My Curve 9360 is constantly disconnecting calls and freezing up

It will disconnect when I try making calls or when I am on a call, even when I gave 4-5 bars. I had to resort to finding a landline to finish what should have been a 2 minute call. And it freezes up. I have to remove the battery to get it to work again. I haven't had the phone 2 months yet! There has been no water damage at all. I am at my wits end! Help, please!
AnaisLily1969

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Alternatively, given how new the device is to you, you may instead wish to seek formal support and evaluation for a possible hardware defect.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem making/receiving/disconnecting calls and p...

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Now, verifying this forum I realize that my problem, some how, exists since January in Europe. As many people here I have problems to end a call, but in my case the call never completes and when I try to disconnect Lumia just does nothing beyond show "disconnecting" forever. The only way to recover control is turning Lumia off.
Its true that my carrier has a very weak signal where I live (at my apartment), but my old Samsung at least make and receive calls. Some times I must move near to the window to have a better reception, but works. With Lumia, different from what I was expecting (a premium Nokia quality signal - the best possible reception), some times just do not work! Some times people calls me and the phone do not ring. Some times I receive that screen offering me the opportunity to send a message like "I'm at a meeting" or something like that, but I do not have the opportunity to receive that call. This is very frequent since I bought this Nokia. Some times, when I make a call, Lumia pretend to call, pretend that the other person is connected, but, in fact, there is no calling sound. The phone remains mute all the time, there are no call. When I give up, I press "disconnect" and Lumia shows "disconnecting" but nothing happens. To recover phone control I must turn it off to try again. Once I was so angry that I press many buttons and Lumia freezes up completely and was needed to remove battery to turn off.
About GPS, that was my main excuse to expend a lot of money on a new phone: Nokia Lumia GPS is disappointing. Lumia GPS looks like loose satellite signals very frequently. I decided to make a comparison between my Lumia and my wife's iPad. Working totally offline, side by side at my wife's lap, while iPad was able to show immediately every turn I make, Lumia takes long time to realize that. In fact, most of time, Lumia just realize that I turn when I was reaching next corner. I'm using Nokia drive 2 and, in this test, since I don’t have a GPS software at iPad, I just leave Lumia and iPad with the map showing our position. I do not set a destination.
Finally, my last disappointment is about windows Phone and the “one account policy”. Really? They think people will be happy to give up from their messenger accounts or Xbox accounts to use Windows Phone? When I turn on my Lumia for the first time it asks me to enter or create a Microsoft account. I think about and I realize that I don’t want to add payment information to my very old Hotmail/messenger account, so, I create a new one. My mistake because soon I discover that Windows Phone do not let me choose a different account for Messenger or Xbox.
I call Nokia in Brazil to find a solution for my two main problems: making/receiving calls and the GPS performance. The only solution they can think about was reset my phone. I do that a few hours ago. This time I choose to enter my Messenger account to be able to chat with my friends, but, of course, I loose my Xbox id created with the other account.
“One account policy” is so “not smart” that is very hard to understand why they do that. The need to reset the device to choose another account is unbelievable. Mean while, with iPhone/iPad, to change accounts is so easy…
I will test my phone for the next few days to verify if reset solve all my problems, but right now I’m very disappointed.
(I hope you can understand my poor english).

Reset Lumia 710 do not solved my problem. I was forced to send the device to technical support. Even if they was unable to reproduce the problems I faced at home, they did a flash reset (or something) and now my phone always ring when people call and I can end calls without a problem. For now those problems disappeared.

Blackberry curve 9360 hang on playing audio and video and then automatic shut down

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Firefox can switch audio devices within ~ a + or - 10 minute period or so (Just a guess). At which point it latches onto the audio device and will never change until the entire process is shutdown (read last paragraph, there is an exception)
Ive had this problem for a few months now, at least. And I switch back and forth from my sound system and my wireless USB headset.
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I'd like to see this turned into a default feature, being able to disable and enable the ability to stay on whichever device was the default at the time of launch, or to always play on the current default device, even if its changed. That or being able to choose a specific device/devices (WOULD LOVE TO THIS).
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Blackberry Curve, when I take it out of the case/pouch/holder it disconnects calls

Hi all,
I would be grateful for any help with this.
I have a leather case for my Blackberry, it's a proper Blackberry case with the logo. If I receive a phone call, as I take the blackberry out of the case it disconnects the call.
This is my second case and still have the same problem
I received this phone for Christmas last year and each time I receive a call I remove from the case, it disconnects call and so I have to call them back.
I really need to get this sorted!
If the phone isn't in a case it works fine.
If anyone can help me I would be very happy!

HSingh2012 wrote :
You pull out the battery cover, take out the battery and put it back on while the phone is on
Yes its called a Hard Reset also known as Battery Pull Retart, We can't reload the Battery OS ,our BlackBerry Battery are Lithium -ion Battery it don't have any OS .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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thanks,

Ok, I've read what you said.
If you press and HOLD the "end call" key, far right of the trackpad, hold it for about 5-6 seconds, you should get TWO choices, power off and Full power off.
What do you see?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 9360 Blackberry ID, other Apps stop syncing after about 2 hrs, must reset each time

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Thanks.

Also the os that's installed is the 1st os 7 released if I'm not mistaken and buggy best to update to latest os.
Once update is do not install all 3rd party applications immediatley some maybe incompatible with os 7. Install 1 at a time and test phones response for a few days.

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Hi guys
my MacBook Pro has been working like a dream!! Then 2 days ago watching a movie through vlc media player it just froze? Then the coloured spinning wheel appeared.
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Try using fsck.
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/sbin/fsck -fy
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My internet continually disconnects. When I added my airport express, I had to call Verizon (my provider) and have them "bridge" my modem. Ever since, my connection constantly disconnects and puts up the message "Could not find a PPPoE server".

My internet continually disconnects. When I added my airport express, I had to call Verizon (my provider) and have them "bridge" my modem. Ever since, my connection constantly disconnects and puts up the message "Could not find a PPPoE server".
Any ideas? I probably have something wrong in my computer settings.

You should restore your modem to router condition and set the Airport Express to 'Bridge Mode'. A full explanation and the method of doing this is here:
http://www.wilmut.webspace.virginmedia.com/notes/airport.html

Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
Hope you can help me, I have inadvertently ticked the "All Alerts Off" option instead of the "Silent" option.
The phone rejects my attemps to change it back to All Alerts on, with a reply "Alerts Off cannot be editted or deleted"
There's a red tick mark next to the icon, and the icon is also highlighted in red.
The "Normal" option is ticked at the moment but the "All Alerts Off" option remains the same.
Incoming calls go straight to voicemail without a ringing alert, and a sms informs me of a missed call.
Please advise me how to resolve this problem, URGENTLY !!!!

Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot make calls or recieve calls from this one number blackberry curve 9360. Help!!!!

I have a blackberry curve 9360, My friend calls my phone and I never get her call, her call goes straight to voice mail and my phone doesnt ring. But we can text each other. I also tried calling her 3 times, she has an iphone and her phone doesnt ring or show history of my call. Im pretty sure my call didnt go through. Can someone please help me resolve this issue?

Have you tried calling your Carrier and have them fix the call forwarding and voicemail?
Ron
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Skype constantly disconnecting and muting others' voices

I'm on Windows 8.1, and am running the most current version of Skype.Despite this, in the past couple of days alone, Skype has started acting up. I will go on skype, it will load every message just fine, I can join calls, I can talk and be heard, video works fine both ways, and I can message... Just that I can't hear what anybody in a call is saying. I can hear the notifications and the test sound, but not my friends' voices. What's more perplexing is that after 10 minutes or so I can start hearing them. Which brings me to the second problem... I only have so much time before skype disconnects me. I have been constantly disconnected from Skype despite a continuous internet connection. Somebody please help!

Make a direct connection from your PC/laptopto the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal to see if it disconnects. If it does not disconnect you will know that there is nothing wrong with your line/connection and it may be a faulty hub . Obviously this must be done with a wired connection and no wireless devices will work while you are doing that.
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
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Step5: Username [email protected] and the password as BT
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BB curve 9360 hangs and reboots by itself

my BB curve 9360 freezes for 10 mins quite regularly, bought it only 2 months back.
It reboots itself automatically no. of times without any reason.
I clear the cache from browser and other apps regularly, is it because of too many apps installed? I was told by someone that many people having this model of blackberry are facing the same problem, is it so? what can be done about it ?
Solved!
Go to Solution.

Hi sunny95arora
We can't say that they come through your Carrier network.So its better to use a call blocking application. As for OS is concerned yes you can install 7.1 in your device you are not bond or limited to your Carrier you can use any Carrier OS packagesall you had to do is just delete two vendor .xml files.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My skype number is constantly busy when I am called (and I am not using it!); who do I complain to?

There is nowhere in the skype menu an address to file a complaint!!!! this is a serious issue... My skype number is constantly busy when I am called (and I am not using it!); who do I complain to?

Hi, Psalamon, and welcome to the Community,
Please contact customer service to request assistance with this.
Also, when you say, "My skype number is constantly busy when I am called (and I am not using it!),"
... please note that the Skype Number will not "ring busy" - if you are using Skype, incoming calls would be diverted according to your Tools -> Options settings. The Skype Number provides a phone number for people to reach you, but the number has nothing to do with outbound calls you place.
Hope this makes sense!
Regards,
Elaine

Magic mouse constantly disconnects and can't get it to connect without rebooting the computer. Anyone else have this issue

How do you solve the problem of the magic mouse constantly disconnecting? I have changed the batteries and turn it on and off, but the only way to get it to reconnect seems to be re-starting the computer. Any thoughts? Thank you.

Greetings Beth,
Wireless devices are susceptible to interference. Review this article for common sources: http://support.apple.com/kb/TS3048#5
They are also very sensitive to low power. Make sure you are using VERY fresh batteries. If they have been sitting on a shelf for months they don't count as fresh IMO.
Troubleshooting steps to try after you read that article at the top:
Remove the following to the trash: Macintosh HD > Library > Preferences > com.apple.Bluetooth.plist
Restart the computer and re-pair the mouse and keyboard
If issue persists reset the SMC:http://support.apple.com/kb/HT3964
If the issue persists reset the PRAM:http://support.apple.com/kb/HT1379
Hope that helps!

SOLUTION to your HP printer going offline and/or constantly disconnecting from the network

If you are having a problem printing, scanning or faxing with any HP Printer because of it going offline and constantly disconnecting from the network, here is the fix!
I figured this all out after many unsuccessful attempts with HP Support, my Internet Service Provider and various troubleshooting tasks including reinstalling HP software over and over and over. Well, through self teaching on the internet and 6 grueling months of research, I FINALLY figured it out. OMG! I am a Paramedic (not IT) and somewhat computer literate but by far no expert. I here all of you! Nobody seems to have the answer but I am 97% sure that I do. Either way, please reply back and let me know that this did in fact work for you! :-)
It doesn't matter if your printer is installed wirelessly or wired. Don’t worry about reinstalling your software, no recycling your printers’ power or your Router/Modem. The reason your printer is unstable on the network and continues to either go offline or disconnect from the network is NOT because the software is glitched, it’s not a firewall problem per say, it’s not a router problem, there isn’t a problem with your power cord, it’s because most networks use a “range” of IP addresses and for security purposes, it sort of “cycles” the various devices’ IP addresses to decrease the chance of an attack. A printer is no threat but the “network” doesn’t possess human intelligence so it doesn’t know this. Below are my step by step instructions on how to basically make your printer hold its IP address (static IP) instead of changing back and forth through a cycle therefore dropping your printer off the network or disconnecting.
Funny, if you are someone who has had items in your print cue, they won’t print, and you turn your printer off and then back on and suddenly your documents print…well, join my club. The reason this works is because when you first turn on the printer, it starts with the same IP address before it cycles. If you are someone who sits there for a while and suddenly your documents print without you changing anything…this is because through the IP cycle change, it hits your printers IP address and the network will allow it to print. Not very funny, I know. It took me forever to figure out why my printer would print sometimes but not all the time. Since I figured this out, I can SCAN, PRINT and use all of the features of my installed HP software such as HP Solution Center, Photosmart Essentials.
On your printer, go to menu/setup/network and press OK. Inside the network menu, print a "network configuration page" so you can see the IP address and other settings for your printer.
Now, go back to main menu on your printers’ screen. Or you can go to your web browser and type in the IP address using the decimals too and this will take you to your printers’ web page. Choose: setup\network and press OK. Look for IP settings and press OK. Choose "manual" instead of "automatic". Enter the IP address there manually as well as the default gateway which you can see on the network configuration page that you printed earlier. Note: If you manually set the printer's IP, make sure that it is outside of your router's DHCP range. Otherwise you may run into an issue with duplicate IP's on your network. (If you don’t know how to do this, write back and I will explain). Don’t forget to click “save changes”. Now, restart your computer and print anything you want. :-)
A trick I often use with printers in DHCP networks:
In Printers and Faxes right click on the printer and select “properties”. Click add a new port. Choose standard TCP/IP port configured to the printer host name. Read the hostname from the printer's network configuration sheet.
Using my method means that you always connect to the printer even if its IP changes (which may happen with dynamic configuration). This does not jeopardize your network security. It just tells your printer to stay put and stop traveling the IP address highway. :-)
This question was solved.
View Solution.

The DHCP range is the range of IP addresses the router hands out automatically as devices join the network. The DHCP range is determined by the router and each brand has a range set at the factory (that can be changed by you).
Your D-link's DHCP default range is 192.168.0.100 to 192.168.0.199. So, outside the DHCP range is .2 to .99 and .200 to .254.
Attached is a handy cheat sheet.
You can change this range by entering the router's settings page - type the router's IP address into a browser, enter the login info and navigate to the DHCP settings area (varies based on router, hunt around).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
Attachments:
Router Facts.pdf ‏25 KB

My Curve 9360 is constantly disconnecting calls and freezing up

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