MY Creative Cloud icon is always gray.

I have an iMac running 10.9.5. I updated my InDesign application yesterday and came back to update the rest of my suite today and my CC icon in the menu bar is gray. When I mouse over it gets a spinning beach ball. Have no idea what to do from here. Website not helpful and after a couple of hours with tech support via chat yesterday to get my InDesign running, thought I'd start here.

BhiveJeanne have you tried quitting the Creative Cloud Desktop application and relaunching it?  If you are unable to quit the application you may need to end the process in the Activity Monitor.  The Activity Monitor can be found in the Utilities folder.

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  • Creative Cloud icon grayed out in menu bar.

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    Thanks in advance!

    Hi Abstract Truth,
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  • I have downloaded creative cloud but I do not have the creative cloud icon on my computer?

    I have a membership to Adobe and have access to all the CC programs through the Icon "Adobe Application Manager". But I do not have a Creative Cloud icon in my applications? I also cannot sync fonts from Typekit as it says "Desktop font sync is not available on this operating system or device". When I click on the "learn more" it says the program only runs on "OS X 10.7 and higher", even though my computer is up to date. I can access all my creative cloud programs,  Photoshop / Illustrator / Indesign etc... Which confuses me as to why it is saying I cannot sync fonts as Typekit/Creative Cloud will not operate on any systerm lower then OS X 10.7..
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    Mac Spinning Wheel https://forums.adobe.com/message/5470608
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    Try below steps once
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    Click on Finder and then hold Command + Shift + G keys on your keypad
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  • My creative cloud icon no longer works..it does nothing?

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    I just experienced the same issue whilst trying to update Flash and resorted to restarting PC which seemed to fix it

  • I can't click on my Creative cloud icon

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    Hi Fonandia,
    Please try the following links for resolution.
    1) https://forums.adobe.com/message/5759490
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    My creative cloud icon shows a red download error tag that states to contact customer support. Every app appears to be updated
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  • My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

    My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do? Shall I uninstall and reinstall Creative Cloud?
    I have a stationary Mac (a bit old).
    Thank you in advance.

    Hello, it is a stationary Mac OS X, version 10.7.5
    Adelheid
    Fra: Jeff A Wright <[email protected]<mailto:[email protected]>>
    Svar til: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
    Dato: Monday, February 2, 2015 8:08 PM
    Til: Adelheid Ottesen <[email protected]<mailto:[email protected]>>
    Emne:  My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?
    My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7154587#7154587>

  • My creative cloud icon has disappeared from my task bar so i cant view my products and update them, please help

    my creative cloud icon has disappeared from my task bar so i cant view my products and update them, please help

    Hi Simon,
    You can also launch Creative Cloud Desktop App from following location.
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
    Regards,
    Sumit Singh

  • Duplicate Creative Cloud icons in Mac OS X toolbar, how to remove?

    Does anyone know how to remove the old Creative Cloud icon from the Mac menubar? Both are there for some reason. The one on the left is a previous design version but if you click update goes to the latest one which is on the right. Couldn't find any solution from Google or searching here.

    Follow the instructions below to remove.
    I launched Photoshop and chose Help>Updates. This launched the AAM application. Then I clicked Preferences and turned off the option to display updates in the menu bar.
    Old updater shows one update, Creative Cloud none

  • Duplicate Creative Cloud icons in Mac OS X menu bar

    I have two different Creative Cloud icons showing in the Mac OS X menu bar:
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    I followed that file path, and the "Creative Cloud Connection Uninstaller" is there. However, when I click on it, it says "The original item can't be found" (apparently that is just an alias).
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  • I cannot log in through the Creative Cloud Icon in the OSX menu Bar

    I cannot log in through the Creative Cloud Icon in the OSX menu Bar, but I can log in online to my account and everything is working fine on my Desktop Mac, just not on my laptop.
    Error
    UNKNOWN SERVER ERROR
    Sign in is currently unavailable    
    We are unable to access your account
    Please try again later
    Is anyone else experiencing this?

    Hi Bob,
    Welcome to the forums!
    Could you please perform the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Solution1 & 2 should resolve the problem for you.
    Ankit

  • My Creative Cloud icon is gone from the menu bar and the CC app will not open.

    My Creative Cloud icon is gone from the menu bar and the CC app will not open. I'm on OS 10.10.3. I've tried reinstalling and also various fixes suggested on this forum but to no avail. Incredibly frustrating to be paying monthly for a product that doesn't work.

    Click on below link :
    OS X Mavericks: Enable and disable the root user
    (Applies for Yosemite as well)
    How to log in as root
    Use these steps in Snow Leopard and later to log in as the root user.
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    If you are logging in from a list of usernames with pictures, click Other.
    In the Name field, type: root
    In the Password field, type the password you defined when setting up the root user account.
    Let me know if you face any issue

  • My creative cloud icon has gone from the menu bar on top right hand side of screen

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  • Why my creative cloud icon disappear and stopped working when downloading software?

      Why my creative cloud icon disappear and stopped working when downloading software?

    You can try this step :
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    https://forums.adobe.com/message/5484303#5484303#5484303
    Regards
    Rajshree

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