My Creative Zen Xtra no longer recognised by desktop

I'd plugged in the USB cable to my Zen Xtra before plugging it into the PC. I heard a crackling noise after which the PC would not recognised the Zen. Got a message about unknown USB device.
Plugged a thumbdri've in after that, and got the same message so I thought the USB ports were ruined or something. But after a while, the thumbdri've is ok, but PC still would not recognise my Zen.
The Zen also freezes when the USB cable is plugged in. I had to do a soft reset by poking a straightened paper clip into the reset hole.
What do I do now?

Chet wrote:
I'd plugged in the USB cable to my Zen Xtra before plugging it into the PC. I heard a crackling noise after which the PC would not recognised the Zen. Got a message about unknown USB device.
Plugged a thumbdri've in after that, and got the same message so I thought the USB ports were ruined or something. But after a while, the thumbdri've is ok, but PC still would not recognise my Zen.
The Zen also freezes when the USB cable is plugged in. I had to do a soft reset by poking a straightened paper clip into the reset hole.
What do I do now?
Does the Zen Xtra work fine when NOT connected to the PC?
Also, if you have another USB cable, you might want to try it.

Similar Messages

Creative Zen Xtra No Longer Visi

Hello,
I have had my Zen Xtra 40 gb for about 3 years now and I loved it. The problem is now, windows will no longer even recognize the device is connected, nor will the player recognize that it is connected via USB. The problem occured when I was cleaninng out the hard dri've to make room for new songs. I left the player alone and when I returned, I saw that the player had been disconnected from the computer, but the cord was still attached on both ends. I restarted my computer, restarted and rebooted my player, used different USB cables and plugs with no luck. I even thought it was my computer and tried another USB device, but it worked with no problem.
I have looked through the forums and tried everything I saw about making my player "MTP" but I cannot update the firmware because it will not recognize the connection. I have reinstalled Mediasource as well as the new drivers to see if that helped to no avail. The player is not listed in the device manager, nor do I think it ever was, but I could be mistaken, I just don't remember.
I just really want this to work again. This would be the third problem in 3 years. Creative was very nice about getting my problems fixed before, but now that my warranty is up, I am out of options. If I would have known I would have had these problems, I would have bought the extended warranty, I just didn't expect this.
Thank you very much in advance.

Chet wrote:
I'd plugged in the USB cable to my Zen Xtra before plugging it into the PC. I heard a crackling noise after which the PC would not recognised the Zen. Got a message about unknown USB device.
Plugged a thumbdri've in after that, and got the same message so I thought the USB ports were ruined or something. But after a while, the thumbdri've is ok, but PC still would not recognise my Zen.
The Zen also freezes when the USB cable is plugged in. I had to do a soft reset by poking a straightened paper clip into the reset hole.
What do I do now?
Does the Zen Xtra work fine when NOT connected to the PC?
Also, if you have another USB cable, you might want to try it.

Zen Xtra no longer recognised by sys

Player: Zen Xtra (30GB)
firmware version: .20.08
I installed the software for my zen from the cd, then I upgraded my software from the CD versions to the following versions, and my player is no longer recognised.
These are the files I installed:
Media Source - CMS_PCAPP_LB_3_30_2.exe
Jukebox driver - JB3MV2_PCWDRV_US__30_03.EXE
Zen Plugin - CMS_PJB3_PCApp_LB_2_00_9.exe
I've connected the same player to other computers and have no problems, and my USB ports all work fine with my USB keyboard and mouse.
The only thing I can think of is that i've run windows update (this is a new PC), and might that have installed some conflicting files/drivers?
Any ideas?

Chet wrote:
I'd plugged in the USB cable to my Zen Xtra before plugging it into the PC. I heard a crackling noise after which the PC would not recognised the Zen. Got a message about unknown USB device.
Plugged a thumbdri've in after that, and got the same message so I thought the USB ports were ruined or something. But after a while, the thumbdri've is ok, but PC still would not recognise my Zen.
The Zen also freezes when the USB cable is plugged in. I had to do a soft reset by poking a straightened paper clip into the reset hole.
What do I do now?
Does the Zen Xtra work fine when NOT connected to the PC?
Also, if you have another USB cable, you might want to try it.

Creative Zen Xtra USB Driv

I need USB drivers for this player. Can somebody help me?

He is probably having the same problem I am.
All the drivers for the are installed before the player is connected. The Zen Xtra is connected afterwards.
The player connects with Windows XP, is recognized as the Creative Zen Xtra, but when after telling the system to install the drivers, it wants to connect with Windows Update to continue. After the attempt, it says that the drivers for the device were not found.
Looking in the Device Manager reveals that the Zen Xtra has a Code error - The Device is not Configured Properly. All the driver details are Not Available/Unknown.
I have attempted to install this player on 2 different systems with the same result. The Zen Xtra plays and otherwise functions normally. My Firmware Version is 2.0.03. One computer is an AMD64 with Windows XP SP2, the other is an AMD Sempron with Windows XP SPa.
I hope this hel
ps.

Question about Creative Zen Xtra (60 G

Hey guys, I am seriously considering buying a Creative Zen Xtra, but I had one question: Does the Xtra play Mp3 VBR's? I have a lot of these, and I want to make sure they are compatible. Thanks, cya.

Yes, all Creative's players play VBR files.

Creative Zen Xtra

I have a Creative Zen Xtra. It has been working perfectly, suddenly today the computer is showing it'snot connected. I have Windows XP service pack 2, Windows Media Player . On the rescue mode,I ran clean up, it's still not showing connected. I tried to re load the firmware. I ran reload OS, thendouble clicked on the Plays for Sure firmware on my hard dri've. The firmware did not install, it's stillshowoing it's not connected, I just have the rescue mode showing now with clean up, format. reload OS, and reboot. Any help would be appreciated. Thank you. Bridget Ferrazzano?

im having the same problem. i recently moved to uni, and got a new laptop. But i download the things in the order the next person gives and i still dont have anything and i really need new music on my zen

Creative Zen Xtra stopped loading music with 5.7g space left? H

Ive been using my 30g Creative zen xtra for close to two years loading ripped cds using mediasource. I have .20.8 firmware and have had no problem.Last night with zen showing 5.7 gis of space left I tried to load a few ripped cds as usual using mediasource and usb. The action went the same as usual with mediasorce telling me songs were being tranfered but when completed they were not in player. I tried it a few tims with different usb ports and cords but still songs not in player. The only thing Ive done different is last week I used player interface to delete one cd and it went fine.
My biggest fear is having to reload close to ten thousand songs back into my Zen Xtra if i loose them trying to get transferring to work again. If I use the scandisc feature would that cause my library to need to be reloaded?Perhaps i should just leave well enough alone and just use the zen as a player of all my music and not try to fix it. I know there is 5.7 gigs of space left,I have been encoding my songs at 96 bites so space should not be an issue.Any help would be greatly appreciated. thanks [email protected]

mattg3 wrote:
Would clean up from recovery mode help solve this problem without loosing my music content?
Hard to say whether it will help but you can try. Cleanup shouldn't delete any of the content unless the player has gone completely haywire.
Jason

Any alternate sites that sell good Creative Zen Xtra case

Besides the included Travel Case, I'm wondering if there are any other cases made for the Creative Zen Xtra mp3 players. Thanks!

Yep the Vaja cases are awesome, with an awesome price tag
I would love to get one for my Rio Karma though (when the mortgage comes through )

HILFE......Creative Zen Xtra Firmware Prob

Hallo, leider kann ich nicht englisch, aber meine Hoffnung ist, dass hier jemand deutsch versteht und ich hier Hilfe bekomme. Ich habe mir einen MP3 Player gekauft. Und zwar einen
Creative Zen Xtra 30 GB.
Da ich dachte, dass der Player mit neuer Firmware noch besser funktionieren w rde, habe ich versucht die Firmware 2.0.3.0 zu installieren.
Aber w hrend dem Installieren gab es einen Stromausfall und jetzt geht gar nichts mehr. Jetzt meldet der Player immer: Firmware Problem.
Wenn ich auf Arbeitsplatz gehe, ist der Player aufgef hrt. Aber wenn ich die neue Firmware laden will, erscheint immer: Player nicht angeschlossen.
Ich habe es mit Media Player 9 und 0 und probiert, mit dem gleichen Resultat.
Auf dem Arbeitsplatz erscheint der Player als Nomad Jukebox Zen Xtra. Wenn ich ihn dann durch Doppelklick ffne, erscheint Storage Media und darunter steht 20.0 MB frei von 20.0 MB.
Ich bin eine Hausfrau und habe nicht besonders viel Ahnung von all diesen Dingen. Ich m chte nur, dass mein Player wieder funktioniert und ich meine Musik und meine H rb cher wieder h ren kann.
Bitte, bitte, kann mir jemand helfen
F r eure Hilfe jetzt schon ein grosses DANKE.
Gruss Annemarie
Message Edited by Annemarie on -2-200702:49 PM

German to english translation using babel fish translation
Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
unfortunately I know hello not English, but my hope is that someone understands here German and I get assistance here. I bought a MP3 Player. A Creative Zen Xtra 30 GB. Since I thought that the Player with new firmware would work still better, had I tries the firmware 2.0.3.0 to install. But during installing there was a power failure and goes now nothing at all more. Now the Player always announces: Firmware problem. If I go on job, the Player is specified. But if I the new firmware to load wants, always appears: Player not attached. I tried it with Media Player 9 and 0 and , with the same result. On the job the Player appears as Nomad Jukebox Zen Xtra. If I it then through doubleclick open, STORAGE appears Media and among them 20,0 MT stand freely from 20.0 MT. I am a housewife and have not particularly much notion of all these things. I would like only the fact that my Player again functioned and I mean music and again can hear my hearing books. Please, please, someone can help me For your assistance now already a large THANKS.
the firmware update only works using Windows XP.
Go to the control panel, then add remove programmes
remove windows media player , then re-start your computer
remove windows media player runtim and re-start your computper
remove all creative software from your computer, and re start your computer
Translation bersetzung
die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
downloaden Sie die playsforsure Software von der creative Web site, und bringen Sie es an
versuchen Sie das Mikroprogrammaufstellungupdate noch einmal
Aufmerksamkeit! Sobald Sie das Mikroprogrammaufstellungupdate (2.0.3) beginnen, das alles aus Ihrem Spieler gel scht wird, wenn Sie havent eine Kopie auf Ihrem Computer erhielten, sollten Sie versuchen und fr here Mikroprogrammaufstellungversion, die mit beginnt. wenn dieses doesnt owkr dann Sie verwenden mu , verbessern die 2.0.3.0 Mikroprogrammaufstellung als oben.
Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

Creative Zen Xtra 30gb

Hi,
I'm wondering if any techie guys can help me out here. I bought a 30gb Creative Zen Xtra about 4 years ago. I used to regualy syncronize it with my pc at home. Then one day my hard disk on my PC decided to give up the ghost and died. I carried on using my mp3 player as it was for a while without actually resetting the connection up with my PC. Then one day went about sorting it out but whilst i was in the process, which I would start and often come back to whilst trying to get all the correct drivers etc, it was plugged in via USB and must have fallen off my computer desk and unfortunatly ripped the USB connection component from the mp3 players board. As it was quite an old player anyway I thought i'd have a go at repairing it myself, rather than spend money on what is esentially a bulky 4 year old mp3 player, but I have since given up trying to repair it. Although now I would like to try and transfer the mp3's, which are on the fujitsu 2 /2 inch IDE, dri've to my PC. I have tried using an IDE to USB converter to try and connect it as an additional dri've on my PC which it detects but won't bring it up as an additional dri've (i assume because it's not NTFS or FAT32 formatted). I have also tried using Linux based Fedora to try and mount the dri've, also without any luck (although i'm not overly familiar with using fedora). Does anyone have any ideas as to how I can get the information off my dri've, as I would like to buy a new Creative mp3 player and just transfer all these mp3's from my computer rather than have to re-record the hundreds of cd's I had uploaded over time to my Zen Xtra. Also if I have posted this in the wrong section please let me know and I will move the post. Cheers, Gary.Message Edited by hirsty on 09-27-200704:42 PM

I don't know but I certainly hope so!!! It really sucks that my Zen Xtra was bought 2 months too soon and doesn't work with Napster to go!!! I am reallllly hoping that Creative and Napster will work together so that all the creative models will work with Napster to Go!

Fixing the creative zen xtra - creative firmware won't bring me dow

Hi all,
Recently my zen xtra crashed as a result of Creative's shoddy firmware! Anyway, I'm out of warrenty, creative want to try charge me about 20 quid and I ain't having that (read my other posts you'll hear the whole story)
Well now I've decided I'm gonna try fix things myself. I've ripped my player apart to reveal the 2.5" harddri've. I've got hold of a caddie to hold this in and connected to the computer. Dri've is not recognised (as i suspected, the firmware has corrupted toc and whathaveyou). So I'm formatting the dri've now, seems to be going ok (i'm thinking if I can't get the player working again at least I can make a 40gb external mini hard dri've)
Anyway, what I need now is to compare this hard dri've to another zen xtra one thats working and well. If anyone has (for some bizarre reason) backed up their zen dri've in this way cause you let me know. I need to know the file structure that it uses (as the software hides the real structure) and also the firmware (a working copy please!) that is as how it is installed rather than by using the installation software for the more conventional way :smileytongue:
Any help with that is appreciated, and those of you who are like me and have a ?200 paperweight should consider making it an external dri've like this also. (cheap caddies on ebay for those who want to know!)
hope this helps
phil

if i get a friend's zen xtra dri've and put it in mine, would you reckon it would work or am i likely to bugger up that too?
if the firmware is part in hardware then i doubt there's a lot i can do, but my intention was to copy my friend's dri've to mine then put it in and see if it works...
any ideas?

Creative Zen Touch no longer docking; problem has appeared out of the bl

For the last couple of years, I've used my Creative Zen Touch without any issues. I managed to upgrade to the MTP firmware with no troubles whatsoever. When I tried to plug it in a few days ago and add a number of songs, the computer no longer recognised the player. The USB ports seem fine, and when I plug it in the player boots. It doesn't come up with the "docked" screen on the player, however, and in Windows a "trying to add new hardware wizard" window pops up that never used to pop up before. Whatever I try to do, it never works. I'm using Windows XP SP2 and like I said, I never used to have any issues before until this popped out completely unexpected. It just won't realise that the Zen Touch is a MTP player for some reason!

The people on the forum who would respond are customers, like you, being rude to them probably won't encourage them to help.
These two pages contain some useful tips, have you checked these yet?
http://us.creative.com/support/kb/ar...p?l=2&sid=0053
http://us.creative.com/support/kb/ar...p?l=2&sid=9287
Cat

Creative Zen Xtra!!!!!!GRRRR

I am in need of desperate help. I was listening to my Zen Xtra and decided to take the battery out while iot was playing (because it was taking longer than usual to load the songs and that was my initial reaction). So now whenever I start it up it says Creative, then EAX, but stays on EAX and takes a long time to load, and when it does, it is in emergency mode or whatever its called. Does anybody know how to fix this? I would be so grateful!!

Tried a disk cleanup as well?
If you've tried this, a format, and reloading the firmware, and it still doesn't work then the player is faulty.

Creative zen xtra vs sony ericsson mp3 functional

I have both the sony ericsson w800i mobile (cellphone) and zen xtra 30 gb mp3 player. In my experience the sony software is far superior to that of creative in terms of reliability and functionality.
From the time I bought my zen xtra I have been totally frustrated by it - I have only been able to load a few tracks at a time from my pc before I get the familiar error message and 20 second timer. The xtra is not recognised sometimes, other times it starts when connected to the pc. I have tried this with several usb leads on 3 separate computers, all with more than adequate system resources to cope with the simple task of transfering mp3 tracks down a usb2 lead to the zen xtra. I have tried every tip, workround, on the support site. Nothing I have done has made any difference. I have reset the player, rebooted my computer, updated latest firmware, updated windows media player 0, followed the guidance to ensure that the usb settings in the registry are correct.
NOTHING WORKS!!!! THIS PRODUCT IS RUBBISH!!!!
By contrast, my Sony w800i phone has a very easy to use mp3 player, with a software interface called disc2phone which is a complete joy to use. Just 3 simple boxes, a couple of add or remove buttons and it is simplicity itself!!!
Clearly the phone has only a small memory, but due to the problems with the creative software, the phone has more music on it than the xtra!!!
Come on creative....Sort this problem out before I finally head for the nearest ipod store.

Hi,
Make sure you have the Playsforsure firmware on the Zen Xtra player.
This article may also help.

Creative Zen Xtra Firmware Upgrade Problems v1

While trying to upgrade the firmware on my Creative Nomad Jukebox Zen Xtra, there was a problem with the upgrade. I'm now stuck in rescue mode v.3. When I plug the MP3 player into the computer, Windows will recognize it and asks me what to do. I exit that window and try to run the firmware update again. The firmware program tells me "Your player is not connected, please connect your player."? there are 2 options "Upgrade" and "close". Upgrade is greyed out, but close is clickable. I've tried
1. clean up,
2. format all,
3. reload OS and
4. Reboot.
None of those options seems to do me any good. I've uninstalled all the Creative software from my computer, but still no luck. Please help me. I'm doing my best to avoid having to go buy an iPod, but if I can't get my Creative Mp3 player to work, I guess I will have to. I have spent a lot of money between cables, the docking station and the leather case. I'd hate for all this to be wasted, so please help me.
I've tried to "reload the OS" and then clicked on the language the moment the Player told me to start the update. Someone please shed some light on this for me. I've tried email Customer Support. I've searched Google. I've put my best skills on it and of course I've scoured this website to no prevail. Someone help me out.

READ ALL BEFORE PROCEEDING You do need to install the driver. http://support.creative.com/Products...e=MP3+Players# When you get to the page for your player bottom left the manual selection choose Xp & clik submit the driver should be the first one version 2.0.00 .After the driver is installed when you plug in the player check in device manager to see that it shows up there Start>Control Panel> System>Hardware>Device Manager look under Portable Devices or for the name of the player. Use a rear USB Port to assure a good connection. Then run the firmware file on the computer ,choose reload firmware or Os on the player,choose language when player asks for update(the pop-up from windows indicating that it "sees" the device DO NOT CLOSE IT.)

My Creative Zen Xtra no longer recognised by desktop

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