My Creative Cloud Desktop app keeps crashing.

It starts up, but then crashes out after a few seconds. I've tried re-installing. I've used Cleaner Tool. Nothing seems to work.
I'm running CC on MacOS Mavericks although from what I can see in the forums, windows users have similar issues.
Does anyone know of a fix?

Have you tried the steps in :
CC Applications crash immediately after launch
Crash at launch | Mac OS X Mavericks (10.9)
Can't launch | Mac OS X 10.9 (Mavericks)
Prior to performing these steps, it always good to check the internet firewalls & security, administrative right of the user.
You can also contact Adobe Support.
Adobe: Creative, marketing, and document management solutions
Regards
Rajshree

Similar Messages

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    Hi Jos,
    Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
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    Ports
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    80
    443
    ims-prod06.adobelogin.com
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    prod-rel-ffc-ccm.oobesaas.adobe.com
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    prod-rel-ffc.oobesaas.adobe.com
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    swupmf.adobe.com
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    SkyOtic if you are being offered an exe by Chrome then I would recommend reviewing your web browser settings and add-ons.  It appears that Chrome is currently identifying your computer as utilizing a Windows operating system.
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    Hi anime' kid,
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  • Creative cloud desktop app keeps signing me out

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  • Creative Cloud Desktop App crashes on new Mac Pro 2013

    After using Migration Assistant to move apps from my 2010 MBP to a new Mac Pro 6,1 (OSX 10.9.1), I find that the Creative Cloud Desktop App consistently crashes right after entering my ID and password (whether started as a menu bar item or separate window).  I have uninstalled and reinstalled several times with the same result.  Below is a partial crashdump (I have the complete listing available):
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    Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:      com.adobe.acc.AdobeCreativeCloud
    Version:         1.4.0.348 (???)
    Code Type:       X86 (Native)
    Parent Process:  launchd [159]
    Responsible:     Creative Cloud [541]
    User ID:         501
    Date/Time:       2014-02-12 09:01:44.196 -0500
    OS Version:      Mac OS X 10.9.1 (13B4116)
    Report Version:  11
    Anonymous UUID:  62963EDC-D8F8-8862-AD7C-BC6179E3E2DC
    Crashed Thread:  31
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    Exception Codes: 0x0000000000000002, 0x0000000000000000
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    Thanks for this.  In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps).  I cleaned this one only.  However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App.  I still reinstalled the CC Desktop App, but with the same results.
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  • Creative Cloud Desktop App Crash on Mac

    Over the past several weeks, I've been experiencing major crashes across my CC Applications. I've traced it back to a crash of the Creative Cloud Desktop App - apparently if this crashes, none of my CC apps can be loaded.
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    Thanks for this.  In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps).  I cleaned this one only.  However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App.  I still reinstalled the CC Desktop App, but with the same results.
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  • Apps tab in creative cloud desktop just keeps loading and apps wont download

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    Hi ThatGuyJakeE,
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  • Creative Cloud desktop app crashes

    Hi,
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    Hi stefano aloise,
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    2)
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    /library
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    6)
    Click on the below link and download & run Adobe Cleaner tool :
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    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
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    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

  • Uninstall Failed, Not listed in Creative Cloud Desktop App list

    I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).
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    Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.
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    I'm experiencing this same problem where I can't uninstall or install any CC products, and haven't found a resolution yet. The cleaner tool definitely doesn't help and I keep getting messages that the uninstall failed.

  • Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

    Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
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    Since the last updates, the Creative Cloud Desktop app no longer works.  That is, I can no longer sync files, upload files, or update apps.  Everything with the Creative Cloud Desktop App used to work fine.  I am using Windows 7, 64 Bit system. 
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    Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
    If so , follow below steps :
    Important :  Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
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    2)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
    3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
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  • Creative Cloud desktop app won't login

    Creative Cloud desktop app won't login any more keeps saying
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    Hi,
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