My Creative Cloud Freezes When Opening

My creative cloud freezes on opening, where there should be apps... instead it freezes on whatever is behind it.

Pdudds please utilize the steps listed in App doesn’t open | Progress wheel spins continually to resolve the current error.  If you can update this discussion with the results it would be appreciated.

Similar Messages

  • When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

    When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I have downloaded the Creative Cloud and when it finished, it opened up and was completely blank. Nowhere for me to sign in and no apps for me to click to download. I need this to be fixed ASAP. What is the problem here?

    I have downloaded the Creative Cloud and when it finished, it opened up and was completely blank. Nowhere for me to sign in and no apps for me to click to download. I need this to be fixed ASAP. What is the problem here?

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Why is Creative Cloud blank when I open it and now it disappears from my desktop and taskbar?

    Why is Creative Cloud blank when I try to open it and now it disappears from my desktop and taskbar?

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may also help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

    Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

    Hi Frank,
    You can follow the article: Sign in, Sign out | Creative Cloud desktop app to sign out and sign in back again to Creative Cloud and try to launch your Lightroom 2015 application.
    Let us know if it works or not.
    Thanks,
    Ratandeep Arora

  • Hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??

    hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??helppppp

    Do not post twice pleaseeeeeeeeeeee help so you do not confuse the people trying to help you
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing
    You should also provide more information when asking a question
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

  • I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

    I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

    follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

  • Creative Cloud desktop app opens but is blank.

    Creative Cloud desktop app opens but is blank.
    Here's what I see..
    Nothing shows up.
    Tried to uninstall, with intention of reinstalling but when I used the uninstaller a popup notice says that it is uninstalled but with errors. No more detailed info of errors either.
    Please advise.
    Thank you.
    -JJ

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • All of my Creative Cloud Apps Are opening as trial versions

    All of my creative cloud apps are opening as trial versions. What do I do?

    Hi Waynem25,
    Welcome to Adobe Forums.
    When you launch and Adobe Application it will give you an option
    "License this software". Please click on it and enter your Adobe Id and
    Password to activate your products.
    Thanks

  • I cannot get the creative cloud application to open.

    I cannot launch the creative cloud app.  When I click to launch it, nothing happens.
    Using Windows 8.1

    App doesn't open | Progress wheel spins continually
    https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

  • In Creative Cloud files when I update my INDD file all my sharers lose access to the updated

    In Creative Cloud files when I update my INDD file and export the pdf file all the share links are lost . All my sharers lose access to the updated file. This does not happen at dropbox where when I update a file the share links still work. This is a real nuisance as I want to up date files and keep the link open. Is there a workaround?

    I just had similar experience where I lost links to my files in creative cloud.  There was an update to creative cloud today and my creative cloud on PC was replaced with a new one.  I went to my User Account and found two Creative Cloud Accounts: "Creative Cloud" and "Creative Cloud (unknown)".  The "Creative Cloud (unknown)" is where I found my linked files.  Check to see if you now have two creative accounts on your PC.  This may be the reason????
    I am currently copying and pasting all my files into the current "Creative Cloud" from the "Creative Cloud (unknown)".   I am only focusing on 1 InDesign Doc I have due to tomorrow and had to manually reset all the links to it.  If I have to manually restore all links to my files saved in Creative Cloud--I will blow a gasket on Monday! All PDF files (interactive ones especially) I have saved have lost their links--I don't even want to look at or deal with right now.

  • Adobe Creative Cloud cannot be opened

    I'm having trouble starting up the CC desktop app. When I click the icon I get the following error-message: Adobe Creative Cloud cannot be opened. - 1712 
    I have tried uninstalling the app but cannot since the app is still open  - i don't see it open anywhere?
    What might be the problem?

    Mikkel Lotzfield please try utilizing your Task Manager/Activity Monitor to quit the Creative Cloud Desktop application.  If you continue to face problems reinstalling then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • I have creative cloud - but cant open acrobat XI pro?

    i have creative cloud - but cant open acrobat XI pro

    I had creative cloud for a year. Something in the program was corrupted, my Mac Pro uninstalled it with Apple’s Security uninstaller which obviously left out some key Adobe unimportant file but the Apple message was an  instruction to reinstall. Sounds simple enough unless you are Adobe and believe your programs are part of the NSA’s drone program both recording your personal calls but also secretly scanning your systems for illegal software. LOL 
    For whatever reason the Install program for Acrobat wan’t on my system, yet the “Creative Cloud” showed that it was indeed installed and performed perfectly with a bug green checkmark. The smarter people are, the harder it is for them to understand simple problems and solutions. Its why they take those people and put them in a corner away from the world. Trying to explain that my Macbook Pro did not use the software written by the hand of god "Adobe uninstall" so trying to run it after the fact just gave me errors. Plus, no where on my system was an Acrobat Install so I'm assuming it was inadvertently deleted by the internal Mac uninstall software.  After several calls to Adobe, maybe 2.5 hrs just trying to explain what happened, and that I need to reinstall Acrobat, so turn off the flag that prevents me from installing a fresh copy. Why? because the twenty year tradition of spending 98% of their development time just trying to figure out methods to prevent licensed users from the egregious sin of trying to install another copy on a second machine, which as long as only one copy was running at a time does NOT violate the approved standard software license.
    So for 7-8 of the 12 months I paid monthly subscription rates, I still do not have Adobe Acrobat and just cancelled the subscription today after they raised it by $10 more per month. I've struggled with this company for over 25 years and they have the most propeller heads of any one on the industry and are proud that only a small few can actually figure out how to use it.  I wish you luck but they provided  me three solutions the tech dreamed up for fixing my problem which underscored their complete ignorance of the MAC OS X Operating System or their own creation of the Creative Cloud that in and of itself, needs removed from every system. I cancelled, and they debited by account anyway. Someone needs to send them a gift wrapped present via email to thank them for the best years of my life.
    I only use Photoshop & Lightroom 5 plus Acrobat. And I truthfully don't need them to obtain it.  The concept is a perfect use of cloud technology, until you add in the Adobe Windows Vista coding combined with their paranoia that someone will figure out a way to utilize two copies on the same license. I'm a finance guy and these are not the things that increase revenue. They just continue to piss off the customer base..
    Make sure you are first installing Creative Cloud and installing and updating from that program that will always run in the background and when you want to peruse their other software, that is where you do it. It is also where they notify you of updates and of course the green check mark which is their lock from you ever being able to download another copy. if you download Acrobat into your downloads but trying to execute it will be a futile effort even though it would solve my and maybe even your issue while the Creative Cloud correctly sees that you have one licensed running copy. However, that solution almost threw him into a virtual coma. But then he reduced himself to utilize common sense and  began to apply what two hours of previous conversation explaining that there had to be a method to temporarily neutralize the cloud monitoring of your system just for five to ten minutes, just enough time to reinstall a fresh copy of Acrobat and insert the same license. After bringing up the full blown acrobat software and its running perfectly, Adobe could reactivate the interface with its web based system and the monitoring of your hard drive, specifically all your Adobe software and now the green check mark actually is correct and you are back in business. However, in Adobe land, I just articulated what was a version of Alice in Wonderland. That solution never happened and therefore i decided to cancel the subscription. Adobe will have a nuclear feature that removes you and probably the software. Then after a couple months, it may be possible to resubscribe and have the system treat you as new, thus allowing the reinstallation of any software which surely had updates or went up to a version slightly higher. However, now I think they have defeated their original marketing scheme and overpriced AGAIN which will drastically reduce their renewals which are auto yearly auto renewals where the user is supposed to receive several emails regarding the renewal date, the price change, etc. Just using my on file account and debiting my account, I can reverse that.
    I wish you much more success during your year long commitment and hope that you at least receive the value of the subscription because Adobe has never been one to offer a conselation by extending your original subscription at your original rate, but we aren’t in OZ and he name wan’t Dorothy.   Best of luck!

  • Adobe Creative Cloud doen't open with Mountain Lion, is it compatible?

    Adobe Creative Cloud doesn't open with Mountain Lion, is it compatible?

    Running Creative Cloud on 10.8.4 perfectly:
    have you tried repairing your disk permissions using Disk Utility?
    MtD

  • I updated to Safari 6.1 and now it freezes when opened

    Yesterday I updated to Safari 6.1 and now it freezes when opened, although the overall system stays up.  I updated to the latest Java and iTunes 11.1.2 at the same time. When I open Safari now, it pauses for a few seconds without going to the home page and then I get the spinning beach ball.  I get two messages:  One says that the plug-in for SplashID Safe has not been tested with this version of Safari (a message that I had been getting before the update and never caused a problem).  The other message says, "Crash Protection  It appears that Safari didn't quit properly.  Do you want Glims to re-open your tabs anyway?"  It gives me a choice to click "Cancel" or "OK".   I have tried clicking them (before the beach ball appears) and it makes no difference.  The version of Glims I am running is out-of-date. 
    The only available crash report is almost a month old and therefore is of no help. 
    I made a back-up with SuperDuper just before updating and can reverse the update if I do it soon, but I would like to get this working. 
    I would appreciate any advice. 
    Bill

    >>The version of Glims I am running is out-of-date.
    How do I uninstall Glims?

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