creative Cloud App won't launch

    My Creative Cloud App won't launch I'm seeing other posts of the same problem that are unanswered. Is there an issue with cloud today?

    I'm having a similar problem. CC is greyed out and has no content when selected, meaning I have no access to my type kit font library. I've uninstalled CC and reinstalled CC. I've followed another course of action which is to trash the opm.db file (username > Library > Application Support > Adobe > OOBE > opm.db) which was advised from another forum, followed by a reinstall again. No joy... any help would be much appreciated

  • Illustrator / photoshop / Creative Cloud app - all not launching

    Waited 2 hours on chat and was told "specialist team" only work weekdays - even though it says 24hrs support??
    Apps simply don't open, they launch, then that's it - they don't respond.
    Using a mac - first issue after about 2 months of everything runnning smoothly.
    AE launches and runs fine.

    Hi Anthony,
    Since removing the opm.db file and signing out/ in did not work. I would suggest that you use the Adobe Clean tool to remove the software and reinstall.
    Make sure your computer can still access the adobe servers. Check the hosts file.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Here is a link to the updated Creative Cloud app manager for when you need to download it again
    Thanks
    Scott

  • Help!  My Creative Cloud App Isn't Working - Windows 8

    Hi, I have Windows 8 and can't get the Creative Cloud app to open properly.  The window opens, but there's no information there.  I don't know what to do

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • CCP installed softwares not detected by Creative Cloud app

    We've noticed this way back when Adobe Creative Cloud Packager was first launched but it's been getting annoying lately as our company has been hiring new staffs (like massively).
    The repeating questions the tech support gets asked a lot is, why we haven't installed Photoshop or Illustrator or whatever software they need to use because the Creative Cloud App isn't able to detect them.
    Some staff end up pressing 'install' again for every app, resulting in waste of bandwidth and time. We spend a lot of effort educating people but you can't cure stupidity.

    Ashubijalwan1 please acknowledge you received my reply and you understand the problem.
    Thank you, Bjossi13 for supporting this case. I do not see why Creative Cloud Desktop App will see Acrobat Pro, Flash Builder Premium and Edge Animate CC, but not the remaining softwares.
    This create lots of confusion among users. I don't want to stereotype people but you shouldn't expect graphic designers to understand computer software quirks.

  • Does the Creative Cloud app on Mac have to launch at login to check for updates?

    I don't really care to have the Creative Cloud app on my Mac running all the time.  I don't use any of the features for it other than to update apps.
    If I UNcheck "Launch at login"....will I still get notified of updates?
    -Kevin

    I certainly didn't have the Application Manager running all the time in CS6.  Adobe must have had a background process checking for updates because in CS6 where there was an update, I would get the update icon in my menubar.
    What I'm wondering now is.....does CC have a similar process that will notify me of updates?  I don't want to have to manually launch the Creative Coud app just to check.
    -Kevin

  • I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

    I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.

    This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Mylenium

  • I downloaded Photoshop CC and I can't get it to launch from the Creative Cloud APP and it's not showing up in my applications folder.

    How do I launch this program??

    Speedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.

  • Trouble launching creative cloud apps. Subscription is activated but it shows trial expired screen.

    Hi,
    I am trying to launch creative cloud apps on 10.7.3 lion imac, but it keeps asking me to license the software, which I have already done. It even shows that subscription is active, but for some reason it keeps taking me back to the trial expired screen. I have already tried uninstallling everything and reinstalling, but that has not solved the issue. Creative Cloud seem to work just fine on my 10.6.8 macbook, but would not work on 10.7.3 iMac. Please help!!! I am so frustrated. I am paying for this and can't even launch an app. I am in the second month of this subscription. First month, everything appeared to be a trial and now it has expired. Now, when I try to license the software, it activates it for me, but it never launces the app. It takes me back to the trial screen. What should I do???

    I hit this same problem. The problem wasn't on my machine: No amount of tweaking locally would fix it, no amount of removing the apps, cleaning, and reinstalling fresh. The problem was on Adobe's servers, where my account had been tagged as being a trial rather than a paying subscription.
    The experience was tremdously frustrating, as most of the techs were worthless and wouldn't read the notes on what came before but simply threw out a random, inapplicable bugfix to try before handing it off to the next tech who would repeat the process. And there was no channel to get past them. Each time they'd tell me they were escalating the case, which became obvious as being a lie after a few weeks. No company has that many tiers of tech support. I was locked out of Illustrator for more than a month, waiting for late replies and meaningless "fixes".
    Eventually my case landed at the desk of an agent who actually cared and kept looking until she found the answer. Thank you, Sarika Behal.

  • Creative Cloud app Crashs immediately on launch

    Hello
    all my creative cloud is up to date. i have been working with illustrator with the new updates and everything was fine.
    suddenly the Creative Cloud App does does not work. after i click on it nothing at all happens. in the task manager it shows up for about 30 seconds
    then dissappears.
    also my illustrator gets as far as the loading picture then stops working
    what shall i do?
    I have already tried renaming the opm.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • To update ...please quit Lightroom, launch the Creative Cloud app, and click the "Install" button next to Lightroom CC (2015).

    Great.
    Lightroom CC does not show up in my Creative Cloud App.
    Lightroom 5 shows up. It says it's up to date. It is not.

    Lincoln,
    Just to be sure, have you verified that your system meets the requirements for LR6 CC 2015? Apps won't show up if your system does not meet certain requirements needed to run them.
    Not all apps displayed for download | Creative Cloud desktop app-
    Windows      
    Intel® or AMD processor with 64-bit support*
    Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
    Mac OS 
    Multicore Intel processor with 64-bit support*
    Mac OS X 10.8, 10.9, or 10.10

  • Adobe Creative Cloud crashes immediately on launch, won't run on a new iMac 5K / Yosemite.

    Adobe Creative Cloud installer (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) crashes immediately on launch, so I can't install CC on a new iMac 5K running Yosemite. Launching the app to fetch the rest of the CC programs crashes, saying "Creative Cloud quit unexpectedly."
    I have an old CS3 Photoshop install, a newish Lightroom install, and now I need to install Premiere from my work Adobe ID. I think this may be the crux of the problem. If the CC Cleaner app worked as advertised, I could wipe the old Photoshop install and just use the new CC Photoshop and everything would be cool, but the CC Cleaner doesn't work. It looks like it works, but the problem persists. In fact, Adobe support told me via twitter that Adobe's installer basically doesn't work on migrated Macs (new Macs where old data has been set up from backups). They called it an OS conflict, but I pointed out that everything else works, so it's pretty much Adobe's conflict.
    It seems like a permissions issue, and Adobe thinks it's a permissions issue blocking the ACC applet, yet I've repaired HD permissions and did Disk Repair, run Adobe's CC Cleaner multiple times, attempted to install CC in another admin account on the machine, attempted to install CC from Root, and repeated all this after reinstalling OS X via rebooting with Cmd+R, always end with the same result: Creative Cloud quit unexpectedly.
    They also suggested I install on a clean disk, one that hasn't been migrated. To do that, I supposed I have to bring it back to Apple, since I have neither a Yosemite install disc, nor a drive to put one in.
    I found an article called "CC applications close immediately after launch" but this tip doesn't work because Creative Cloud applet is the app I can't launch.
    https://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
    They sound like they're trying to help, but the responses sound like utter BS, and, like the support website, i'm going around in circles. I'm sure I'm not the only person who's had this problem, right? RIGHT?? I'm sure the answer is buried here someplace...
    Thanks in advance!

    There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
    There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
    Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

  • Creative Cloud Apps Telling Me I am in Trial Mode. Help!

    First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
    As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
    I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
    This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
    When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
    Please...any help would be appreciated!!

    Spoke with a very nice gentleman from Adobe Creative Cloud support.
    He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
    This worked!
    He said that the recent updates had caused a glitch that was a "known issue."
    Hope this helps someone else!

  • Adobe Creative Cloud App Cannot Connect to Server

    After updating the Adobe Creative Cloud update manager, I can no longer log on to the server.  I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.

    Hi Blaylockimagery,
    What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
    This doc might be related?
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    or
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -Dave

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