My creative vision doesn't answe

PLEASE, I need help :'/ y creative zen vision m doesn't answer. I have not had any problems with it until now. I t wont start up. It's just dead. Don't know what to do, have tried to press on "reset" but nothing happens. Please, help me!!

Hi Gonzalogeradin,
Creative cloud do not need a serial number. It will be using your Adobe ID on which you have purchased the creative cloud membership. So you need to login with your Adobe ID and password to activate the cloud membership.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so I am giving you some steps for Windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CS6
   On Windows XP navigate to following location:
   \windows\system32\drivers\etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CS6
   Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4.  try again launching any product from CS6
Let me know if it helps.
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
Thanks,
Eshant Jindal

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