My credit card company needs me to verify a purchase and I cannot find a phone
A free (to download, but not free to play) in-app purchase keeps charging my credit card. I've deleted the app and I need to know if I am still being charged or if the most recent charge is just late to post. My credit card company denied the purchase. How can I speak to someone about this???
There is no phone support for the iTunes Store. But any charges should be reflected in your Purchase History for your iTunes Store account:
http://support.apple.com/kb/HT2727
If no further charges show there, then it's probable that nothing further is being purchased, though there's no way to be absolutely certain that nothing else is pending I doubt even the iTunes Store would know, though you can contact them via the web process and ask. Go here:
iTunes Support
and follow the instructions.
Regards.
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I bought Adobe Elements in a box. I have looked for the redemption code and taken what appears to be a code from the back of the box, and another from the envelope. They don't work. What do you suggest? I need the serial number to activate and can't find a phone number to call anyone to help! Please contact me at [removed]
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
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I was just in formed that some one is buy music with my credit card I would like to put a stop to this
my card now been block from my credit card company
they told me I need to contact you .. I live Holland Amsterdam but don't read Dutch this why I'm on the American Question
what can I do to dispute this matter..
name
CURTIS
<Personal Information Edited by Host>It's a really bad idea to post your email address and phone number - it's an invitation to spam - and I've asked the Hosts to remove them. This is a user to user forum - you are not talking to Apple here and no-one is going to email you.
You should contact Apple Support. Go to https://getsupport.apple.com . Click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'. -
HT1918 says payment is pendingbut that card was cancelled by credit card company
I am trying to change my credit card on file so my charges go through...the one on file says charges are pending...but the credit card company just cancelled it due to fraud!
Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store. It's something they'll need to assist with, since charges are in limbo due to the cancellation of the old card.
Regards.
Message was edited by: varjak paw -
Can't seem to register my credit card..need some help
hi, i'm trying to register my MASTERCARD credit card on my itunes appstore but i keep getting the error message "your payment method was declined. please enter valid payment method information." i have checked my credit card information as well as the billing information numerous times already but i don't see anything wrong with the infos.
i did a searched around the forum and someone posted that there might be some problem with the bank or credit card company so i called up the credit card company to see if they have set any restrictions to my credit card and everything checks out ok and i'm still having the same problem. i even tried to register a new account but this time using my brother's credit card but same problem. by the way, i'm from the philippines and i did choose "philippines" as the country in the appstore.
any idea what's going on?I doubt anything is wrong with your card, it's probably on Apple's end.
Contact iTS support using the Contact Us button from this page
http://www.apple.com/support/itunes/store/creditcard/ -
I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96653) -
Why can I all of a sudden not purchase on Cand Crush and on Words With Friends?? The credit card company has NOT stopped anything. I have no problems with other iTunes purchases!
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
have donated $5 dollars to your fund and my credit card company has informed me that multiply payments being taken. Please confirm that this has stopped.
Please email me a response.
Wendymacrays.Hi Wendy,
Mozilla Support volunteer here.
I've marked your question for escalation and am trying to get a member of the fundraising team to get in touch with you. Hopefully you'll hear from them soon.
In the meantime, the best way to get help would be to email [email protected] for help. Mozilla staff monitor this address and you can expect a quick response (usually 48 hours, though might be delayed during the holidays).
Best,
Jayelbe -
Credit card company says something different than ...
I just tried to purchase a 12 month unlimited world subscription and it looks like it did not get processed but my credit card company is saying that they payment went through and therefore we should have the service (given that it is paid on my credit card). How do I resolve the discrepancy? Capital One told us to call Skype and work the issue live over the phone but I can not find a phone number.
Thanks,
AndrewHi Andrew,
Your order history shows that last payment didn't go through, but if your bank claims otherwise then please get in touch with Skype Customer Service and they will help you sort out this problem:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance! -
Why hasn't iTunes sent a payment request to my credit card company?
I purchased a cd from iTunes on Nov.3rd. It still has not posted to my credit card. I called the credit card company, Citi Bank & they said the request is in pending status, but they have not received a request from iTunes for payment.
You are concerned that they are not taking your money fast enough?
Be patient. I am sure they will take your money. -
HT5035 Why is my credit card info needed if I have an iTunes balance?
Why is my credit card info needed if I have an itunes balance?
It is part of the Verification process.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hello, may I buy iphone5s in Apple's official website, but the order was cancelled, what time would be able to resume my credit card, I need to use my credit card now, you don't give me back the amount of credit card, I can't use my credit card.
You are not addressing Apple here. We are users like you.
Contact Apple: http://www.apple.com/contact/ -
i recently made a download purchase for "numbers" online and the price quoted was for usd9.99 but my credit card company says that i have made an online purchase for usd39.98. How do I make a payment dispute on this purchase.?
There was a mistake with your purchase. Contact with the iTunes Store support to get a refund > http://www.apple.com/support/itunes/contact
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My credit card company called and said I purchased at iTunes store six times and the total is almost six hundred dollars,i'm in shock and some how my 5years old boy did it,i have no clue how he get in and able to get all the purchase,can I get refund?
Try here.
http://www.apple.com/support/itunes/
Bear in mind that you are not entitled to a refund of any type since the terms of the iTunes and App Store are "All Sales Final". That doesn't mean that you will not get a refund - you are just NOT ENTITLED to a refund.
I suggest that you watch what the 5 year old child is doing when he has the iPad.
kit lai wrote:
i have no clue
Obviously. -
Credit card declined for gifts, ok for personal purchases.
I can't gift albums or playlists-- every time I try, I get a message saying that my credit card has been declined, and iTunes takes me to the billing info screen. I've tried the following without success:
- re-entered credit card info
- tried other credit cards (MasterCard/Visa/AmEx)
- tried doing this on PC and Macs
- tried creating a whole new account and doing the above
and still nothing works. I sent email to Apple support, and the person replied that they're asking for assistance from someone else. I still have not heard anything back.
I called my credit card company and they verified that NO charges were attempted, there were NO declines, and that no activity was attempted or seen.
Meanwhile, I can buy songs/albums for myself just fine with the same credit card and billing info.
Does anyone know of a fix? This is frustrating!I want my 4 hours back.
All I wanted to do was spend $50 bucks on a gift certificate for the 13yr-old grand daugher who's getting her first iPod for XMAS. Created an account, put in all the info. The dang thing rejected 5 different credit cards. I knew that wasn't true. So, I waited a day to receive their surprising slow welcome email, and tried it again. Same thing. Remembered I had an old account, from back before iTunes made me so mad that I swore I'd never use it again (and happily switched to Media Monkey). That account had a credit card that required updating, so I did that. Declined again. I tried two different iTunes accounts, tried it with 5 different credit cards, tried it on two different computers. No luck. So I tried using PayPal. Same message: "credit card declined"... for PayPal? Several hours later, Apple sends me an automated email saying they had cancelled the PayPal-iTunes billing agreement but that I could call their iTunes Business Accounts 800 number if I wanted. Huh? What? Oh, yeah, my PayPal account also has my wife's home-business name on it because she needed to use it once. So, all in all, I wasted multiple hours trying the give them $50. I would have called them up, but they don't have a phone number.
Went to amazon. Bought what I needed in less than 1 minute. No muss, no fuss, no frustration. I wanted to give them money, and they wanted to take it. So, it looks like the 13-yr-old is gonna grow up getting habituated to buying her music from amazon instead of iTunes. Which sounds about right to me.
If Apple didn't want to take my credit card, they could have just had a simple pop-up window telling me that, thus saving me hours of frustration. Evidently, they'd rather LIE to me about 5 different credit cards from different institutions being declined. Their motto appears to be "We like to take people who are trying to give us money and treat them like dirt until they get mad and go away." What a bunch of morons...
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