My current Itunes store is not showing some artists albums. How can I fix this?, My current Itunes store is not showing some artists albums. How can I fix this?
I am trying to download some new music and when I search for them in Itunes they have no albums listed. Is any one else having this issue??
You should be able to check if it's a new account by viewing its purchase history e.g. via the Store > View Account menu option on your computer's iTunes or on your iPad you can see a cut-down version via http://reportaproblem.apple.com (which optionally allows you to contact Support if you have a problem with a purchase). If it's empty then that implies that it's a new account.
If it is a new account then you could try getting access to the old account via http://iforgot.apple.com , and if that doesn't work then try contacting Support in your country : http://support.apple.com/kb/HT5699
If/when you get access to the account then you can update the primary email address on it to something that you do have access to (you won't be able to use an email address that is being used on another account) either via http://appleid.apple.com, the Store > View Account menu option on your computer's iTunes or by tapping on it in Settings > iTunes & App Store on your iPad
Similar Messages
-
SOME MUSIC IS SHOWING AS PURCHASED IN THE ITUNES STORE BUT HAS NOT PORTED ACROSS TO MY MUSIC LIBRARY
SOME MUSIC IS SHOWING AS PURCHASED IN THE ITUNES STORE BUT HAS NOT PORTED ACROSS VIA ICLOUD INTO MY MUSIC LIBRARY. CAN ANYONE HELP
Hello stuartfromwillenhall,
Thanks for using Apple Support Communities.
It appears that you want to download some previous purchases from iTunes. To download these items please see the directions in the article below.
Download past purchases
Cheers,
Alex H. -
My younger daughter has wrongly purchased some apps from iTunes Store. The credit card has not been charged yet. It is showing overdue amount in her account. Can anyone suggest, how can we cancel the purchases?
Regards,
Usman KhawajaFOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
Cheers, Tom -
Since I have a new iMac and now use Mountain Lion, I am observing that TV shows purchased in iTunes sometimes download in a Quicktime format that will not open in iTunes. In some but not all cases, I right click "open in" and select iTunes and then it will play. However, this doesn't always work. When I open in Quicktime and try to export to iTunes, that won't work. When I try Wundershare's Video conversation program, it won't even accept the file. What's going on here? Any ideas? Please reply [email protected] with any suggestions.
KathyThanks for the help Ricky.
I did put my iPod into DFU and iTunes recognized it in restore mode. After restore I am back where I was before - iTunes cannot connect because of an unknown error.
I have installed Jailbreak to see if I can bypass itunes but haven't succeeded. I can't get my computer to recopgnize the iPod as a device.
I'll take it to a Genius bar next time I am in the area of one. Until then I'll probably continue to try hacks to get it connected.
Dan -
I've been running iTunes on WinXP for years with few problems. I have all my iTunes files on an external USB drive. I just bought a new PC running Win7, 64-bit.
I connected the external USB drive to the new PC and installed 64-bit iTunes on it. When iTunes started up, I pointed it at the iTunes directory in the external drive, using Edit > Preferences > Advanced > iTunes Media Folder Location. It showed a progress bar that it was updating the iTunes Library. I signed in and authorized the new machine. I have one spare authorization.
Then iTunes put up a message "The item you've requested is not currently available in the Hong Kong Store." I had not requested anything from the HK store at that point, and I have never used any store other than the HK one.
When I click OK, the iTunes Store page remains blank, apart from saying "iTunes Store" in the middle of the page.
I went to "View My Account" and pressed the Reset button to "Reset all warnings for buying and downloading items", but that doesn’t fix this particular warning. I also tried Edit > Preferences > Advanced > Reset Warnings and Rest Cache.
But still, every time I click the “App Store” button in the iTunes Store window, the message appears. If I click the Books, Podcasts or iTunesU buttons, these display normally. So I’m stuck with being unable to purchase apps, other than through my iPad and iPhone.
If I move the external drive back to the XP machine, the same thing happens. If I go to another PC - a notebook running Vista - everything is normal.
Any idea how I can clear that message?
Thanks for any help you can offer.Further info on my question above.
I have tried re-validating my credit card, which apparently fixed it for some.
I have also tried uninstalling, re-downloading and installing again.
Neither of these steps fixed the problem. -
Movie/TV Show option not showing in Itunes Store
I have the current version of Itunes and want to dowload some movies and TV Shows but those options are not showing in the itunes store list where music / music videos / podcasts are.
What do I do?how then if I have a 30g ipod do I get movies and tv shows on it?
You'd have to obtain them from other sources, converting them if necessary. I'm not aware of any legal download site in Australia for theatrical-release movies or US-based TV shows (none that could be used with an iPod, anyway).
Can I purchase off the I Tunes US Store from Australia?
Sorry but no. The content owners won't allow cross-border sales. If they would, Apple could sell the content through the Austrailian iTunes Store. -
ITunes Store not showing the latest episodes
For some reason the latest 7 or so episodes are not showing up on the actual iTunes store page but if you are subscribed to the show in iTunes it is still pushing all the current episodes but they are just not showing up on the actual store page. At the moment it is showing only episodes up to episode 15 but there are actually 22 episodes but for some reason only the store page is not showing them but yet the RSS/XML file and iTunes is downloading them and showing them.
Feed URL: http://munchtech.tv/thesocialshow.xml
iTunes Store URL: http://itunes.apple.com/gb/podcast/social-media-weekly/id406365422
Thanks for your help,
AaronI'm afraid I can't offer any explanation for this. The feed seems to be perfectly OK, the episodes I checked downloaded OK, but the Store plainly hasn't checked the feed since shortly after March 5th. This sort of odd thing does happen very occasionally - sometimes it sorts itself out eventually. There isn't really anything you can do about the feed to help matters, as far as I can see. You could try approaching iTunes Support, but be warned that you will probably just get a form answer which doesn't address the problem. Go to http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'. You will see a link to either 'Express Lane', which will guide you eventually to some contact options, or you may see a link to email them.
-
I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy -
I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
"Check online for a solution and close the program"
"Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
Here are some of the Problem Details:
"Problem signature: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e"I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
I have downloaded all of the recent upgrades for both Itunes and Iphone. Now for some reason, not all of my songs in my playlists are transferring when I sync. Previously I have had the songs in the playlists on my phone, but now some of them are not there although they are listed and show in Itunes. Any ideas?
iTunes will only copy back iTunes purchased music. If you don't still have a copy of the music that you copied from CDs or bought from other stores anywhere (e.g. on another computer or on your backup of your library) then there are some third-party programs listed half-way this page which should be able to copy them back : Recover your iTunes library from your iPod or iOS device.
-
I am based in the UK and have just got a new iphone 6, everything works well except when i try to turn on the itunes store app - i can do a search and buy music etc that way, within the app, however, if i go to Music, Movies or the TV shows section within the Store app, i get a message come up saying "Item Not Available" - This item you've requested is not currently available in the UK Store, but it is available in the US store. Tap Change Store to view this item". I therefore cannot browse the music, movies or tv shows sections at all, nothing shows up except that message. All my previous itunes purchases have downloaded ok, and i can access them. My apple ID works fine and restrictions on the iphone are turned OFF. The App Store app works normally. Connection etc is all fine and I can access itunes in the normal way on my ipad and laptop, so this is just an iphone problem. Any ideas? is this a bug? I cant find anyone else with exactly the same problem. By the way, the same message comes up when i click on the red Music icon, on the iphone (situated next to the Safari icon) and then go to the "Store" via that app. my playlists are in tact, but as soon as i click that Store button, I am told that the Item is unavailable - not that i have chosen any Item lol, I just want to access the store in the normal way. Thank you in advance for any suggestions you can give
It is working now. I no longer get the message about the item not being available in the US and I can access the store.
-
ITunes store "Purchased" files do not show up on my hard drive
I recently was thumbing through my files in iTunes, all of my "itunes store bought items" will not play. I also cannot find any of my "Purchased" files on my hard drive. When i try to play the song, it goes to the "Cannot find file" do you want to locate it?" I just went through my hard drive, and the file for itunes "media", and nothing is there. I try to go back on time machine, but my external hardrive will not show prior updates, even tho my hard drive is almost full!?!?!! Please help!
This isn't completely coherent so I am not sure what is wrong other than some (al?) of your tracks have broken links.
If you are browsing through iTunes you are not looking at files you are looking at data entries that point to files, with those locations being incorrect right now.
There isn't a file called iTunes media, there is a folder that should be in your iTunes folder called that.
You mention something about external drives. I presume one is for your Time Machine backup but is the other one used for iTunes? If so, what do you keep there?
Here's some background information to help place this in context:
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391
iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847 -
The transfer from my itunes book library to ibooks app on my mac (mavericks) went fine. The problems started when I tried syncing. The first time, everything went fine. Pdf's and ebooks showed up on my devices. I then added more pdf's to ibooks on my mac and when I tried to sync them with my devices, some show up and some don't. I thought it might have something to do with file size but again, some large pdf files did show up in tunes and some didn't.
Overall, not all things are mirroring like they are supposed to between the ibooks app on my mac and itunes, resulting in not being able to get all the content I want on to my devices via syncing.
For example, I will delete something out of ibooks but it stays in itunes when I go to sync. I'll delete it from all the devices and the computer and it will still be in itunes and will reload onto my ipad when I sync my entire library. To repeat, I deleted a book out of ibooks but it still shows up in itunes when I go to sync. Other books that I delete from ibooks do disapear from itunes and are no longer availalble for syncing, as it should be.
There was a pdf I changed to an epub in Calibre. I converted it in case the large size of the pdf was a problem. As an epub, it was a smaller file (8.6 mb vs 100 mb). I deleted the pdf from all devices and the ibooks app. I reloaded it into ibooks as an ebook. It showed up fine. I was able to open it with no problems. Went to sync it with itunes and it didn't show up nor appear on my ipad after syncing the entire library.
So, ibooks on computer is working fine. The content is there (or not there when I delete it) in what ever format I want it. I can open and read everything just fine. The problem is trying to get that same content onto my devices via itunes. Why does some content transfet just fine and some doesn't? Why does some content delete fine while other content can't be deleted from itunes? Why do some pdf's load fine in itunes and some won't?
My computer and my devices all have current updates.
Help!I had the same issue. After searching around online I found out that you can try downloading another app (it can be any app) onto your ipod. After it finishes downloading see if your other apps open. You don't even have to keep the new app. Just see if your other ones work and you can delete the new one. That should work. If not, try to hard reset it. Here is another apple support link for steps on hard reseting it (http://support.apple.com/kb/HT1430).
-
Hi all,
I upgraded to iTunes 11 recently and have now purchased some additional content from the iTunes store. The files have been downloaded but do not show up in my library. A search yields some results but I cannot access the songs in my library nor can I add them to 'up next' although the option is available from the search results menu.
First thing I tried was to add them again manually but the problem persists. Any clues?
Thanks and Best
FrankOK, I found a solution. Here it goes, just in case anybody else comes across this issue:
I deleted all the relevant entries from the iTunes Libary.xml AND iTunes Music Library.xml files (with iTunes closed, of course) and removed the files on the harddrive library structure to another location. I then restarted iTunes and added the album manually to my library again. In my case, I got iTunes to handle my library and the files were thus copied back to my old structure by the iTunes. To finish I reimported the album artwork and that was that.
Hope that I won't encounter this issue with future purchases under iTunes11, this workaround IS a bit of a hassle! -
I just noticed that some of the movies I had in iTunes did not get transferred to the iPhone 5. The missing movies are shown as generic movie icons in the iTunes panel and are checked to select them. But they do not show up in iPhone Videos. How do I get the original movies to show up again and transfer to the iPhone? I recently upgraded Mac OS to 10.6.8
1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2
Maybe you are looking for
-
Hello, Since a week or two, my Finder is really bugging a lot. I'll give you a few examples: When I try to open my external HD in Finder, it looks like it's empty, after a few tries and a few minutes, all the folders that are on the HD show up. If I
-
My ipad three has the three inch pin not the lightning charger. On the apple website it clearly states that the ipad three is suppose to have the lightning adapter. Is my ipad defective or something?
-
Hi all, Is it possible to create and publish a site in iWeb '09 and then allow someone else to change it's content via a content management program like Contribute CS3? Cheers
-
Since upgrading to Lion I have noticed that when I quit Preview it disappears from the dock and seems to be closed, but is still running in the background. This manifests itself when I try to delete a PDF or other file that I have been looking at in
-
Failed to attach update to the automation wrapper, error = 0x87d00215
In my Updatesdeployment.log there are several lines that read "Failed to attach update to the automation wrapper, error = 0x87d00215". What exactly does this mean? The updates seem to deploy and install fine.