My Curve 8520 stops working

Hello,
My Blackberry smartphone curve 8520 stops working. I can't call or ping. It has given me the message to reload software 552. Even my service provider can't help me. Is there anyone who can help me with this?

Hi
I'm sure we can help
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Similar Messages

Blackberry Curve 8520 not working correctly

My Blackberry Curve 8520 is not working correctly. It has worked on and off for about 2 days now.
The first thing to stop was the media files - at first it said the SD card was inserted, but couldn't find any files. I've tried repairing the card. Then it is said there was no card inserted. Have taken out and re-entered the card, and formatted it. It now says there is no card inserted again.
Also, Whatsapp and BBM are not working. I can open them, and can type a message, and press send, but no message actually sends.
Plus the screen keeps freezing, will only work again through a battery pull.
I've had the phone for about 3 months.
Please help!

Hello Sarahhelen,
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

NONE of the buttons on my curve 8520 are working. HELP!

So, today I pulled out my phone and the screen was black. I took out the battery, put it back in and the LED just kept blinking. I pulled the battery out again and left it for a bit. It turned on, when it turned on my phone was locked. I couldn't press any buttons. No matter what it was, the four buttons on the top row, the trackpad or any of the keys weren't working. My phone still turns on normally but none of the buttons work.
I have a Curve 8520.
Thanks.

Im having the same problem,Not sure what to do..Good luck
Twisted Gypsy

Youtube on Blackberry Curve 8520 only working in 1 certain place.......why???

I can never get youtube to work on my blackberry curve 8520 (orange) except when im at my workplace.
At my work im connected to their wireless network, but im also connected to a wireless newtwork at home yet it doesnt work at home.
It also doesnt work anywhere outside.
Why would it only work in my workplace, something to do with my broadband provider at work? I cant seem to think why that should make a difference?
any help would be great.

It would have been great for you to mention what error you get when trying at home or anywhere outside of your work WIFI. I also have a Curve and I cannot play Youtube on Vodacom, problem is to do with bandwidth allocation by service provider, at work you might have higher bandwidth speed allowing video streaming, check if someone with similar phone on Orange is able to playback Youtube videos. The networks are not willing to release bandwidth for video streaming unless you will be billed extra like some networks do. Hope this solves the issue.

Blackberry curve 8520 not working

my blackberry curve 8520 will not send or receive sms and calls. is there any way i can reformat the phone so i can start from scratch again. i have tried everything else including asking my provider forn help but nothing helps
Carol
Solved!
Go to Solution.

Did you change anything or do anything on that date?
My guess is there's little you'll be able to do on your end but it can't hurt to make a full backup using Desktop Software and then do the wipe and see what happens. Do you have another device you can put your sim card in and see if text messages show up?
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

MY blackberry curve 8520 wont work ) :

Hi.
I found an issue with my blackberry 8520 a day ago.
I texted my friend, Before going to sleep The letter key " A " was working perfectly fine.
I woke up the next morning, and i went to put my phone on charge because it was on 11%
When i came back, a friend had left me a message so i was going to reply him. I was going to reply "ya"
and i was stuck with " Y " i couldn't type A at all. With this, my phone would auto lock itself, and i had to press any key till any box would prompt and allow me to continue. I couldn't answer any calls as well. So i did a restart and i couldn't switch back my phone! I then took off the battery and tried it again Nothing helped after that reboot. I have got no idea how i should fix this.

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath, gym locker, sweaty face or pocket can cause keyboard and trackball problems UNTIL properly dried out.
Does this sound likely?
It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry curve 9300 stopped working.

It first started off with the scroller not working, then it was the keyboard. Every time I try to type my password to get on to my phone it says "password incorrect" so now I can't even log onto it. I have no idea how its happened and it's really annoyed me. I can't get it repaired and I can't tell my parents because its happened before and we've had this huge fall out. Someone please help me?!?

Has the device gotten wet or been exposed to any moisture? It sounds like a moisture problem to me. Pull the battery, sim card, and memory card and then try placing the device in a bag of uncooked rice for a couple of days and then try it again.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

My curve just stopped working and is under warranty, how do I go about replacing it?

Was charging in the wall and checking texts and the screen went white and then off. Phone won't charge or turn on. It's never been wet or abused and worked perfectly up to that point. I was able to find the Warranty PDF on the website, but it doesn't seem to include actual steps to take to move forward and get a new phone. Can somebody please help?

if you paid via credit card , atleast in my country, you can still claim the warranty because your credit details along with the phones imei number should be on their system. This warrantt slip **bleep** was fine in the 80s.

Blackberry curve 8530 stopped working unexpectedly. Need a support number

Hello! I have had my device for less than a year and my carrier's phone insurance plan does not apply because of that. I have boost mobile. The lady from the insuron phone insurance company gave me the number for the phone's manufacturer, blackberry, to call. However, this ended up being the number for boost mobile and I could not get support for a faulty device through their phone menus. I have googled and googled and cannot find an appropriate number to call. I am running around in circles!!
I cannot use my trackpad. It clicks, but it does not scroll. I can only make phone calls and answer calls. No texting, no emails, no web, no anything because I cannot scroll. Numerous batteries pulls did NOT work. The screen goes white every now and then. Sometime it'll say no battery is connected. I have never dropped it. The phone emitted a white/purple tinted light yesterday for the first time ever and it was off when this happened. I am clueless on what to do. I cannot check the OS version installed or anything for you guys since I cannot even get into those menus.
Any assitance would be great. Many thanks in advance! -Nicole

BlackBerry does not provide direct warranty support for handsets. That is provided by the seller. And BlackBerry does not provide other support for handsets for free. Again, that is provided by the seller. You need to talk to your carrier's customer service.
- Ira

Blackberry curve 8520 keypad working by itself?

Hi.
Basically, earlier i put my phone down on a wet side, about half an hour later it completely frozen and the keyboard and touchpad wouldnt respond, i connected it to the computer, updated it and it worked fine after, the problem i have now is the letters H and L work completely by themselves and without warning, my phone is still on, works fine except those keys, checked battery and its not water damaged, does anyone know if this will fix itself or will it get worse? will it eventually affect my whole phone?
Any replies would be appreciated, i basically need it to work till monday, i can get a new one then!

Hiya!
Let's check something first.
Remove the battery.
There should be a little square on both the battery and the device where the battery goes.... It should be white.
Is it any other color, such as pink or red?
-Raelic
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My blackberry curve 8520 aint working

Hey I'm still having problems on bbm and mobile internet but I can get on internet with wifi at home not out and about and bbm most of people I know got blackberry they bbm and internet working yesterday I sent bbm requests none going through to them or they requests coming to me I have re booted my phone so many times and I been to my network shop orange they saying bb is down and give it a week yesterday and showed them that when I try browse it saying neeed to go to my service provider to upgrade my data plan... I haven't had it for long

The first thing I'd do is to get a free SIM card swap from Airtel.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 8520 Keyboard not working

A few months ago the keyboard of my Blackberry Curve 8520 stopped working out of the blue, I checked the water damage indicator and it is was still white. I left the phone and used a spare one, so I knew it was nothing to do with the sim card. Yesterday I decided to check on my blackberry and it worked! Then this morning at 8am the alarm went off, I turned it off and left my phone alone but when I went to use it at 8:30 it had completely stopped working, not even the trackpad. A few hours later the trackpad started working again but that's it, no keys or any of the side buttons.
So now as soon as the screen goes black that's it you have to do a battery pull to get the screen to light up again.
This is very annoying and has been going on since April now and I would really love to know what causes it, anyone know?

If you can tell that it is not a harware issue or what not, then it may be a software issue that can be fixed by a clean reload. Please check the link below to guide you through the steps.
How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows
Goodluck and let us know if this resolves the issue.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry curve 8520 : while taking picture from camera ,trackpad does not zoom in and out

Hi
     My BB curve 8520 was working fine but I don't know somehow picture's zoom in and zoom out options are disabled that is not working. I have tried by changing picture size to all but still it doesn't show zoom in and zoom out.
          before occuring this problem i can zoom in and out using trackpad.but now i can't.
                soplease give me solution as early as possible.
Thanks in advance.

Have you tried a reboot? With the power turned ON, remove the battery, wait a couple of seconds, then replace battery and allow to boot up

BlackBerry Curve 8520 BIS not connected

Hi,
I got a BlackBerry Curve 8520 at work and for some reason my BIS is not working, it says not connected and I cannot manage to fix it. The below is what I did so far.
1. Verified with my carrier (MTEL.BG) that I have all necessary data serivices enabled.
2. Restarted the handheld a couple of times (battery pull and waited 30 secs).
3. Resed to factory settings.
Tried to register my device using Host Routing Tables (the table is empty) but nothinh happen.
Called Tech support and they attempted to register my devide without success. They said that probably my handheld have a defect and to replace it.
Somehow I believe that either my carrier or me are missing something and this must be fixable.
Any ideas?
EDIT: My phone signal is always edge but I noticed that workmates (with BIS working) have EDGE instead.
Thanks in advance!
Solved!
Go to Solution.

Hi and Welcome to the Forums!
A few thoughts...
Cabeza2000 wrote:
I got a BlackBerry Curve 8520 at work and for some reason my BIS is not working, it says not connected
Since this is "at work", is it a BES-level BB? If so, then you will need to check with your BES admins...it is possible for them to block BIS services via IT Policy.
Cabeza2000 wrote:
Tried to register my device using Host Routing Tables (the table is empty) but nothinh happen.
That is very indicative. You should receive one message from your carrier when you register the HRT. If not received, then no other things will work. So this must be resolved first.
I suggest, as above, that you talk to your BES admins.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Every button on my blackberry curve 8520 has stopped working help!!!

Hi all, i dont know if this is a popular question but all the buttons have stopped working on my phone it started with a few of the not working like the n button the o button ect and the the other day all the buttons just stopped can someone help me to see if its a softwear issue or a problem with the phone itself. thanks

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My Curve 8520 stops working

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