My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • Adobe Creative Cloud 2015: When Adobe Creative Cloud restart its trial for this year?

    When Adobe Creative Cloud restart its trial for this year?

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Lightroom says "Develop module is disabled. Please renew your membership to reactivate the D m." I updated Lightroom this week and have used it after the update. I also have a paid subscription until november.  What's  up?

    Lightroom says "Develop module is disabled. Please renew your membership to reactivate the D m." I updated Lightroom this week and have used it after the update. I also have a paid subscription until november. What's up?

    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Installation problem when loading Photoshop from Creative cloud.  PS runs for about 5-9 seconds then it crashes with a standard windows app going down message

    I have installed PS from the cloud twice now.  It loaded without any errors but when I try to run it, it comes up fine with all the dialogs and everything but after 5 seconds it tells me the app is closing down without giving any error message.

    I tried loading as admin and this did not work.  I have added two images that show the error message and my computer configuration.  I am running Norton Antivirus, could this be the problem?
    I am running two other editing programs Flexi and Adobe Illustrator, other than that it is a new system running standard programs.

  • Just purchased Adobe Creative Cloud and InDesign says start trial?

    Hello,
    I've just purchased the full package of Creative Cloud and just tried to install InDesign and now it says 'Start Trial' next to it in the Creative Cloud Menu?
    When I launch the InDesign it says Sign In required and then it takes me to a serial number screen?
    Help!!!

    Aeroalex please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve the connection error preventing your membership from being authorized.

  • Creative cloud software says my free trial has expired, but I have a paid subscription

    my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

    My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
    With Kindly Regards
    Palle Tørnqvist
    Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription
    created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
    I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
    Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
    Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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  • I installed the new version of LIghtroom (2015) from Creative Cloud.  Creative Cloud says I successfully installed the new version.  However, the shortcut icon that was installed does not start the new version.  I've also gone to the properties link itsel

    I installed the new version of LIghtroom (2015) from Creative Cloud.  Creative Cloud says I successfully installed the new version.  However, the shortcut icon that was installed does not start the new version.  I've also gone to the properties link itself but, no success in starting.  How do I launch the new version?

    Thank you, toinimj59.  I did this part and the installation completed (apparently it didn't earlier--included an acceptance of the standard terms and conditions...
    Solution 1: Sign out from Creative Cloud desktop app and sign back in
    Sign out from, and back in to, the Creative Cloud desktop app. Click here for instructions
    Launch Lightroom.

  • I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on?

    I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on? Thanks for the help.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I've had creative cloud installed and subscribed for more than a year. Recently I started getting problems and couldn't launch PS. This evening while trying to fix the problem I've managed to do something and now I can't launch either LR or PS. I get an e

    I've had creative cloud installed and subscribed for more than a year. Recently I started getting problems and couldn't launch PS. This evening while trying to fix the problem I've managed to do something and now I can't launch either LR or PS. I get an error message about verifying my subscription when I click and get my subscription verified it ays "OK" and I clock to to application and then it jumps back to verification needed - and so it goes on and on and on and..

    Here are two other examples of this happening..
    I expected more from Apple.
    https://discussions.apple.com/thread/6919109
    https://discussions.apple.com/thread/6683814

  • Is it possible to purchase creative cloud and try it for only one (1) month? My free trial expired without using it.

    Is it possible to purchase creative cloud and try it for only one (1) month? My free trial expired without using it.

    The price is higher, I think $70.  But you can purchase without the annual commitment.

  • I installed a creative Cloud a month ago for a free trial. Last week, i bought a licence of Lightroom 5. Now, how can i install and register my licence of Lightroom 5 on my computer?

    I installed a creative Cloud a month ago for a free trial. Last week, i bought a licence of Lightroom 5. Now, how can i install and register my licence of Lightroom 5 on my computer?

    That creative cloud installation of Lightroom will have to be uninstalled. It cannot be activated with the serial number you have. You can download the trial version from one of these two websites, and activate it with your serial number:
    Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.7.1
    Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7.1
    You will not lose any of the work you may have done using the trial version. In the future, when posting questions it would really help if you would identify your operating system and other pertinent computer information.

  • The creative cloud free space is for lifetim, the 2GB, or for one month trial

    the creative cloud free space is for lifetim, the 2GB, or for one month trial???

    Just sign in with your Adobe ID at the Creative Cloud Files page at https://creative.adobe.com/files. You can then use the upload button to upload files, or drag-and-drop files from the Windows Explorer/Mac Finder. Here is a video explaining the file upload http://tv.adobe.com/watch/learn-creative-cloud/uploading-files-to-creative-cloud/.
    If you use one of the Adobe Touch Apps (Ideas, Photoshop Touch, Proto) then the files you sync with these apps are also stored in the same file storage, and are accessible from the Files page.

  • Problem with Creative Cloud. Only trial versions of the applications available.

    Hi
    I signed up for the Creative Cloud (as a teacher) but when I install InDesign, Photoshop etc. they are as trial versions. And now they ask me to buy the application again. What should I do to enjoy all the applications? Thanks!

    Hi Dimjean,
    Same issue has been discussed in the below mentioned link:
    creative cloud software says my free trial has expired, but I have a paid subscription
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

  • Creative Cloud Manager starts with empty window

    Hello everybody
    I have a problem with the creative cloud manager. After I have uninstalled Photoshop  (Wiindows7 64 bit), the creative cloud manager starts up "empty". I have no menus, no applications.
    I need to reinstall Photoshop, but this doesn't work without creative cloud manager
    I have uninstalled the ccm and reinstalled it, same result: empty window.
    I appreciate any input on this
    Thomas

    Hello marsupilami99,
    in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
    Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
    1. Maybe you have to activate/deactivate, so please have a look there:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
    3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
    4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
    Good luck!
    Hans-Günter

  • Creative cloud says my apps are up to date & they are not! I might not be the only one!

    Ok, as always there is something not working with my creative cloud..
    Creative cloud says my apps are up to date when in fact I know they arent. Everytime I contact adobe support they either say they cant help me or make me go through the same steps over and over again until they also tell me they cant do anything..
    I would recommend more people to check if you really have the latest update for your software.
    For example Im currently on Premiere CC 7.1.0 when the newest version out is 7.2.1. I cant update them manually either.
    Im on windows 8.1 maybe more of you have the same problem without knowing it..

    Sign out from creative cloud desktop application and sign in back.

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