My creative cloud desktop application is blank. What did I do wrong?

my creative cloud desktop application is showing blank. how do i fix it?

Quit Creative Cloud desktop application :
Windows :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm file.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm file.
Once you had deleted opm.db file , launch Creative Cloud desktop application and check.

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My Creative Cloud Desktop application is blank?

My Creative Cloud Desktop application is blank? Several times I have uninstalled and installed again, but still blank, completely white. Someone who has tip? I dare not uninstall any program if it would not work to install them again, because I use them every day. I have CC subscriptions.

Thanks, I just fixed the problem with the support of the chat.
I uninstalled the CC app,
deleted the Adobe Application manager folder,
deleted the AAMUpdater and OOBE folder in the hidden ~/library > Application support > Adobe folder,
deleted the Adobe Application Manager and OOBE folders in /library > Application support > Adobe folder,
downloaded and reinstalled CC app.
Thanks

Installation Error (7) Adobe Edge Animate - Creative Cloud Desktop Application

I would greatly appreciate help with this, I have scoured the adobe forumns and google and am unable to find a solution. I am trying to download Adobe Edge Animate from the creative cloud desktop application (PC) and it gives me this error
!Installation Failed - Learn More
When I click on learn more it says
Installation failed
Errors encountered during installation.(7)
More information
However the more information button does not do anything when clicked. I have had no problems installing my other application, updates and trials with the creative cloud desktop app.
I have ignored this issue for weeks but I have reached the point in a work project where I need to use the program. The Desktop application is up-to-date and I even tried disabling my firewall/antivirus but it made no difference.
Few other details:
I ran the adobe cleaner for CS6 programs before installing the creative cloud.
The program fails at 51% Installation.
Please please please help. Thank you for any information you have and any time you can dedicate to this issue I am having.

Thank you Jeff, I followed your directions and may have found the issue yet I do now know how to resolve it.
Some Background:
When I first installed the Creative Cloud Desktop Application a couple weeks ago I had my main hard drive partitioned into C: and D:.
Because of limited space of my C drive I changed the application install directory (in the Desktop App preferences) to D:. Despite this it was still installing all the programs to the C:/default path.
I had posted concerns about this on the forumn after trying restarting and reinstalling yet nothing worked. Despite it listing D: as the install directory it would not install there.
So finally I just decided to unpartition the drive back to only C: Prior to the unpartition I was transfering the conents of D to a seperate hard drive and I changed the preferences back to C: in the Desktop app.
As I was waiting for the files to transfer I decided to start a trial install (as the transfer was taking a while.) Pushing me over the line of frustration into amusment it then proceeded to install to my D: drive. At this point it was just doing the opposite of what I wanted. Regardless I continued with the unpartition and all the applications I have downloaded installed fine since then to my new larger C drive.
When I looked into the error log for the Edge Animate I noticed this
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | - 0 fatal error(s), 1 error(s)
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Win OS version: 6.1.0.0 64 bit Type: 1
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Please search the above error string(s) to find when the error occurred.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | These errors resulted in installer Exit Code mentioned below.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | -------------------------------------------------------------------------------------
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Exit Code: 7 - Unable to complete Silent workflow.
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Please see specific errors for troubleshooting. For example, ERROR: DW041 ...
This issue just wont leave me alone.
As I mentioned before the install directory has been set back to C since before the unpartition and all the other programs have installed fine. Are there somewhere that secret preferences are stored? This is all the more unbelievable as I prior to reading your instructions I uninstalled the creative cloud desktop app, ran the adobe cleaner for any pre-CC applications as well as a registry cleaner and reinstalled the Desktop App and tried again.
Thank you very much for directing me to the reason for the error, can you help me figure out why the CC Desktop App is doing this?

Creative Cloud desktop application does not load properly under Windows 8.1

I'm having a very strange problem with the CC tool too.
When I open it I just see an empty box with a smaller dialog inside it showing the icon. It won't close and I can't interact with any of the windows. The only way to get rid of it is to kill it via task manager. I've tried the "rename opm.db file" hack and this makes the CC app ask for my Adobe credentials as though its going to work, but then ends up showing the same thing. I've attached a screengrab of what's happening. Windows 8.1 FWIW.

Branching this to a new discussion.
NPotter.UK please make sure you are using version 1.2.1.260 or later of the Creative Cloud desktop application. You can find more details at Creative Cloud desktop missing text | Windows 8.1 - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.

"You've been signed out" error every time I try to sign into Creative Cloud desktop application.

I keeping getting a "You've been signed out" message everytime I try to log into the Creative Cloud desktop application.
I have tried the following to no avail:
Uninstalling and reinstalling the Creative Cloud app.
Renaming the OOBE folder to OOBE-old.
Deleting everything in the SLCache.
All of the above were suggested either on these forums or by support. None have worked.
I am on a team membership.
I am currently using Adobe Creative Suite CS5.5.
I am on a Mac running Mavericks (OSX 10.9).
Nothing seems to be working and I have been passed from department to department on the support chat window thing.
Someone, for the love of God, please help.

CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:
1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)
3: Now navigate to Application Support/Adobe/OOBE/.. folder.
4: Delete opm file under OOBE.
5: Rename OOBE to OOBEold.
6: Check if you have AAMupdater in the adobe folder.
7: Please rename it to AAMupdaterold.
8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
9: Then launch it, sign-in and click on Apps tab.
It worked perfectly! Thanks everyone, I've been trying to figure this out for a month!

Remove Creative Cloud Desktop Application

What's up Group!
Can someone please tell us how we might go about removing the Creative Cloud Desktop Application?
It simply does not work.Tells us everything is up to date when its not.
We get better results using the Help > Updates menu in each program. The old Adobe Application Manager (7.0.0427) works like a charm!
We didn't even know there was an Indesign 8.0.2 update and a 9.1 update until we accidentally used the menu option.
Please help!

The CC Desktop Application is for some purposes and installation actually still in tandem with the old AAM ! Some stuff seems not to have been ironed out, yet. But I have the impression it's getting better by the week. Nevertheless, in quite a few situation where the status of some applications seems to have gone cuckoo, it might be wise to 'kick' some serious installation settings into the trash.
Read the section about removing (or renaming, if you want to retain a backup copy) the "OOBE" folder and files within. These files keep track of all installations and their whereabouts on your system. They will be recreated upon 'freshly' logging in again. Oh wait, before you rush off to do this trick: quit all Adobe applications, log-out your CC account, and then go and give it a try: http://forums.adobe.com/thread/1002729
Most Adobe Helpdesk staff would kindly tell you to first completely de-install all Adobe applications, run the Adobe Cleaner tool, and then continue to that OOBE step. But I've heard of numerous sitautions being resolved with just ditching that OOBE culprit. But don't hold me responsible for any bigger mishap...

Creative Cloud desktop application using CreativeCloudSet-Up does not download.

I am trying to instal Creative Cloud desktop application, i downloaded the CreativeCloudSet-Up, it starts but it freezes and does not download the application. What to do?

Re: Premiere Pro is downloading now... Not moving just hanging Check my page I had the same issue try the link out of my post it worked for me. Hit correct answer if it works so I know is not just me.

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

Creative cloud desktop application does not dowload! Err code 205

I am about to go insane!
Everything was working fine for about 5-6 months now. Today Creative Cloud gave me an update reminder. Tried installing it gave me an error.
Uninstalled the adobe app manager and the creative cloud desktop app , downloaded everything again. When the the creative cloud desktop application is in process of the installation it gives me an error.
I tried a lot of the solutions said in the threads none worked for me.
Now none of the Applications downloaded work!!
I am running it on Macbook Air OS X 10.9.5
I instantly need to fix this issue any help?
Begüm

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud desktop application won't install

The download box flickers for a few seconds and then nothing happens... Can't download any programs as a result. Anyone have ideas?

Researchintern1 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.

Applications missing from Creative Cloud Desktop application

If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements. In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.
When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.
This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements. You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.
For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.
If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.
Message was edited by: Jeff Wright
Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

Hi Jeff,
I have a lot of problems. First og all the system will not accept my account and even I have downloaded CPLauncher and can see the software, I will not genereate password. Nothing works, and if do not, I have to stop paying, because my boss are a little angry.
He says: We pay and it do not work. Find other software. We can’t afford you sitting doing nothing. If Adobe makes such a software that causes us trouble, we will change to something else, we do not need Aobe for our projects.
So Jeff – The software are very complicated, it can run, It can’t genereate license, and on top of all this, I have to defend Adobe. Well – I will not. I have been fighting in 3 weeks and this week is the last. Monday morning I will stop using Adobe coud and stop my membership.
Med venlig hilsen / Kind regards
Michael Peters
Tlf.: (+45) 70 25 25 85
Mobile: (+45) 30 76 54 50
www.europeanmannequins.com
Fra: Jeff A Wright
Sendt: 18. november 2014 17:51
Til: Michael Peters - European Mannequins & Shop
Emne: Applications missing from Creative Cloud Desktop application
Applications missing from Creative Cloud Desktop application
created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/6940856#6940856>

Looking forward to download Adobe After Effects CC from Creative Cloud Desktop Application. But why most of the apps appear to be in CS6?

I installed the new copy of Adobe Creative Cloud Desktop Application, and looking forward to download Adobe After Effects CC. But why most of the apps appear to be in CS6? - Including AE. Only few appears to be CC.
Thank you.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Does not complete processing of "Home" of the Creative Cloud desktop application

Someone know the way to fix the following issue?
After installed some Creative Cloud Software, I had uninstalled Adobe application manager manually and installed Creative Cloud desktop application manually. because automatic upgrade of creative cloud desktop application from adobe application manager does not work.
The creative cloud desktop application setup had been completed successfully. but, seems that it does not complete processing of displaying the history if I chose "Home". The progress Icon will stay in continuity. And any contents does not show on it.
Regards,

I'm posting this in a few threads to try to catch everyone having the problem.
The good news is that I found a way to fix this.
The bad news is that it involves uninstalling everything. (Note that reinstalling over the old installs won't cover it, I'd tried that one once too. You'll have to fully uninstall each program before redownloading/reinstalling.)
I spent many hours with tech support yesterday running through options unsuccessfully, and can very thoroughly assure you that uninstalling the desktop app, renaming any number of folders, and new user accounts all will not help you. From doing a lot of research on various similar problems, it appears that it's possible for this to spontaneously resolve within a couple of hours. If it doesn't, though, you're stuck with fixing it yourself.
The best theory I found was that it's caused by updating or installing a program without doing it through CC. If you've downloaded an installer and run that or clicked "Check for updates" in the help menu inside one of the other apps, this is you. Other people have noted that if you know which app you did this with, you can uninstall that one to fix it. If you have no idea, the simplest path is to just uninstall everything. You can try doing things one at a time, but you'll need to reboot every time the uninstaller tell you to do so and then see if it's fixed. (Personally, I got sick of that by the second time through.) I do remember clicking "Check for updates" right around the time this started for me, but I don't know which program it was in, just that I knew it would trigger the updates I knew existed but CC wasn't acknowledging.
I will also note that once I had everything uninstalled, I ran the Cleaner Tool and did a "Clean All". If you're going to or need to do that, make sure you've backed up all of your preferences, customizations, plugins, and so forth as needed.

My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted right when I was getting the steps to fix it.

My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted right when I was getting the steps to fix it.

>desktop screen is blank
Or, the steps in these links
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

My creative cloud desktop application is blank. What did I do wrong?

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