My credit card has been declined multiple times
Everytime I try to download an app or music itunes tells me my credit card needs to be verified. When I type my information in it declines my card. I've tried several cards and it doesn't work on my Iphone 4s or my hp laptop.
If there were purchases/tranactions made with this credit card and there was an issue with an outstanding balance that was not resolved - itunes will not allow you to change the payment method until such time as the issue has been resolved.
You will want to call apple support talk with the itunes store about resolving the issue. Will first need to know how much it will cost to resolve the issue. Once you have purchased an iTunes gift card and logged that into your itunes store account that should resolve your issue.
Good luck.
Similar Messages
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TS1424 My credit card has been declined. It has enough balance to buy applications.
My credit card has been declined. It has enough balance to buy applications.
How does a credit card have "enough balance"? I don't understand. Do you mean an iTunes Card? Whatever balance remains on an iTunes Card must be sufficient to buy the app as well as pay any sales taxes, VAT, GST, etc.
In any event you can verify and/or modify your billing information by following these instructions:
On a computer, open iTunes. If you are signed in to iTunes, skip to step 4.Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page. -
HT4098 my credit card has been charged several times for the same purchase
Hello,
Do you know how I can connect with I Tunes support, my credit card has been charged several times for the same purchase.You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT1918 my credit card has been declined and i dont know why
all of a sudden apple keeps saying "your payment method has been declined" ive had my apple account almost 2years and never had a problem so why now?
You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ? If not then you can contact iTunes support via this page amd see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT1918 my credit card has been declined.
My credit card is being declined.. How do I find out what is going on?
If it's declined, you will need to call your bank and ask why it's being declined in iTunes. They should be able to explain this to you. Make sure all the info in iTunes and with your bank is the same by the way.
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I have had no success entering card information again, the bank says no problem with card. What can I do?
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
No credit card but says my card has been declined
So... I don't have a credit card, nor have I ever had one on file in my iTunes ID. But now when I try to buy an album, via iTunes Card, it says my credit card has been declined. help?
You can't delete an account, and all of the account's downloads will remain tied to the account.
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918
If you haven't already done so then you may want to contact iTunes Support to let them know : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My credit card has been cancelled. Multiple attempted transactions in SW U.S.A. NO recent purchases by me
Apple is Hacked ?
Cannot view these transactions
Australian card / billing address
Where is S U P P O R T for this question ?????You need to speak with your credit card company - they will usually contact the vendor after you inform them of fraudulent purchases.
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i had updated my credit card details online this morning, and my credit card had been charged four times by ITUNES NZ CORK IE, anyone knows why this occurred
Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library. -
I entered my debit card for a app latter when I went to update all it asked password as usual then said sign in required took me to page sayin my card has been declined use alternate I don't have alternate but now it won't let me download free apps niether
Do you have enough funds in your bank account?
otherwise iTunes sometimes black lists card if there are too many fradulent purchases
Reason why they might black list a card is possibly you call in for alot of fradulent purchases
One more reason can be because iTunes does actually limit the amount you can change payment methods
Call AppleCare Phone support and have your call directed to iTunes Store
1-800-275-2273 -
flash player has been installed multiple time without errors but bbc news website and even flash player help say it isn't. How do i get out of this loop? - using windows 7 ultimate and latest IE11
I have had the same problem for WEEKS and I cannot access any sites that use Flash. Flash has been installed on this computer since I bought it in 2012. I have allowed auto updates but for weeks the updates never get past Step 2 - is this because I do NOT want the Google Tool bar? I use NO tool bars as there is only 6 inches of vertical screen space. Is this because I uncheck wanting Chrome as a default browser? It is already installed, I just don't use it. I came to this site and ran the check is it installed and the system says it is either not installed or not enabled. Version 14 just downloaded about 30 minutes ago - but did not progress to Step 3 although a pop up screen came up with a finish button, which I clicked. WHAT is the problem and how do I fix it? If this were just a compatibility bug between IE11 and Adobe they have had plenty of time to fix it.
Stephanie HC -
My credit card has been used with Skype but I have...
My credit card has been used for a Skype transaction that I have no knowledge of.
The credit card which has been used is in no way assocaited with this Skype account or any other and never has been.
For some strange reason, this seems to be the only way to report fraudulent activity from Skype, even though I am not a customer.
Is this board post the only way to contact Skype about this matter?Ethan83:
This excerpt from the FAQ article I referred to:
Your card has been used fraudulently
It is possible that your card has been used fraudulently to buy Skype Credit. We take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals’ credit/debit card information.
If your card is a credit card, you are not liable for this transaction in any way. All major credit card companies have policies that protect you against this kind of fraud.
If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions.
We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card.
We will also begin an investigation to locate and block the fraudulent orders related to your credit/debit card in our system. If you have a Skype account, please contact our customer service with the following information:
The first six and last four digits of the credit card used to make the purchase. IMPORTANT: Do not send the full credit card number.
The name of the cardholder as written on the card.
The issuing country of the card.
The exact dates (or order numbers) of the fraudulent charges on your credit card statement.
We want to emphasize that this action will only stop the fraudulent orders in our system – it won't solve any other fraudulent charges on your card. It is therefore vital that you contact the financial institution that owns your card.
Click on the link included in the text above, "contact our customer service." Skype uses instant message chat with a customer service agent combined with web forms as their customer support. As this FAQ states, We don’t provide support over the telephone.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I call?
Would be problems with purchases, billing, and redemption option. It's not 100% exact to your issue, but it will get you to the right department.
Go here https://expresslane.apple.com/GetproductgroupList.do then select ITunes, then Store, then Purchases, Billing, and Redemption. Then.. probably pick "My topic is not listed." -
My Credit Card has been hacked and used to purchas...
Hi,
My Credit Card has been used by someone else to purchase Skype Credit without me being aware. I need help to identofy the user that hacked by Credit card details and used to purchase skype credit. Or at least to prove that I have not used it. This is very much traceable if I can get the help from right people from Skype. I have not been able to locate a phone number to call the customer support. Please help me in this regard.
Some Background: I have filed a fraud case against the Bank that issued me the credit card and their investigation led to the conclusion that the purchase has been made from skype.com. I have not done any purchase. In fact I have not even registered by creedit card with my skype account yet. My purchase history is clean... But I need to provide more details to the Bank so they can continue the investigation and hence I need help from Skype support.
Regs
Sudip ChoudhuryHi, SudipChoudhury, and welcome to the Community,
Please review this FAQ article so you have all of the information at hand when you contact Skype Customer Service:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I purchased some songs with a voucher. on the receipt it says store credit, does that mean my credit card has been charged or was credit from the voucher?
Welcome to the Apple Community.
Purchases are deducted from any credit you have before your card is used, providing the credit covers the whole cost of the purchase.
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