My Creative Cloud won't recognise Apps I already have installed

My Creative Cloud won't recognise Apps I already have installed. I have since installed 1 more and this is the only one recognised and therefore updatable. I've tried logging out of my account and quitting Cloud then changing the opm.db file to opm.db.old in Library/Application Support/Adobe/OOBE and restarting but still the same. Any help much appreciated!

Hi Mat,
If your apps are already installed and you are just failing to update, kindly try to below mentioned steps.
Try to download and install updates manually from the below mentioned links.
All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Troubleshoot update issues | CS5, CS5.5, CS6
Thanks,
Atul Saini

Similar Messages

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud won't download apps

I downloaded the creative cloud app and launched it. It loads, but never shows any apps to download. It's just a white application box with no content. I went to my account through Adobe, clicked on Desktop and selected download for Photoshop from the applications that way. It reopens the creative cloud app but still just shows a white box with no content and never downloads anything. I checked my system requirements and they far exceed the requirements to run the most demanding applications. I can't figure this out. Any help would be much appreciated.
Gareth

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Creative cloud won't load apps

This started when I tried to import photos in cloud lightroom. When I click the import button I got the message something like.. server busy, retry / ignore and of course neither did anything. I re-started computer etc. So, then I uninstalled lightroom. Tried to use the creative cloud app to re download it and when I click on the apps tabe on cloud it just sits there. Then I tried to load InDesign and it gets to the splash screen and sits at "executing startup services. Not sure where to go from here... AND I don't know if it is related or not but a windows 8 auto update installed yesterday.
As far as I can tell other programs are working fine.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud won't recognise my updated payment details after 24 hours. DESPERATELY NEED HELP

I try to open Premiere although it closes and opens the application manager instead, insisting me to update payment details to reactivate my expired plan. SO i did this , and have now done it four times. Every time it charges $1 to my credit card, although after 24 hours from each time it still does not work. Can anyone help me?

You can try with below steps
If you still face same issue , you need to contact Adobe Support and confirm whether the subscription is active or not .
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked to Authenticate , enter your Mac Password.
Make sure to select "Replace" option when prompted.
Then launch Premiere pro cc and check.
Note: If the hosts file does not have Adobe entries , you can try below steps:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Once you had deleted opm.db file , launch Creative Cloud desktop application and sign in with valid email ID.
Then launch Premiere pro cc and check.

Looking to purchase creative cloud as a student. What will happen to the Creative Suite 6 Design Standard that i already have installed?

Hi, purchased 'Creative suite 6 Design Standard' with my macbook. Now looking to get After Effects but it is cheaper to buy the whole Creative Cloud in a bundle buying as a student than it is to buy After Effects on its own.
Will I encounter any problems with having two versions of illustrator, photoshop and indesign?
Thanks

Hi desousa403,
Yes you can use both CS6 and CC.
See - http://blogs.adobe.com/vikrant/2013/09/can-i-install-both-cs6-and-cc-apps-on-my-computer/
^Ani

ITunes says an app I already have installed on my iPod Touch is inompatible

I have an the newest iPod Touch 5th generation completely updated with the newest iOS 7. I am a huge fan of the Alice in Wonderland franchise, so I downloaded the Alice in Wonderland: A New Champion app, based on Tim Burton's Alice in Wonderland, directly on my iPod from the mobile app store, opened it, and played it for a little while. It worked just fine. But, after syncing my iPod, iTunes says my iPod is incompatible with the game and deleted it from my iPod, even though I ws able to download it, open it, and play it without any problems whatsoever. If anyone can tell me why iTunes is doing this and how I can fix it, I'd greatly appreciate it. Thank you.
P.S.
Forgive me for any unnecessary details and/or redudancies. I just wanted to try and make sure I didn't leave anything that might be important out. Thank you again.

You can't gift it, gifting can only be done from within the store, not from within your library.
Puchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

If I install Bootcamp will I lose apps I already have installed on my computer?

I've been using my mbkpro for over a year now, so if the process of trying to setup Bootcamp at this point means my drive gets wiped, it would take me forever to reinstall all my apps and files from scratch.
So my query is:
1. Can I install Bootcamp WITHOUT needing to reinstall 3rd party software and everything in my Home folder, and my OSX and iLife software?
2. If that is not possible, can the reinstalling be "softened" by "just" copying everything over from a bootable external hard drive back up?
3. If a bootable backup would work, will it also work for my 3rd party apps (eg: Adobe apps, camera software) not only photos and saved text files, or OSX?
4. And what is the best way for me to go about making a Bootable back up onto an external HD? I currently use Time Machine - would this work, or would I need something like Carbon Copy Cloner?
Leading from that 1 further thing:
If i were to install Windows, I need a min of Windows XP SP3 or higher for one of the things that i want to use it for (a game.) When I searched thro the discussions I found some threads that mentioned that you would need to install a copy of SP1 before even upgrading to SP2... is this true? I never use PC's and know very little about them or their OS...
Thanks in advance for any advice you can give!

Ro Hui wrote:
Thanks for replying, this sounds really useful.. I always thought when I partitioned a drive it erased anything I had on it already ( it's been a few years since I last did this so can't remember really ...)
Partitioning doesn't delete anything from the hard disk. It just uses free space of one partition to create a new partition.
Ro Hui wrote:
- when i partition my HD (internal) the process of partitoning will NOT wipe anything that's already there?
You don't lose anything. However, you must be careful during Windows installation, because you have to format "BOOTCAMP" volume (if you are going to install Vista or 7), and you have to install Windows on that partition. If you don't do it, you will lose your files.
Ro Hui wrote:
- and I should partition my external HD ( is the one i use for Time Tunnel back ups ok?) and make a bootable of my clone onto this before anything else?
You are right

Re: Creative Cloud won't start

Not working for me. even with restart. any suggestions

Hi Pattie-F,
It turned out that there was a fragmentary Uninstall of cc desktop that was being installed by startup routine ( .exe or .dll only?) that was not showing in task manager that was preventing me or fresh install from deleting old files. When I went through startup list and removed all adobe startup installs I was able to reboot and run "cc clean" and get it to completely remove cc desktop. Was late and went to bed at that point. Before I was getting message that cc clean was unable to remove all of cc desktop.
Bob
Sent from Yahoo Mail on Android
From:"Pattie-F" <[email protected]>
Date:Thu, Apr 23, 2015 at 11:05 AM
Subject:[Creative Cloud Download & Install] Re: Creative Cloud won't start
Creative Cloud won't start
created by Pattie-F in Creative Cloud Download & Install - View the full discussion
Hi Robert,
Did you succesfully download and install the creative cloud desktop and are having issues downloading apps, or are you stuck on the desktop part? Are you getting any specific error message? What steps have you taken so far and what do you see on the screeen?
Can you tell me if you are using a Mac or PC and what OS version are you running?
you can download the installer for Creative Cloud from here
Creative Cloud Help | Creative Cloud for desktop
For information on downloading and installing, see this link:
Creative Cloud Help | Download, install, update, or uninstall apps
Pattie
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7471311#7471311 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7471311#7471311
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Adobe Creative Cloud won't install

Hey guys,
I recently tried to install Adobe Creative Cloud but during the installation process it will suddenly quit on me. I tried it again, downloaded the installer again, rebooted my computer, but still can't get it to work. I do have other Adobe products on my computer that I can open but Creative cloud won't. Can anyone point me in the right direction?
Here is as much information that I can provide.
Again, nothing is popping out. The installation just stops.
I am using Mac OS X 10.7.5
I downloaded this off firefox, and yes I have tried downloading it from a different browser.
Not sure what firewall or anti-virus system I have.
This has not worked before
I have not made any changes to my hardware.
I hope this helps.

Hi adobe2368,
It would help us if you could share the following log files. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
Sarika

How do I fix Creative Cloud to show ALL my apps that I have installed ?

Here my specs : Windows 7 Pro 64 bit ● 10GB DDR3 RAM ● Intel Core i7 ● AMD Radeon HD 5700 Series
Here my story :
One day, little Creative Cloud said it had an update to be installed on itself. Possibly taking it from version 1.7 to 2.0 or something. I clicked on update. Creative Cloud started downloading and once it was done it said update complete. I clicked on finish or something. Once that happened, it disappeared completely. Gone from taskbar, Window closed and shortcut gone ! I looked into the Creative Cloud folder, in the Adobe folder and there were two folders : Adobe Creative Cloud and Adobe Creative Cloud_2.7.0.413. I then went into the Adobe Creative Cloud folder and double opened the application therein. It opened the Creative Cloud desktop app BUT showed it had an update just as before for itself. I AGAIN clicked on update, and then it said "Error 50" , unable to update. I searched around and somewhere on the forums it said I must download adobe cloud and reinstall it. I did that and ever since that dreadful day, little Creative Cloud desktop app doesn't want to show ALL my installed apps anymore. It simply shows only 2 !
This is what I have : Photoshop, Dreamweaver, Flash Professional, Media Encoder, Fireworks. What it only shows in Creative Cloud desktop app : Flash Professional, Dreamweaver.
What I tried doing :
1.) Re-installing the Adobe Creative Cloud desktop app.
2.) Changing the directory settings for APPS and pointing them to the actual location of the installed apps.
3.) Deleting or renaming the "opm.db" file.
4.) YES, I RESTARTED MY PC !!!
What I want to do :
1.) Receive a fix that will make ALL my installed apps show.
2.) Find out what the hell the difference is between the concept of having TWO versions of the same program installed BUT getting updates for BOTH like "Adobe Photoshop CC" and "Adobe Photoshop CC 2014". I installed the Adobe Photoshop CC this year almost 2 months ago for example. Then CC told me there is an app update and that got me Adobe Photoshop CC 2014. Now I have two versions of the above listed programs... Why doesn't CC just UPDATE the Adobe Photoshop CC, rename and list ONLY Adobe Photoshop CC 2014 in the end ?
What I do not want : RE-DOWNLOAD OR RE-INSTALL ALL MY INSTALLED APPS ! This not only will cost me a lot of internet bandwidth but also a considerable amount of time. There must be a simple fix as all files are in place ! I can launch all apps individually and they are working both the "" versions and the 2014 ones.
My question : How do I fix Creative Cloud to show ALL my apps that I have installed ?

Hi alextz11,
The email in the forum does not reflect any Creative Cloud order. Please follow the steps in
Locate the C:\Program Files (x86)\Common Files\Adobe\OOBE directory and rename it to OOBE_OLD
Download and reinstall the Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.
You can also consult : http://helpx.adobe.com/creative-cloud/help/install-apps.html
Hope it helps your issue.
Regards,
Rajshree

Download error in creative cloud, won't let me install updates.

download error in creative cloud, won't let me install updates.
Evert time I hit reload, It keeps saying download error.
I uninstalled the cloud, and Re installed it, and still have issues

Quading2390 make sure that you are browsing to the User/<UserName>/Library folder. You can see an example screen shot below.

In Adobe Creative Cloud, I go to Apps and I get the error message undefined and I cannot download anything, I am using windows 7 64 bit.

I am using Adobe Creative Cloud, I go into Apps and I get the error message undefined. I cannot download anything. I try to refresh application, nothing. I can even see what I downloaded previously. I am using windows 7, 64 bit.
This worked fine for me for until this morning.

I am on an hp experiencing a similar issue e.g., Creative cloud download error 'undefined'. On an hp. screengrab attached.

Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe.

Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?

Hi Jakegosselin,
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks

Hi, in the panel creative cloud, in the panel "APP" there is always "error download". how can I do to fix it? Thanks a lot, Sandro

Hi, in the panel creative cloud, in the panel "APP" there is always "error download". how can I do to fix it? Thanks a lot, Sandro

Sandro please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

My Creative Cloud won't recognise Apps I already have installed

Similar Messages

Maybe you are looking for