My Creative Cloud needs an update, but says there is no internet connection, and disconnects shortly after. What can I do?

I wanted to install my creative cloud in order to access indesign. Although when I click download, it tells me to update the programme. So I do. And then it starts loading, but ends shortly after, telling me to check my internetconnection. The connection is absolutely fine, no problem, but it just won't install the update. This means that I can't use the creative cloud AT ALL, because none of the programmes I could be using will work due to the missing update. SIGH!!

Cdannevig are you on a managed network? If not please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how resolve connection errors.

Similar Messages

The updates to creative cloud are not updating, it says there is an error

the creative cloud updates is not updating, it says there is an error, why is it not updating when it says there is an update.

Hi Janice,
Kindly tell us what exactly is the error message so that we can assist you approptiately.
Meanwhile, try the following link.
Troubleshoot update issues | CS5, CS5.5, CS6
https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
Thanks,
Atul Saini

Creative Cloud shows 4 updates but is stuck

Hi
Creative Cloud shows 4 updates but is stuck and nothing happens when update is clicked, nor you can agree to the new agreement, nor you can quit and restart the app (and why should you). see screen shot.
Cheers,
Mic

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.

Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
Rick

Hi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena

I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required. help

I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required??? I checked when last auto update was done which was 01/07/12 I also tried downloading from web iTunes version 11.1.5 but it wont load because I don't have min version 10.6.8. What can I do to sort this out? Note: I am a not computer savy so be easy on me.

If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing!

HT1222 My Ipod needs an update but I don't have internet service on my computer so is it possible to send the update to the email to update the ipod system through the Ipod with wi-fi?

my ipod needs an update but i don't have internet service on my computer i was wondering is it posible to send the update to the email to update the ipod system through Wi-Fi?

If your iPod touch is already running iOS 5 then you should be able to upgrade to iOS 5.0.1 on the device with a Wi-Fi connection.
tt2

I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

"Some problem" is really not much information
Some links that may help
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019

Hi can anyone help i bought modern combat 5 blackout and everytime i run it i get an error saying please check your internet connection and try again ,it will not connect has anyone got a solution pls

hi can anyone help i bought modern combat 5 blackout and everytime i run it i get an error saying please check your internet connection and try again ,it will not connect has anyone got a solution pls

use it on a diffrent network if u dont have a mc donalds or sone other place to test it most librarys have wifi just to make sure its not that if its not the wifi falut and the app has been re installed may be a bug since this game is still pretty new

My appletv the light is just blinking and the imga says that I have to connect a cable tio itunes, what can I do?

My appletv the light is just blinking and the image says that I have to connect a cable to itunes, what can I do?

Welcome to the Apple community.
I'd be inclined to do exactly what it's telling you to do.
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

When I try to restore from my iCloud they say there are a problem of back up data so what can I do ?

When I try to restore from my iCloud they say there are a problem of back up data so what can I do ?

Unfortunately, nothing. If there is a problem with the backup you won't be able to use it. You'll have to restor a backup from your computer using iTunes, if you have one.

Says it needs an update, but says it's up to date...makes no sense!

First of all, why does the new version of Garageband seem to have less options in the software instrument section? Also, any time I go to look at the loops, they aren't accessible, you can see the "ghost" versions of them, and if you click on them it says you need to update it. When I try to update it, it says that my computer is up to date. I've tried downloading the updates for Garageband, but none of them seem to be fixing the problem...help me...please

Click here and follow the instructions.
(31838)

Creative cloud app: Installing update: stuck at 2% Message "trying to connect to server"

I've flushed all my browsers cache, Uninstalled the app and re-installed it, cleaned the hosts, checked every single thread available with the same problem... none are solved.
web-fonts won't sync until the update happens so I cant really work. This is a really big problem for me. The screen capture below is my creative cloud window for the last 4 hours
I'm on windows 7 home premium v 6.1 service pack 1

Hi,
Please refer to the help document below:
Creative Cloud Connection Update
Regards,
Sheena

I have tried to update my Facebook app and it says there's not enough available storage to download it - what can I do?

I have tried to update my Facebook app and it says there's not enough available storage to download it - I have deleted lots of apps to try and make more space but still not enough what can I do?

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

I can't get the volume to work when I watch a you tube video, there's no volume slide under the play button, and my volume control on my I pad won't do anything either, but the volume of all my alarms and sounds works perfect, what can I do??

I can't get the volume to work when I watch a you tube video, there's no volume slide under the play button and my volume control on my I pad don't do anything to help, but yet my volume works perfect on everything else, what can I do???

do u have your ipad doing airplay because that could happen

I am unable to update apps. being told to check internet connection and there seems to be nothing wrong with it.?

I am being told to check my internet connection because I am unable to download several updates of apps. There is nothing wrong with my internet as you an see????

See this Apple article:
http://support.apple.com/kb/PH2734

My Creative Cloud needs an update, but says there is no internet connection, and disconnects shortly after. What can I do?

Similar Messages

Maybe you are looking for