My Creative Cloud App Seems to not be working properly.

I don't think its syncing with my Premiere Pro CC 2014. The desktop app is blank as well.

Im currently have the Creative Cloud Student and Teacher edition (one-year) Plan.

Similar Messages

Creative Cloud app (installer) does not show all installed apps - do I get updates?

Hi,
with the installer, I've installed CC-versions of several apps (InDesign, Lightroom, PS, Premiere etc). They all work as expected, and start registered to me etc.
When I now open the Creative Cloud app, I see only "Photoshop CC" listed under "Your apps".
On the "Home" tab, I only see one activity; namely the update of "Creative Cloud" 12 minutes ago.
1) Do I get upgrades for the other installed apps regardless? (nothing over the last few weeks, at least - been like this for some time)
2) How can I get the installer in sync with installed versions, without reinstalling the individual apps? (takes time, have done it once already, sigh!)
Addl. info;
On my first install, I accidentaly got localized (Norwegian) versions of the apps (due to installer defaulting to OS language/locale, I guess). Locale also affects keyboard shortcuts, and that confused me so much (muscle memory since Photoshop 3), so I had to *reinstall*. (Searched forums, no way to change locale except first change in Creative Cloud installer, then reinstall all apps).
Anyways; I did this, got English versions (with English shortcuts, phew!), and I had the reinstalled apps in the Creative Cloud app for quite some time. At some update, they got lost.
Best regards,
Henrik

Hey Pete,
I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
You can uninstall through the OS
Control Panel > Programs & Features
and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

Why would creative cloud app manager be not responding?

I have just downloaded Creative Cloud and installed. Initially I was able to navigate to the app manager and started the download of Photoshop. It downloaded correctly. I then later went back and opened and tried to go to the app manager and continually now get a not responding message. That has been over the last two days.
I uninstalled and reinstalled Creative Cloud and still am having the same issue.
I've not began my subscription for the products because I want to make sure I can use them before I make that decision to buy them.
Any suggestions are appreciated.

I am running windows 7 professional. Browser - Firefox but also have IE.
I have disabled anti-virus and allow Adobe access via the firewall.
I have again tried a download into the cloud desktop app and get a no response. The error details are as follows:
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Creative Cloud.exe
Application Version:                           2.9.1.474
Application Timestamp:                    54e121cd
Fault Module Name:                          Creative Cloud.exe
Fault Module Version:                        2.9.1.474
Fault Module Timestamp:                 54e121cd
Exception Code:                                  40000015
Exception Offset:                                00146550
OS Version:                                          6.1.7601.2.1.0.256.48
Locale ID:                                             1033
Additional Information 1:                  2282
Additional Information 2:                  2282399860a1e8d0ee1342b7aa1586d4
Additional Information 3:                  e43e
Additional Information 4:                  e43eeb2ccb54af9542283f01cbfe0a6b
I am hoping I am giving enough information. Maybe I should see next if I should get someone to look remotely?

Creative Cloud App for desktop not downloading from internet

Downloaded the app but doesn't connect to internet

Hi 310east,
Please refer the article: Troubleshoot download and install issues.
Regards,
Romit Sinha

Updating of Creative Clouds apps seems to have no effect

The application manager tells me to update some of my apps, as (Photoshop CC, After Effects CC, InDisign CC, Bridge CC, Premiere Pro CC).
Everything works smooth, but if I check the application manager after restarting the iMac - it tells me again to do the same updates.
I have been doing the updates for some days now, whithout any solution.
I also tried to update Photoshop, from photoshops helpmenu - but that didn't work either.

Thank you for your reply !
See these two screenshots for two of the logfiles:

Lightroom does not show installed in Creative Cloud App

For the second time, I find out there is a Lightroom Creative Cloud update and when I go to the Creative Cloud App, it shows not installed. I have only installed it from Creative Cloud. If I select Install, it installs and works fine. Used to be I'd get a little flag that showed there was an update--no more. Any thoughts?

For me, in CC app LR shows as 'Install" ie. you'd think it's not installed. I'm on 5.6 still BTW, so it really should show in installed as "update" as PS does. Of course LR never actually updates, you get to use up 1GB of your download allowance because they'd like you to have both versions even if you only want the 64 bit, and you run it as an install.
The really brilliant thing about this is you can only "install" that 1GB download on one computer even though it's been downloaded as a separate exe file. If you also want it on your laptop you get to download that 1GB file all over again because it can only be authenticated by CC when it has been downloaded by CC on the computer you want it on. Do not make the mistake of thinking that because you have CC installed on the second computer that using the 1GB file from the first computer and doing the install that your LR will be authenticated by CC after the fact.
It's only been this way for a year, so I'm sure will be fixed soon. I suspect it's something to do with LR being a standalone product that's being 'patched' into CC's auth system. I think I'm going to go back to buying the standalone when LR6 comes out, I rarely use PS.

I need to reinstall the creative cloud apps updater (Creative Cloud.app) to update applications

my Creative Cloud .app seems to be corrupted and I cannot update or download additional software.
how I download a Creative Cloud .app (it is not available on the website)

You can download Creative Cloud App using below link.
https://creative.adobe.com/products/creative-cloud
What exact error message you are getting?

Creative Cloud app detecting installation of LR on old drive

Recently upgraded my Macbook with a SSD drive (MainDrive) and did a fresh install of 10.9.4 (Mavericks). In the process I moved my old HDD (now SecondaryDrive) to the optical drive. This drive had LR 5 installed but I would prefer a new installation of my new drive. The Creative Cloud app seems to detect Lightroom on the old drive and simply states it is 'up to date'. What is odd, is it did not detect the installation CS5 on the old, now secondary drive.
Without touching my old installation or drive, how can I get the cloud app to simply install a fresh copy of LR on my now main SSD drive? Is there a way to tell the app to only scan the OS drive?
I have tried a few tips such as removing the opm.db file without success. I moved the LR app out of Applications on the SecondaryDrive to the trash, restarted the Creative Cloud app and LR is still found.
I do not want to boot into the other drive and uninstall LR, I feel I really shouldn't have to. Any suggestions?

Just saw the status of LR move from installed to not installed. I was simply in the settings pane of the Cloud app. Very odd.

Creative Cloud App Won't Install CC Apps or Update CS6 Apps

I have the CS6 Master Collection installed on my Mac. I just updated to the new OS X Mavericks 10.9 hoping that might solve the problem, but the Creative Cloud app still is NOT working.
The app tells me I have updates, and gives me the option to add the CC apps for the Creative Suite, but gets to maybe 42% and then gives a general error.
The pop up window error says:
Installation failed.
Errors encountered during installation (7).
And when you click on More Information, all you get is this:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
which tells me nothing.
I am not able to do anything with Creative Cloud, except to update the Creative Cloud app itself every few days. The CC desktop app (which runs from my top menu bar) is up to date, but still doesn't work.
How do I get the app to work and update my CS6 apps and install the CC collection?
Thank you!

"Exit Code :7" is not what you need to look up. See the screenshot below for my error code.
I looked up "Error: DF024" and below is the link and a screenshot of what it said on the Creative Cloud help page.
Error DF024 installing Creative Cloud products | Mac
I changed the name of my "Recommended" folder to "Recommended_backup". I then reinstalled and got the same error. I reread the code and realized that the path for my error is slightly different than what is listed on the Creative Cloud Help page. Instead of a path of "Library/Colorsync/Profiles/Recommended", mine actually read "Library/Colorsync/Profiles/Profiles". This time I went into the folder and changed the name of of the "profiles" folder to "profiles_back-up" and it worked!!!!!!
Below is what my folder looks like after a successful install of Illustrator CC. The 2 folders highlighted in yellow are the folders that I renamed and the 2 green highlighted folders appeared after installation.

Download error on Creative Cloud App.

I keep getting the following error. I have gone through the steps of uninstalling and reinstalling the creative cloud app, but does not help.
Don't know what to try next.

Hi txinva,
Plaese follow the steps
Try to delete AAMupdater folder from
~/Library/Application Support/Adobe/ If above doesn't worked then perform below steps
Rename the opm.db file under
~/Library/Application Support/Adobe/OOBE
Let us know if this was helpful.
Regards

Creative Cloud app Crashs immediately on launch

Hello
all my creative cloud is up to date. i have been working with illustrator with the new updates and everything was fine.
suddenly the Creative Cloud App does does not work. after i click on it nothing at all happens. in the task manager it shows up for about 30 seconds
then dissappears.
also my illustrator gets as far as the loading picture then stops working
what shall i do?
I have already tried renaming the opm.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

LR develop module disabled/Creative Cloud App crashing

Hello everyone. The Lightroom develop module will is not functioning for me. It only give me the message "The develop module is disabled. Please restart Lightroom to sign into creative cloud." When I try and sign into my Creative Cloud app, it will not open. I've uninstalled and reinstalled CC twice and tired restarting Lightroom with no resolution. I'm using LR 5.7.1 on a MacBook Pro running OSX 10.10.2 . I've purchased my licenses outright to LR5 and CS5 and so do not have a creative cloud membership, and am not currently planning to upgrade. I downloaded the creative cloud app in order to download Lightroom and PS when I purchased a new computer. Any help appreciated, thanks in advance!

If you don't have a creative cloud subscription, then you can't download Lightroom from the creative cloud and install it! It doesn't work that way. In order for that installation of Lightroom to function properly you must have a currently paid creative cloud subscription. Otherwise, the develop module WILL be disabled. You must remove that installation of Lightroom from your computer and download and install from this website:
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7.1
This is the trial version of the latest release for the Mac. After you install it and run the program, a trial screen will appear. One of the options is to indicate that you have a serial number. Choose that option, and you will be guided through the process of entering your serial number. In the future, do not try to download and use anything from the creative cloud unless you decide you are going to subscribe.
And you cannot use Photoshop from the creative cloud either. You have a license for CS5, which is old software that is not supported by Adobe anymore. Photoshop from the creative cloud is Photoshop CC, at least two major upgrades since what you are licensed to use. You will have to use the installation disk for Photoshop CS5. Then you can update the Camera Raw through the help menu. You will be able to update to Camera Raw 6.7. But that is as far as you can go. The creative cloud is totally irrelevant as far as you are concerned. Forget about it.

Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.

So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing?

I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photosho

I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.

Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.

Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC? I currently have the old Dreamweaver CS4 on my system! Can

Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC? I currently have the old Dreamweaver CS4 on my system! Can anyone help?

The first thing you need to do is download and install the Creative Cloud Desktop Application. Then, open that program and click on the Apps tab. You download and install creative cloud applications from there.
If your computer doesn't meet the minimum requirements to run a given program, it won't show up under the Apps tab.
Once they are installed, you'll need to go to your Applications folder (Mac) or Program Files (x86) folder (PC) to start the program itself.

My Creative Cloud App Seems to not be working properly.

Similar Messages

Maybe you are looking for