My Creative Labs won't respond once turned

Today I turned on my Creative labs 20GB player and initially it played the track selections from the last time I used it. However, when I attempted to add a new album to the playlist I found that none of the buttons (including touchpad) responded. I was also unable to switch the player off. However, the player still automatically switches itself off after a certain time has passed and can be switched back on using the power button, but again I get no response when using any other buttons. The backlight still comes on when pressing a button, despite the functions not working. Can anyone please help, I'm having a crisis!

No. It just resets the "brain" of the player to cure any strange behaviour.
If this doesn't help and the player continues to be unresponsi've then it's faulty, and you need to return it where you bought it for a replacement, or contact Creative Support.

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The background
I bought a used PC from a PC-idiot (a PC-idiot being a PC user who chucks out floppy-disk and CD-ROM software integral to the PC ? I will hazard a guess that there are a lot of these types out there!), and what's worse, the idiot had "ripped out" much of the installed software rather than uninstalling it properly, with the result that the PC ran very unstably, requiring a lengthy start-up procedure in order to compensate for the ripped-out files (start-up often crashed and had to be restarted). In the end I had to run fdisk and rebuild the software system. I took the trouble to save the installed Creative program under Program Files, not that this could be inserted into C:\Program Files of course, but in order to know what I should see when I eventually found the proper software and got it installed. But finding the proper software has proven to be a hard nut to crack, which is why I bring the problem up here...
My PC has two Creative Labs cards, a SoundBlaster PCI28 card (CT4700) and a PC-DVD Encore Dxr-3 card (CT7240). I found software for both (the latter only with the help of Creative Labs' technical staff) on Creative Labs' download site, but the driver application that eventually got my PCI28 card to work (some wouldn't even do that much) has snags to it, with the result that my sound card doesn't work properly. The problem is that the CL software download was only an update, and was also devoid of waveset files. The MIDI wavesets cannot load, so this parameter is missing from the installed sound mixer (this problem is well-known and is in fact listed in CL's Knowledgebase under the title "Error ? Can not load MIDI Wavesets, MIDI Playback has been disabled").
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In the hope that somebody out there (CL staff are more than welcome to participate!) might recognize the animal in question and can therefore point me to a relevant download, I list here the Creative folder that was installed under C:\Program Files on my harddisk before I formattted it (I will try to list the contents of this folder so that it reflects the actual hierarchy ? for example, all folders listed under a plus sign are subfolders to the main folder (or subfolder) in question):
CREATIVE
+ CTsnd
Bitmap (contains a .bmp and a .txt file)
DOSdri've (contains a lot of exe files, most beginning with "ap": apconfig, apinit, -legacy,
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Help (full of ? what else? - help files)
Media (full of MS Media Player files ending in ".mid")
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Yours,
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Too much bass? I always end up turning mine up.
But anyway, to do this you'll want to do a little equalisation. Make sure you've got the full application suite for Vista (ie: not just the audio console on Creative's site):
http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&message.id=0493
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[img"]http://img243.imageshack.us/img243/2720/equalizer2gk.png">
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Although there're endless possibilities with equalisation (EQ), the best rule of thumb for general use is to make sure the centre is at 0dB, and then adjust gradually outwards from there.

My Creative Labs won't respond once turned

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