My creative cloud will not sync properley

my creative cloud will not sync properley  some of the files do not appear how can i find out in the online cloud which they are and why they won't sync

Please check if the Creative Cloud Connection is Active or Not?
How large are the files?
If you can find the logs at the following places, and paste them here, it would be good.
Here's where to find the log:
Windows - c:\users\<yourusername>\AppData\Roaming\CloudSync\CloudSync-2013-05-0 9.log
Mac - /Users/<yourusername>/Library/Application Data/CloudSync/CloudSync-2013-05-09.log

Similar Messages

  • Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

    I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.
    Here was my situation:
    After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.
    In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.
    I then attempted to sync.
    Here is an excerpt from my CoreSync log, so that you can see the errors being generated:
    20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
    20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
    20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
    20141105-115144.416: Start UL: /Instructions.txt (New)
    20141105-115144.436: Starting a batch of 1
    20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
    20141105-115144.438: Start UL: /<folder> (Del)
    20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
    - ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
    20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
    20141105-115144.459: Ending a batch of 1
    20141105-115144.459: Finish UL: /<folder> (Del): No error
    I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.
    Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app
    This did not work.
    Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".
    Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.
    To summarize, this fixed the issue:
    Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
    Kill "Adobe Creative Cloud" and "CoreSync" Processes
    Restart "Adobe Creative Cloud"
    Here is the process as terminal commands:
    mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld
    killall Creative\ Cloud
    killall CoreSync
    open -a Creative\ Cloud
    Good Luck,
    Michael

    Hi, Thanks for the reply.  Everything worked fine until I updated to CC14.  after that, I receive conflicted file messages. So, I archived all my files that were in cloud.  I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format.  I uploaded each file to the cloud as they would not synch.  Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac.  I have no idea now which file I am actually using is the original file or the conflicted file.  Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched.  It's the weirdest thing...

  • My creative cloud will not let me sign in. it keeps saying you have been logged out every time i sign in

    my creative cloud will not let me sign in. it keeps saying you have been logged out every time i sign in

    Hi,
    Please follow the below steps to remove the error message of "You have been signed out".
              1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
              2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
                             (Windows:  [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE)
              3: Now navigate to Application Support/Adobe/OOBE/.. folder.
              4: Delete opm file under OOBE.
              5: Rename OOBE to OOBEold.
              6: Check if you have AAMupdater in the same location.
              7: Please rename it to AAMupdaterold.
              8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
              9: Then launch it, sign-in and click on Apps tab.
    The error message will be removed.

  • What do you do when the creative cloud will not update?

    Creative cloud will not update on my Mac.. therefore I cannot use InDesign. How can I get the Creative Cloud to update? I have tried un-installing and re-installing 3 different times now. Thank you.

    Not sure.  I am not having any problems opening files in current version 8.0 except for files that have been created/modified in current version 8.2 of course. That is why I need to update.
    I've tried uninstalling 8.0 version before updating and a direct download of installer/updater of 8.2... still no luck.

  • I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload

    I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload it.  the Manager says the app is up-to-date. Can any one help me on this? How can I re download the files or re install I cloud again?

    Run CC Cleaner and try again
    CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
      http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Creative cloud Ideas not syncing

    I have made a drawing on my iPad in Ideas. Now it won't sync to my creative cloud. Why is it not working.
    Have a MacPro OS X (Lion) version 10.7.5

    Turned iPad fully off and started again, syncing stopped at 88%. Then made new project and it synced again, also the previous halted project, Everything works now fine
    Thanks
    Marco
    Op 18 jun. 2013, om 08:52 heeft Kim McCaw Ortiz het volgende geschreven:
    Re: creative cloud Ideas not syncing
    created by Kim McCaw Ortiz in Adobe Ideas for iOS/iPad - View the full discussion
    I am sorry to hear that you are experiencing a sync problem but appreciate you letting us know that you have faced an issue with sync to Creative Cloud,
    Can you provide some additional information so that I can investigate further:
    Which version of Ideas do you have installed?  What iPad/iOS have you created the Ideas drawing on?  Do you receive an error message related to the inability to sync?
    Regards,
    Kim
    Adobe Ideas Team
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5418894#5418894
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  • Creative Cloud Folder not syncing

    The files inside my creative cloud folder start syncing then the app stops syncing, displaying the message, 'some files did not sync'. I have tried to enable and disable syncing, but it hasn't helped. Could anyone help?

    Hi Charles Kunene,
    Please refer to the below mentioned link:
    Error: "Unable to sync files"
    Let us know if this helps,
    Regards,
    Gurleen

  • Adobe Creative Cloud will not uninstall

    I bought a new macbook last week, so I used the Migration Assistant to transfer all my stuff from my old macbook to my new one.
    Now, Adobe Creative Cloud doesn't work and neither does Photoshop CC. (Photoshop CC is a free trial)
    1. Everytime I turn on my computer or click Adobe Creative Cloud in my applications folder, it always says "Adobe Cloud is needed to resolve this problem. However, it is missing or damaged."
    2. I try downloading it again, but it repeats the message above.
    3. I try to uninstall it, but it says "Uninstallation of Creative Cloud completed with errors." It doesn not uninstall.
    I don't know what to do, I thought this was fun at first, but now I just want to get rid of it. I really want to just put everything in the trash bin, but I don't think it's recommended.
    Also, I don't have any back ups of my computer.
    thanks

    Mac migration (or Time Machine) does not always work with Cloud programs
    Uninstall... run the Cleaner... Restart your computer... Reinstall
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Latest update for creative cloud will not install   error code 1    HOW TO FIX THIS????

    I CAN NOT GET cc UPDATE  STALLS AT 43% AND GIVES ((ERROR CODE 1 )) AS THE REASON??????

    1) Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
    Under Program and Features list, locate the option : Adobe Creative Cloud  and uninstall the same.
    2) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
    3) Navigate to C:\Program Files (x86)\Adobe.
    Open Adobe folder and if present delete Adobe Creative Cloud folder.
    4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
    Type in below command and hit 'Enter' key.
    appdata
    Then navigate to Local>Adobe.
    Open Adobe folder and delete folders named AAMUpdater and OOBE.
    5) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
    https://creative.adobe.com/products/creative-cloud

  • Creative Cloud will not download.  I get error message 302 immediately.

    Creative Cloud (Photographers version) will not download.  I get error message 302 right away.

    Hi,
    Please refer to the thread below:
    install error on Mac "could not create ~/library/application support/adobe/coresync"
    Regards,
    Sheena

  • Adobe Typekit in the new Creative Cloud is not syncing any fonts, Any suggestions?

    In the last version of Creative Cloud, Adobe Typekit worked perfectly. Now, I have a ton of documents using Typekit fonts and they won't sync. Does anyone know why?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • InDesign 6 Creative Cloud will not allow me to type some words

    I am on an iMac, running Mountain Lion and Creative Cloud.  Our corporate font is Montreal, when I am using InDesign I can't type the word "office" as soon as I type the "i" the second f and the i turn into an "x".  I can type off and ice, just not together.  Another word is flawless, it turns into lawless.  I have checked the autocorrect and the dictionary and see nothing out of place, there are no hidden characters and I have tried in various document.  If I change the font all is well.  I do not have this issue in Illustrator or Photoshop.  Not sure what else I can check, suggestions?

    Hi there
    I would try posing this in the general InDesign forum - http://forums.adobe.com/community/indesign
    The folks over there are InDesign experts who will be able to comprehensively address your issue.
    Good luck!

  • Creative cloud will not run

    dowloading for the first time, goes to my downloads but will not run
    windows 7

    Lboger83 do you receive any specific error messages when downloading the Creative Cloud applications?  Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
    If you are facing difficulties installing the Creative Cloud Desktop application then I would recommend reviewing Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • Creative Cloud will not load Photoshop CC

    get this error 16 everytime I try to lauch Photoshop CC on my mac. I have the creative cloud and never had a problem with any of the apps until today.  I have followed all the threads and uninstalled CC and wen back into Adobe Application Manager to reinstall. However I keep getting an error message.  Here is the info from the content folder for Photoshop. HELP!!!!!! Staffers I need help. I am paying monthly for this access.
    Last login: Sun Feb  2 13:45:52 on console
    cassandnoldsmbp:~ cassandra$ /Applications/Adobe\ Photoshop\ CC/Adobe\ Photoshop\ CC.app/Contents/MacOS/\~sniffer ; exit;
    dyld: Library not loaded: @executable_path/../Frameworks/libtbb.dylib
      Referenced from: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/~sniffer
      Reason: image not found
    Trace/BPT trap: 5
    logout
    [Process completed]

    CLDAN8500 are you receiving Configuration Error 16?  If so please see Configuration error 16 | CC, CS - http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html for solutions to resolve your current difficulties.

  • Creative cloud will not instal on Mac. Does nothing. Just sits there.

    Trying to download Creative cloud but it does nothing. I can see the installer and Creative Cloud on my Mac but nothing will open. It just hour glasses the installer. Makes it hard to download any product when step one wont work. Any feedback would be appreciated. Its on a iMac 2008 model.
    Cheers

    Hi beeartch,
    Kindly refer: Troubleshoot Creative Cloud download and install issues
    Thanks,
    Atul Saini

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