My Creative Zen Froze and I Can't Res

After recharging my creative zen, i turned it back on and it just froze with the last song played. I can't hear the song playing, it says that it's playing. None of the buttons work. When i try to use the touch pad, I can hear the scrolling noise but nothing's happening.
I tried to go into the rescue mode from that tutorial but it didn't work. Nothing would show it and I tried many times too.
Please help me, I just bought this awhile ago.

-RN-
You should be able to enter the Rescue mode. Ensure that the Play button is press and hold down. Do not release the Play button until told so. Press the Reset button using a pin/small object. Release the Reset button only. The player should be able to boot in Rescue mode and only now do you release the Play button. If you have enter the mode, choose Cleanup option first and see if it hel
ps.
Jason

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