My Creative Jukebox Zen Extra is broken and needs to be fi

It has the infamous headphone jack problem and the scroll wheel does not work properly.
Now I cannot fix this problem myself. The only people who can are Creative Labs. My product is out of warranty. That means I have to pay them money to do so.
What I need to know is this: how much is it going to cost me to get it fixed, how long is it going to take and where do I send it to The address is in Dublin but I believe I need something called an RMA before I send it. How do I get this?
People on this site suggested I send an email to European Customer Support. The only link I could find was to the email service for products under warranty. I sent them an email and they didn't answer, presumably because my product is no longer under warranty.
So can someone please take the time to answer my questions. I would be very grateful as I do not want to continue going round in circles with this.

Richard,
When did you e-mail Customer Support, and which address did you use? Or did you use the form on the website?
Did you use the same e-mail address as the one in your profile? If you got an auto response back, then your e-mail will be in the queue and will get a reply. If you didn't get the auto response, double-check your spam filter in case the reply is there, otherwise it's possible your e-mail didn't arri've with us (you should always receive the auto-response).
CatMessage Edited by Catherina-CL on 04-26-2005 02:44 PM

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