My Creative Cloud desktop app does not show any information anymore

It used to list all my apps and give me the option to update when applicable. Now it just shows Help, Open as Window and Quit Creative Cloud

Hi Roni-
If you updated the desktop installer and the screen is blank: try this:
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
(help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

Similar Messages

My creative cloud desktop app does not show the programmes installed

My creative cloud desktop app does not show the programmes installed so I cant update lightroom or any other programme, have unistalled and reinstalled but no change

Hi Roni-
If you updated the desktop installer and the screen is blank: try this:
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
(help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud Desktop App does not upload CERTAIN files

Trying to use the Creative Cloud Desktop app to manage my Adobe Audition Files. The entire folder structure syncs, but individual files keep failing. The desktop app does not show any useful messages, but I found this error in the CoreSync.log file.
ERROR: Copying file: {"cause":"infected_asset","message":"In the file 'Track 1_004.wav' the signature 'null' has been found"}
This same error goes for pretty much all my files. Now if I take the same exact file and use the web uploader, it succeeds with no issues. My other computers will download the file, and my original computer does not download any duplicates. I tried Adobe's support chat but that was a joke. They said there is no technical support for the Cloud Desktop App and that I need to go to the forums.
Anyone have any idea what's causing this error?

Hi Kendr1ck,
I wondered if it was related to the files being used when you were attempting to sync them. Were the files you were having difficult with open in Audition at the time? Do they still fail with Audition closed?
Thanks,
- Dave

Creative Cloud Desktop App Does Not Work

Since the last updates, the Creative Cloud Desktop app no longer works. That is, I can no longer sync files, upload files, or update apps. Everything with the Creative Cloud Desktop App used to work fine. I am using Windows 7, 64 Bit system.
The files I try to upload through the desktop app, are under 5 GB. Some are 10 MB. When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
The Abobe Team, should test this product further. I just want the community to know that this product does not always perform as expected. Therefore, it's not always reliable.
I would upload some screen shots, but after pressing the camera icon, the images would not insert.
Any help would be appreciated.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

My Adobe Cloud desktop app does not show login fields

Hi Folks,
Unfortunately when I open my adobe cloud desktop app, the cloud app shows up but the login fields do not appear and I cannot login anymore nor I can use my programs anymore.
Does anyone has an answer to this issue?
Thanks
R

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

My installation is complete but the Creative Cloud desktop app is not launching..

My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

Rachaele40456162 do you receive any specific error messages? What operating system are you using?

Creative Cloud desktop app doesn't show apps/can't update

Hello,
I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
I don't get any apps listed. I click on the Reload button but nothing happens.
I have a solid internet connection.
The error says: Download error. Please retry to try again or contact customer support.
Any tips on how to solve this?
Please send help asap!
Thanks very much,
Mabel

Please check if these links are useful.
Not all apps displayed for download | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
Hope it helps you.
Regards
Rajshree

My Creative Cloud Desktop App is not responding

On Mac OS X 10.9.4
So this is what happened:
Creative cloud desktop was originally not syncing, so I tried logging out and back in.
Desktop app froze and wouldn't let me access the app. Activity monitor listed it as "not responding". Tried force quit and reopen, same problem.
Tried restarting machine, no effect. Tried to uninstall, uninstaller is stuck on "not responding".
Not sure where to go from here.
Any help would be appreciated!
Thanks

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative cloud desktop application does not dowload! Err code 205

I am about to go insane!
Everything was working fine for about 5-6 months now. Today Creative Cloud gave me an update reminder. Tried installing it gave me an error.
Uninstalled the adobe app manager and the creative cloud desktop app , downloaded everything again. When the the creative cloud desktop application is in process of the installation it gives me an error.
I tried a lot of the solutions said in the threads none worked for me.
Now none of the Applications downloaded work!!
I am running it on Macbook Air OS X 10.9.5
I instantly need to fix this issue any help?
Begüm

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hotsync Log does not show any information since August 2008. My Treo 755p has been syncing fine but nothing shows in the log!

I just noticed that when I am done syncing, the Hotsync Log does not have any information about the most recent operation. In fact the date of the last entry in the Log is August! Anyone know why this is happening and how to fix this?
Thanks.
Post relates to: Treo 755p (Verizon)

Now I know I've lost it--I'm replying to myself! Would you smart tech people please take a look at what I found and see if it means anything. Thanks!
Two more clues:
1) I was searching the Palm Knowledgebase and found out where the HotSync Log file is. When I open the file, using Explorer, this message pops up: 'To help protect your security, Internet Explorer has restricted this web page from running scripts or ActiveX Controls that could access your computer. Click here to...' If I allow it to run, the screen blinks but nothing seems to change. If I close the Log file and reopen it, it happens again. How can I stop this from happening to the file? Could this be the problem?
2) The Knowledgebase Article below tells how to create a new 'fake' log file to 'fool' the HotSync Manager. So I renamed the original log file, then created the new file as instructed. Then I did a HotSync. After the HotSync completed successfully, I opened the HotSync Manager and there is my new 'fake' log file that has only the words I typed into it when I created the file. Nothing in the Log about the operation at all!
Article ID: 38959 What does the error that ends with 'HotSync.log is missing' mean and how do I fix it?
The HotSync Manager is very particular: if it doesn't find things exactly as it expects, it won't work. One of the things it has to find in the right place is the HotSync log, a file where the HotSync manager records everything it does. See How can the HotSync log help me to troubleshoot HotSync problems? for more information about this file.
When you get this error, your HotSync Manager can't find the HotSync Log. This prevents you from performing a HotSync operation. Luckily, the HotSync Manager isn't too bright. Give it any file called HotSync.log and it will be happy again.
The easiest way to give it what it expects is to create a new text document, rename it, and put it in the folder where the HotSync Manager expects to find it. Here's how:
Launch the Windows Notepad. You can usually get to it by clicking on the Start Menu, choosing Programs, then Accessories and finally Notepad.
Type some text. You can type anything you want, as long as there's at least one character in the Notepad document.
From the File menu, choose Save As.
In the Save dialog, navigate to your user folder in the Palm or Handspring folder (find your user folder).
Name the document HotSync and click Save.
Launch Windows Explorer. You can get to it by double clicking on My Computer or by clicking on the Start Menu, choosing Programs and then Windows Explorer.
From the Tools menu, choose Folder Options.
Click on the View tab.
Uncheck the box next to Hide file extensions for known file types.
Navigate to your user folder.
Right-click once on the HotSync.txt document, and select "Rename" from the menu. Rename the file HotSync.log
Attempt another HotSync operation. If you still get the "HotSync.log is missing" message, contact Handspring.
Article ID: 38959 Article Type: Error, Troubleshooting, How To Date Created: Sunday, December 12, 2004 9:10:17 AM Date Modified: Friday, April 20, 2007 4:03:38 PM Relevant products: Treo 300, Treo 180, Treo 180g, Treo 270, Visor Edge, Visor Neo, Visor Pro, Visor Platinum, Visor Prism, Visor Deluxe, Treo 90
Post relates to: Treo 755p (Verizon)
Post relates to: Treo 755p (Verizon)

Creative Cloud desktop application does not load properly under Windows 8.1

I'm having a very strange problem with the CC tool too.
When I open it I just see an empty box with a smaller dialog inside it showing the icon. It won't close and I can't interact with any of the windows. The only way to get rid of it is to kill it via task manager. I've tried the "rename opm.db file" hack and this makes the CC app ask for my Adobe credentials as though its going to work, but then ends up showing the same thing. I've attached a screengrab of what's happening. Windows 8.1 FWIW.

Branching this to a new discussion.
NPotter.UK please make sure you are using version 1.2.1.260 or later of the Creative Cloud desktop application. You can find more details at Creative Cloud desktop missing text | Windows 8.1 - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.

I can't use the product because the creative cloud desktop app will not install .

Windows 8.1. I was able to download light room, but at the creative website, when I click on a download nothing happens. I was able to get the .exe down load file for creative clouds.. It seems to download and install with out issues until the very end it states" something happened", and a link to support appears. So, I've put in most of the time tonight to get it fixed and there is no support. I'm tempted to give it up., or, if I can uninstall all remnants of adobe I bet it would install fine. Is there an app that does a total adobe un install for remnants that cause this? My fire wall and permissions are all checked . went through the whole double check of my account. My password was not stolen etc.

Run the Cleaner Toll and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

My Creative Cloud desktop app will not load

my creative cloud app on my desktop will not load...????

Rendidel do you receive any specific error messages? If not then I would recommend reviewing Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for information on how to resolve the behavior you have described.

Using a windows pc my Creative Cloud desktop app keeps on showing download error! CAN ANYONE HELP PLEASE!

Heres a snapshot of the error with my cc desk app
How do i fix this?

Hi anime' kid,
Please launch the Task Manager and Stop Creative Cloud.exe and then relaunch Creative Cloud.
That should resolve your issue.
Regards,
Sheena

My Creative Cloud desktop app does not show any information anymore

Similar Messages

Maybe you are looking for