My creative cloud desktop say that i logoff! I can't login and download nothing

My creative cloud desktop say that i logoff! I can't login and download nothing
Thanks for your help

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Similar Messages

  • I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

    I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.

    This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Mylenium

  • How can I tell the Creative Cloud Desktop app that an app no longer exists?

    I have installed Muse via the Creative Cloud Desktop app, tried it, didn’t like it AND deinstalled it. (Or so I thought.) However, the Desktop app still shows Muse CC as “up to date”, and lists Muse CC 2014 in “New versions available for installed apps”. How can I get rid of these, when I can’t even find a trace of either one on my Mac (including the deinstaller folder in Utilities)?

    Thanks, here are my (mixed) results
    Creative Cloud Help | Install, update, or uninstall apps tells me to open /Utilities/Adobe Installers, which doesn’t show a Muse deinstaller, as mentioned above.
    CC desktop lists applications as "Up to Date" when not installed lists 4 possible ways:
    just the same: use the uninstaller in /Utilities/Adobe Installers, which isn’t there, so obviously useless.
    delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
    Install the latest version of the desktop app. I already had this, but I re-downloaded and re-installed it anyway. No difference.
    Uninstall EVERYTHING as described in solution 1 and use the CS/CC CleanerTool. And NOW finally it gets interesting!
    Actually I first thought this was bad joke, but it turned out I didn’t even have to uninstall anything else! I just downloaded the CleanerTool (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), launched it, selected Muse and got prompted if I wanted to try a regular uninstall first. Ok, if that’s still an option, why not? So the CleanerTool launched an application manager that was finally able to uninstall Muse, while leaving everything else in place. Thumbs up!
    So until Adobe integrates a proper uninstaller into their CC desktop app, I recommend the CleanerTool!

  • Creative Cloud desktop app doesn't show apps/can't update

    Hello,
    I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
    I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
    I don't get any apps listed. I click on the Reload button but nothing happens.
    I have a solid internet connection.
    The error says: Download error. Please retry to try again or contact customer support.
    Any tips on how to solve this?
    Please send help asap!
    Thanks very much,
    Mabel

    Please check if these links are useful.
    Not all apps displayed for download | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
    Hope it helps you.
    Regards
    Rajshree

  • I want help instaling creative cloud. it says that my browser is unsupported even though i have google chrome as deffered

    i am seeking help installing creative cloud. My browser is no longer supported it says. i have google chrome as my deffered browser. i am sorry but i am a complete amateur and not very technical savvy
    Thanks a mill

    CC desktop lists applications as "Up to Date" when they are not
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    -and added step https://forums.adobe.com/thread/1529654
    Thanks, ill try this now.
    UPDATE!
    Followed the instructions and it works! Thank you for the help

  • When i sign n creative cloud i says that i have been signed out ...why?

    Help

    Hi Guapboii,
    Welcome to Adobe Forums
    Use the link mentioned below for the solution.
    You are no longer signed into your Creative Cloud applications
    Let us know if that helps!
    Thanks
    Garima   

  • Adobe Creative Cloud desktop says "You've been signed out Please sign in again to continue"

          I just got a 1 year subscription to Creative Cloud earlier today to work on my college class at home. When I try to log in I get the message "You've been signed out" immediatly after signing in. I downloaded the applicaiton on a Macbook Pro to see if I get the same result, but I logged in flawlessly. I have tried the IMSLibReplacer (http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html) a couple times, but nothing changes. I have attached a picture of the application. Any advice would help!
    Thanks!

    follow solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Why does my Creative Cloud desktop aplication not work? I can't see the menu options.

    This is the image a see when it is activated.

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Purchased Photoshop Touch, obtained membership to Creative Cloud, where is my account? Why can I login here but not into creative cloud?

    what happened to my account?

    Hi Pissedoff007,
    Welcome to Adobe Forums.
    You can use the link mentioned below for signing into Creative cloud.
    Adobe: Creative, marketing, and document management solutions
    You can click on 'sign in; option on the top right corner and sign to Creative Cloud.
    Thanks
    Garima

  • Adobe Creative Cloud Desktop Panel Issues

    First, let me say that I've been an Adobe user for more than 18 years.
    A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN.  I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
    So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue." 
    I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel.  I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either!  I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
    Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in.  I have "changed the password" multiple times now.
    Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
    Can/should I uninstall and reinstall the apps management panel?  Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
    And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
    Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead?  CAN I do this?
    Two weeks now and still not resolved.

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • Cannot update Creative Cloud desktop Error Code: 204

    I have tried for 5 days to update my Creative Cloud desktop manager, but it only gets 2% into update and fails each time. Message says There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.(Error code: 204) Get help
    The "Get Help" leads me to adobe forums with other people having this problem with no solutions other than 'Chat with an expert' which I've been trying to find on this site. I don't need tutorials, I've quit the CC desktop app several times, restarted the computer several times, the Preferences option under CC desktop is greyed out and can't access.
    I can't update any other adobe product until this nuisance of a CC Desktop can get updated.
    Any ideas? Untinstall and reinstall? If I uninstall the CC desktop will it magically break some mystical link with all my other CC 2014 programs?
    Thanks in advance.

    Thanks for the link, Jeff. Even though error code 204 wasn't listed, everything around points to the download being corrupted/stalled/stopped. Was talking with an IT guy here and are exploring our firewall settings and securities. From your link I found the document "Creative Cloud for enterprise - Network Endpoints file" and have forwarded it to our IT dept to review.

  • Creative cloud desktop app not working!!! won't let me sign in or reinstall

    MAC os 10.7.5
    Creative Cloud does not work!
    Customer is waiting for work done, and this cost me money!!!! So help me please!
    I can't sign in to my Creative Cloud  desktop application. It opens, I enter my info, and then, I have a message you are no longer signed in. I tried to close the app several times, and also reinstall it. Nothing doesn't help.
    Uploading is not allowed bacause Creative Cloud desktop does not work, fonts are missing because Typekit does not work!!!!!!!!

    Hello paulina,
    sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Creative Cloud Desktop App crashes on new Mac Pro 2013

    After using Migration Assistant to move apps from my 2010 MBP to a new Mac Pro 6,1 (OSX 10.9.1), I find that the Creative Cloud Desktop App consistently crashes right after entering my ID and password (whether started as a menu bar item or separate window).  I have uninstalled and reinstalled several times with the same result.  Below is a partial crashdump (I have the complete listing available):
    Process:         Creative Cloud [541]
    Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:      com.adobe.acc.AdobeCreativeCloud
    Version:         1.4.0.348 (???)
    Code Type:       X86 (Native)
    Parent Process:  launchd [159]
    Responsible:     Creative Cloud [541]
    User ID:         501
    Date/Time:       2014-02-12 09:01:44.196 -0500
    OS Version:      Mac OS X 10.9.1 (13B4116)
    Report Version:  11
    Anonymous UUID:  62963EDC-D8F8-8862-AD7C-BC6179E3E2DC
    Crashed Thread:  31
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'

    Thanks for this.  In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps).  I cleaned this one only.  However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App.  I still reinstalled the CC Desktop App, but with the same results.
    Do I need to uninstall ALL the CC apps?
    Thanks again.

  • Why did my Creative cloud desktop app stop working!

    Why did my Creative cloud desktop app stop working! Ask me to remove and install it with a new download only for that to not fix or work!  Sending me around in circles! Very frustrating and annoying!

    Not sure on the error message!  OS yosomvite 10.10.3.
    my Desktop cloud stopped working, and error messages asked me to re-install it, after uninstalling the original one. The new download loads and gets to half way before disappearing ad nothing happening? back to square one. Tried re-starting and re downloading = same...... .
    help....

  • Creative Cloud Desktop for Mac

    Download error for Creative Cloud Desktop for Mac. Error message is. Error Starting Creative Cloud. Cookies dir. cannot make folder/cookies: Permission denied (error 13) Any suggestions?

    Hi MistyTom,
    The error 13 does look like a permission issue.
    Please try logging in as a root user and install the Adobe Creative Cloud application under that account. 
    You can find details on how to log in as root at OS X Mountain Lion:
    Enable and disable the root user - http://support.apple.com/kb/PH11331
    In addition please refer to the following forum thread on error 13 issue.
    http://forums.adobe.com/message/5628798#5628798
    Regards,
    Sumit Singh

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