My CS6 installation key isn't recognised when I want to re-install, what should I do?

I occasionally use CS6 Design & Web Premium. I've had problems logging on so I uninstalled on my two computers, and tried to re-install. Each time I try, I'm told the key is not recognized. What can I do?

start here, Error "The serial number is not valid for this product" | Creative Suite
if you can't resolve the problem after going through the above link, contact adobe - http://helpx.adobe.com/x-productkb/global/service1.html

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