My Creative Cloud still thinks I'm on a trial and won't accept my serial number.

Question

I have been set up with a seat on a Creative Cloud team and downloaded/started to use all apps.  The second day in it's now saying that premiere has 29 days left of its trial period.  I have clicked through to license the software and put in my serial number but that is being rejected as invalid.  Can anyone help?  The web chat team said it was a technical issue and put me on to customer services call centre but I'm just sitting in a never-ending queue of calls. 
Thanks,
David

Answer 1

I had the same problem. It was infuriating.  I found nothing of help from forums like this. (Instructions like Dave's from March 1 seemed to disregard my problem, telling me to do something I'd done long ago).  So I tried to contact tech support, only to learn that they don't work after hours, and not at all during the weekends!!  I couldn't believe it. I still can't.
So I contacted Adobe customer service -- which is available 24/7, because, after all, they are the sales people! 
(In other words:  Adobe will take your money any time, day or night, and it will do so while promising access to the latest and greatest software service any time day or night. But Adobe won't spring for the funding to actually back that service, to ensure that people get what they pay for, to ensure that people get what they are promised by the sales force working for Adobe around the clock. )
Anyway.... after a long time chatting with customer service, they informed me that my payments were up to date, so they told me it was a technical problem, and I would just have to wait the 3 days (it was a holiday weekend) until tech support comes to work in the morning of the next business day.
When the time came (and they only work Pacific Time business hours), I called Adobe technical support, only to be told that it would be several hours before somebody would be available!!  (Of course, Adobe ensures that nobody ever has to wait for their sales support representative, aka- customer support representatives.)
If Adobe did not have such a monopoly, this would not occur.
And, if Adobe did not have such a monopoly, I would no longer be a customer. (In fact, I might not be a customer now, even given that fact, except that my work relies on some adobe code now.)
So I was feeling frustrated to such a degree that ike I cannot begin to describe it.
Finally, though, I went online again, and searched for help on my own. After all, I'd already discovered that this was not a new problem for Adobe -- it's just one they'd not bothered to fix, apparently.
And finally, I ran across instructions that were better written than Dave's March 1 reply.
Then I was able to unlock my software.
The thing that one must do, is to re-enter your Adobe ID, which is probably your email address, and your password.  It seems redundant and unnecessary. But it should work, based on my experience (I've had to do it numerous times now).
So, if anyone with this problem has read down this far, and hasn't yet solved the problem, just look for a link that says something about signing in with your Adobe ID.  I think it's a simple text link, and the link should appear on the popup-style window regarding your activation.  (I don't recall if the link appears before or after the rejection message, but if you cycle through those screens, you'll see it. After clicking the link, the appropriate form fields will appear.) Once you enter/re-enter your Adobe ID and password, your software should be available.
But -- and this is very important -- do NOT just go on about your business. Raise hell with Adobe about the problem, and their lack of tech support, etc. It's all really inexcusable. The solution might seem simple, but if you don't know the solution, then you're SOL.
And many people, esp people who are amateur photographers like my mother, might subscribe to Adobe's Cloud service and photo-editing software, and not look to forums like this for help. They'll only rely on Adobe tech support -- which is chronically underfunded by Adobe, and thus unavailable most of the time (considering hours closed, and wait times combined).
And if enough people complain to Adobe, maybe Adobe will fix this problem (along w/ other problems) and fund tech support enough to actually provide us with the tech support that we need for a 24/7 software subscription service.
And, if you complain, be sure to ask for a month's credit. You  might just get it.  And then Adobe mgt might listen to your complaints a bit more.