My Creative Zen has WSOD...Pls help

Hi,
I purchased my Creative Zen some 6 months back while I was in US.
Right now my player has shown WSOD (White Screen of Death) error and its unusable.
Can anyone (or anyone from creative) please tell me how to contact the
Creative Service Center in India, as I am currently located in Bangalore, India.
Thanks in Advance,
Manoj.

Hi cooldude230,
Welcome onboard!
Have you tried resetting the player and see if that helps? If not, it could be a hardware problem already. Please refer to the link I posted above to contact support.

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    Creative terminology:
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    From the link:
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    Regarding lithium-ion shelf life, one of our engineers recently met with a battery-house representati've. It has come to their attention that repeated charging and re-charging of a less than fully discharged Li-ion cell affects the battery "gas gauge" included with many devices. Over a number of cycles there is a resultant loss in accuracy. Frequently, the indicated remaining charge has little relationship to the actual amount of life left in the cell! Fortunately, according to the battery expert, the gauge will reset itself if the battery is allowed to completely discharge from time-to-time.
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    Also, this link:
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    3. Auto/Vehicle 2 VDC charger (Creative) or other compatible vehicle 2 VDC to USB charger.
    4. EARHUGGER IPOD POWER POD - MP3-8370 (White compact module)
    http://www.earhugger.com/powerPod.html
    http://www.amazon.com/Earhugger-MP3-.../dp/B000QTTKSS
    This compact module will solve all the following travel modes and conditions:
    . Camping, hiking or outdoor travel - no PC or noAC or maybe no auto/car.
    2. Airplane travel - no PC or no AC or no auto/car.
    3. Train/subway travel - no PC or no auto/car
    4. Car travel - no PC or no AC
    5. Foot travel - no PC or no AC or no auto/car
    It uses 4 ways to charge the Zen:
    . Retractable mini-standard USB cord for PC charging. <--- does not communicate with PC! - only for charging
    2. Retractable mini USB cord for auto/vehicle charging (Fused)
    3. Retractable mini USB cord for wall 0-20 VAC 50/60Hz charging. (non-international use plug style)
    4. 9 VDC battery terminal for using standard alkaline 9 VDC or high ma Lithium 9 VDC to charge the Zen via
    mini USB cable. Note:You might need several alkaline batteries to charge the internal 550 ma hr Zen battery!
    Great for remote destinations.
    5. Rechargeable portable battery packs.
    Black & Decker has several "Power To Go"models CPI0B-C & CPI20XB (not for international use because of 20 AC 60Hz only charging wall wart)
    Note: There are other brands that also do this method of charging.
    http://www.blackanddecker.com/Produc...Path=4033.4040
    You charge this portable NiMH battery pack from the AC wall outlet so you can carry with you on trips to charge the Zen.
    6. Mobile phone chargers. Some have a mini-USB plug for charging the phone but it could be used to charge the Zen BUT BEWARE IT COULD RUIN THE ZEN IF IT IS NOT COMPATIBLE! The output should have a voltage of 5 VDC +- 5% (4.75-5.25 VDC) ON THE PROPER MINI-USB PINS and a charging current at least 200 ma to 2400 ma. See this forum for the recommend phone phone chargers to use with the Zen.
    Note: You are charging an internal Lithium-ion polymer 550 mahr battery in the Zen so the lower the charging current the longer it takes to charge.
    Note: You will find that charging the Zen from the wall charger is much faster than the "current limited" charging on the standard PC USB port.
    Note: For diagnostic purposes and emergency charging of the Zen it is wise to have an external (non-PC) charging device for your Zen.
    Note: Only the battery charging symbol shows up on the Zen when using an external charger.
    Scratches
    All plastic screens will scratch, doesn't matter which type you have.
    For minor scratches you could use the Novus three part cleaner, polish and scratch remover system. Do not use the #3 coarse abrasi've in this system! Be extremely careful in using this product !!!! Please check the web.
    OR
    Low abrasi've toothpase <--- some say this works
    OR
    CD scratch remover/repair kit <---- have not tried this.
    The Zen (Flash) MP3 glass LCD screen is covered by the overlay plastic you see on the front. Worst case, you can have only the outer shell repaired and replaced by Creative.
    To prevent scratches in the first place:
    Use the Zen cloth bag which comes with the unit (sometimes ) to prevent scratches.
    OR
    Buy the Zen clear plastic case (Clear Case #70AB2600002). Sold by Creative.< I use this>
    OR
    Buy an clear plastic overlay. (Screen protector #70AB2600003) which goes over the LCD protector screen for protection. Sold by Creative.
    OR
    Also, you can cut up a "generic" PDA screen protector to fit the Zen.
    OR
    Obtain a "digital camera lcd screen protector" from a camera store or internet
    OR
    "Invisible shield" -The best protection money can buy
    http://www.zagg.com/invisibleshield/...ns-shields.php
    How to destroy your Zen - WHAT NOT TO DO
    . Leave it in the auto/car/vehicle - the vehicle inside heats up 20-35 F higher than the outside temperature.
    2. Leave it outside in freezing temperature 0C 32F. The LCD will freeze/discolor/absorb water.
    Note: It is remotely possible it could recover when warm-up at room temperature.
    Note: Just keep the Zen near your body heat when outside in freezing temperatures.
    3. Dropping it might cause the LCD screen to crack or loosen up the internal connections to the electronics or short out the internal electronics.
    Note: Use a protecti've case to cushion the blow from dropping the Zen.
    4. Dropping or submerging or getting the Zen wet in water might short out the electronics and battery.
    You could prevent destruction by immediately shaking the Zen vigorously in open air to dry it out.
    5. Sitting on it could flex the electronics and short or open circuits which would cause a defecti've/faulty Zen.
    <A bit of humor ... There is No Santa Claus, Easter Bunny or Tooth fairy and Creative does NOT give away money. If you destroy or damage your Zen you will pay not Creative>
    How can you tell if your Zen is defecti've/faulty
    . A "white screen" or a "totally blank black screen" shows up on the Zen LCD.
    2. You cannot force the Zen into the special "Recovery Mode" menu screen.
    3. The Zen refuses to "take a charge"(To charge up the internal Lithium-Ion Polymer battery)
    4. The Zen LCD is cracked or distorted due to dropping or handling abuse.
    5. The Zen clock does not keep accurate time (within 2 mins max per month)
    Contact Creative if any of the above faults occur - the Zen is bad and nothing you can do will fix it!
    WSOD "White Screen of Death"
    The "White Screen of Death" is really caused by a hardware problem. You see, the internal Freescale/SigmaTel STMP3700 MP3 processor has to write to the LCD. If this operation is prevented by internal electronic opens or shorts, bad STMP3700, locked-up firmware, bad LCD or any other electronic component failure then the CPU might/will halt and refuse to write to the LCD which will be reflected in a "white screen of death" I cannot cover all the causes of the "white screen of death" but rest assured Creative should pick these problems up in their quality control manufacturing process with a 99% success rate. Problems do show up after the manufacturing process but Creative has warranty protection for this other % fault rate. (Which is normal in electronics manufacturing)
    Media Content
    Listening to the built-in music on the Zen is OK but after a while your question now becomes "What else can I do with my Zen "
    Note: The "How to" instructions for adding Media content can be found in the Zen documentation.
    Terminology:
    Album: Collection of tracks or songs under one "album" title.
    Artist: Track or song artist
    DRM: Digital rights management - copy protection scheme - Zen cannot use music with this music protection scheme. (itunes) (But "itunes plus" will work)
    Genres: Type or kind of music
    <The following genres are defined in ID3v>
    Blues,Classic Rock,Country,Dance,Disco,Funk,Grunge,Hip-Hop,Jazz,Metal,New Age,Oldies,Other,Pop,
    R&B,Rap,Reggae,Rock,Techno,Industrial,Alternati've ,Ska,Death Metal,Pranks,Soundtrack,Euro-Techno,
    Ambient,Trip-Hop,Vocal,Jazz+Funk,Fusion,Trance,Classical,Instru mental,Acid,House,Game,Sound Clip,
    Gospel,Noise,AlternRock,Bass,Soul,Punk,Space,Medit ati've,Instrumental Pop,Instrumental Rock,
    Ethnic,Gothic,Darkwave,Techno-Industrial,Electronic,Pop-Folk,Eurodance,Dream,Southern Rock,
    Comedy,Cult,Gangsta,Top 40,Christian Rap,Pop/Funk,Jungle,Nati've American,Cabaret,New Wave,
    Psychadelic,Rave,Showtunes,Trailer,Lo-Fi,Tribal,Acid Punk,Acid Jazz,Polka,Retro,Musical,Rock & Roll,
    Hard Rock
    <The following genres are Winamp extensions>
    Folk,Folk-Rock,National Folk,Swing,Fast Fusion,Bebob,Latin,Revival,Celtic,Bluegrass,Avantg arde,
    Gothic Rock,Progressi've Rock,Psychedelic Rock,Symphonic Rock,Slow Rock,Big Band,Chorus,
    Easy Listening,Acoustic,Humour,Speech,Chanson,Opera,Cha mber Music,Sonata,Symphony,
    Booty Bass,Primus,Porn Groove,Satire,Slow Jam,Club,Tango,Samba,Folklore,Ballad,Power Ballad,
    Rhythmic Soul,Freestyle,Duet,Punk Rock,Drum Solo,A capella,Euro-House,Dance Hall
    <A bit of humor: I think the above Genres lists are missing two - "elevator music" & Crying and Whining e.g. Country Western>
    ID3 Tags: Internal file information associated with an Mp3 or wav audio file. This format contains
    Track number, Album name/title, Genre, Artist and Song Title which can be sorted and indexed by
    the Zen device.
    IPTV: Is a system where a digital television service is deli'vered using Internet Protocol over a network infrastructure, which may include deli'very by a broadband connection. http://zencast.com/
    JPEG: Is a commonly used method of compression for photographic images.
    This is the only photo format used by the Zen.
    MP3 and WMA music tracks: Music format used by the Zen.
    Note: Having the wrong bit rates will drain the Zen battery faster. (See above)
    MP3: Is a digital audio encoding format using a form of lossy data compression.
    Non-protected AAC: Files are regular AAC files without any DRM: they can be converted to other formats (like MP3) and can be played on an unlimited amount of devices and burned an unlimitd amount of times. They have no restrictions.
    Podcast: Is a series of digital-media files which are distributed over the Internet using syndication feeds for playback on portable media players and computers. http://zencast.com/
    Protected AAC: Files are AAC audio files that contain DRM (Digital Rights Management), most often music purchased from the iTunes store. The Creative Zen cannot use these files.
    Note: "Itunes Plus Store" have songs without DRM which the Zen can use.
    Ripping CDs: Copying tracks from an audio CD on a PC and downloading tracks to the Zen.
    Note: Use the Creative Zen Media Explorer for ripping audio CD is one method.
    Song Title: Name of song or track
    Track Number: Numerical number of track of CD album.
    Track: General name for song or song title.
    Unprotected AAC format: Music format used by the Zen
    WMA:Is an audio data compression technology developed by Microsoft. The name can be used to refer to its audio file format or its audio codecs.
    WAV: (or WAVE), short for Waveform audio format, is a Microsoft and IBM audio file format standard for storing an audio bitstream on PCs.
    Note: The Zen's built-in microphone produces this audio file format.
    Zen Audio Format:MP3, WMA, WAV, non-protected AAC (.m4a), Audible (2, 3, 4)
    Zen Media Content: Video, Music, Audio, Photos/Images transferred/dowloaded into the Zen
    Zen Photo Format:JPEG
    Note: You can copy/drag/paste JPEG photos from your PC to your Zen for viewing.
    Note: You can import photos & view photos from the SD card.
    Zencast Organizer: Seamlessly integrates ZENcast media files with Creative portable media players and/or your computer
    Zen Video Format:MJPEG, WMV9 and (with transcoding - MPED4-SP, DivX 4/5 and XviD)
    Warning - In some countries (including the US) its illegal to do:
    Copying audio DVD & DVDs
    Defeating DRM MP3 Music (Digital Rights Management)
    Intercepting/copying (non purchased) music.
    Downloading music/songs from an illegal or "free" rouge website.
    General Media Content links:
    http://pro-music.org/Content/GetMusi...lineStores.php
    Note: Check to see if your music files/tracks contains ID3 tags.
    Note: ZEN also supports iTunes Plus tracks from the iTunes store,
    Note: The following media content is only a small fraction of means and ways
    of collecting/dowloading media content to the Zen.
    Media Content from Creative Website(s)
    Note: The Media Content can be found under "Fill your Zen" on the bottom of the Creative Zen product page.
    http://zencast.com/
    ZENcast is the ultimate source for free IPTV channels, video blogs and podcasts on the Internet. It provides quick and easy access to a wide range of interesting and entertaining video and audio content online.
    http://www.audible.com/adbl/site/cre...seBVCookie=Yes
    Audible.com - Audible.comis the Internet s leading audio provider of bestselling audio books, comedy programs and today s most relevant magazines and newspapers
    http://creative.vongo.com/
    VONGO is the video download service that gives you instant access to over 2500 hit movie and video selections from Starz .
    Watch movies whenever, wherever on your ZEN. A great entertainment venue for watching movies while on the road or on the go.
    http://www.napster.com/creative/
    Transfer unlimited music to your ZEN without paying per song.
    With Napster To Go you can:
    Choose from over 5 million songs, plus new releases every week
    Play music instantly from any internet-connected computer
    Find old favorites and discover new music by exploring playlists, radio, Billboard charts and more
    Create a library of your favorite music and build custom playlists.
    http://www.emusic.com/ZEN
    Choose from over ,500,000 songs
    Burn unlimited CDs
    Compatible with every MP3 player
    No confusing restrictions-Own your music!
    http://www.lala.com/frontend/action/...=user:2672@223
    Why pay 99per song when you can get the whole album for $At lala.com, you can trade your used CDs for new music.
    .8 million titles available for trade. CD quality guaranteed.
    Every CD you receive is yours to keep - no restrictions.
    Pay only $ per CD received. No monthly fees or commitments. Sign up is FREE.
    http://www.amazon.com/b/ &node=62663
    Buy or Rent Movies Online
    Watch DVD-quality video downloads on your PC or ZEN
    Conveniently download from your PC at work to your PC at home
    Discover thousands of TV shows & movies available for download
    I started this thread in April 08 to help other new Creative Zen MP3 (Flash) users. If there are common threads that are posted from new users then I try to make a section to inform other new users in solving their similar problems. I cannot believe that this thread was viewed over 0,000 times! Thank you for your "viewing" support.
    Please note: This thread is constantly changing so check back for any new helpful hints, problem solving, troubleshooting and practical solutions for the Creative Zen.
    "The Creative ZenR O C K S"
    Zenandy
    Message Edited by Zenandy on 08--2008 08:26 AM

    Hi,
    I'm from germany so no 'best buy' but I think I will lock around sleeve/bag for a different product with same measures. Any tip?
    The clear plastic case is not what I want. I would like to use the player without such protections. I just want a sleeve to protect the player while its in my jacket/pants.
    Btw, i have bought this version: Creative Zen (maybe european version?). I also doesn't seem to have your mentioned sleeve. I also couldn't find it on the website.
    Anyway, thank you,
    Chris

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