My creative cloud serial key won't activate lightroom

I have a creative cloud license. but the serial key won't activate lightroom. How do I active 4.1 with creative cloud?
Cheers

Hi ,
I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
  /windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
On Windows XP navigate to following location:
\windows\system32\drivers\etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4.  try again launching any product from CS6
Thanks
Kapil Malik

Similar Messages

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  • Creative Cloud registration page won't accept the serial number from my email

    I have previously purchased Adobe Lightroom 5 from the Adobe download site and use it on my Mac Mini.  I have recently joined the Creative Community to access Lightroom Mobile, which may not the the panacea I was hoping for.  So I re-downloaded Lightroom 5 from the Creative Cloud app to link it to my Creative Cloud account.  When trying to register the new one, it asks for my ORIGINAL serial number from my Adoble email.  When I enter this, it says it is invalid.  Its the only serial number I've received.  How do I get to enter and register the new product?
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    Serial number and activation chat support (non-CC) may help
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  • Creative cloud serial number

    Could someone help me? I suscribed to premiere Pro cc 2014 month payment and is asking me for a serial number and activation code. I've tried everything and already read all the help links

    I checked & found that you have contacted support for refund. however:
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to log in with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
        Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
    You can refer :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Please let us know if it worked.
    Regards,
    Rajshree

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