My curve 9360 wont come on

my blackberry battery died and when i had the chance to charge it, it wouldnt come on. it just displays a battery bar thats charging no matter how long you charge it.. pls i need help on what to do.. thanks

Hey troy34,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying a different battery in the BlackBerry Curve 9360 smartphone and then monitor the performance.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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BB Curve 9360 wont let me download music, receive pictures or display pictures, or receive voice notes... HELP!

ever since i put my songs off my phone onto my laptop to then transfer onto my iPod i have been having serious difficulty with my phone, i cant receive pictures, voice notes and cannot download music. i have tried everything, i have deleted blackberry messenger, deleted app world, wiped the phone 3 times, taken the battery out a lot and also tried to restore factory settings (dont know if it worked). its really frustrating that i cant even download a song or receive a picture! please help because i dont know how much longer i can go before i smash the thing up!!
all suggestions are appreciated!

Hi tompain10x,
Welcome to the Support Community!
Were you receiving any error messages on your BlackBerry® Curve™ 9360 smartphone? If so, could you please provide the full error message and when you receive it?
Thanks.
-FS
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My CURVE 9360 wont recieve bluetooth

i am trying to transfer all my music from my old phone to my BB but i dont even get a message asking me if i want to acceot the file - nothing happens at all!
Any advice? thanks

Hey troy34,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying a different battery in the BlackBerry Curve 9360 smartphone and then monitor the performance.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My Blackberry Curve 9360 wont turn on.

My phone was fully charged in my pocket, I hadn't looked at my phone for about an hour, I took it out my pocket and it was rebooting itself, which it never normally does. The phone didn't even get halfway and just turned off. After about 2 hours I tried again and it turned as it normally would but as the evening progressed this kept happening. In the end, I left the phone off and waited for the morning.
The next morning I go to charge the phone and connect it to the computer but it wont turn on at all. I have left it to charge for about 2 hours and still nothing.
I don't know what to do

Hello Salway1,
Welcome to the Community
Please connect your handheld with pc using USB cable and check whether pc detect your handheld or not.
Further, pull out battery and connect your device with charger without inserting battery & wait for 5 to 10 mins, a NO BATTERY sign will be shown on your handheld. One you find NO BATTERY sign, insert battery without un plugging charger & wait for 5 to 10 mins. Hope for luck..
Thanks..!!

Curve 9360 Notification Bar

Hi,
I'm new to the blackberry world! I just got the Curve 9360 and used to have a notification bar under the time and date. It displayed any notifications (text, bbm, email, facebook etc..) also a search bar, and the volume button. not sure how I did this but it's gone, can anyone help? how do I re-add this bar. It's a pain having to go into all the menus to see where the notification are and changing the volume etc...
THANKS!
Lisa
Solved!
Go to Solution.

Will you do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
After rebooted, let me know what you see on your homescreen?
If it remains the same with this notification bar missing, could you please post a screenshot here?
Directions to that are here: http://supportforums.blackberry.com/t5/Community-Feedback-and-Ideas/How-to-post-a-screen-shot-of-you...
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Curve 9360 OS 7.1 update problems

Couldn't find any threads with this particular problem, so here goes....
I'm trying to upgrade my T-Mobile Curve 9360 to OS 7.1, so I try checking for updates, either over the wireless or connected to the desktop using the BB website and Desktop Software v7. Every time, it tells me my phone is up to date, even though I'm running OS 7.0.0.319. The only other version indicated available is the one I already have.
Any help you can provide would be greatly appreciated!
Solved!
Go to Solution.

Hello!
Please refer to the official download portal to know what OS packages each carrier has released and is therefore supporting:
http://us.blackberry.com/support/downloads/download_sites.jsp
Also, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. You can use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot open pdf attachment on Curve 9360

Hi,
I cannot open some pdf attachments on my Curve 9360.
Some pdfs are fine but our fax to email service pdfs will not open - just get a qustion mark in the file icon and when trying to open I get 'This attachment type cannot be viewed on your device'.
This is really frustrating as it means when I am away from the office and we get a fax (which comes through as a pdf attachement by email) I cannot see what it is !
The same pdf files open fine on my laptop (in outlook) and a friend has a blackberry bold and the same pdf opens fine on his bold !
I am on OS7.1 (Bundle 2494) on my Curve 9360 but I have had the problem from back since OS6.
Any suggestions guys ? Could something be missing/corrupted on my Blackberry casuing this problem ?

Hello Sparpo,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Curve 9360 won't unlock

when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.

Hello blunty,
Welcome to the BlackBerry Support Community.
Please complete the following steps to address the issue with the trackpad on your BlackBerry® Curve™ 9360 smartphone.
Reinsert your battery first to see of this resolves the issue. If not, complete the following:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Curve 9360 battery drains quickly!

Hi Folks,
I bought new BB curve 9360 three days back. The probem I am facing is with battery. The battery does not last for even 6 hours. Very disappointing. I use standard BB services, with 3G connection. Let me know if this normal.
Solved!
Go to Solution.

Close the active applications you're not currently using, including the browser. Choose Menu > Close, not the end call button to close applications.
Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...
Also, you have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
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Curve 9360 TrackPad gone bust what to do?

Hi guys I've had my BB curve 9360 for around 2 months now, recently the trackpad started not working I've tried all of the methods such as taking out sim memory card battery etc these all worked temporarily but did not fix the issue.
These methods have finally stopped working and my trackpad light doesn't come on at all now, I think it's tracking functions have come to an 'end', it does click to open things but it doesn't scroll so as you can imagine almost impossible to navigate on my phone. Having to use the search function to find things now, but it's hell trust me...
I have tried looking online for a replacement trackpad but because this phone is still fairly new I have been unable to find a replacement OEM replacement. All I see on ebay and other online sites is trackpads for other curves not this one...
I am wondering if a curve 9300 3g trackpad would work or if anyone can tell me the best thing to do cause this is a real nuisance for me, I love this phone but right now I can't do a thing with it...
Is the 9360 trackpad any different from the one used in the 9300 3g?
Thank you guys

OK, so you really don't have any warranty, having bought the device used.
I don't know who will have the parts if those two links do not.
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Apps available for Curve 9360 - At what URL can they be examined via a PC?

I can't find on the BB website a page where I can consult confortably, on my PC, the available apps for BB Curve 9360.
(Starting from the Home p.\Apps I get to a list of devices, where I find Curve, but when I click on it, I'm adressed again to the Home page!)
Please, let me know the URL where I'm sure they are, even if I can't find it by myself.
Solved!
Go to Solution.

Hello,
If, by "apps", you mean those natively included with the OS package, then that's tricky...there is a variety of core apps, but each carrier is free to "wrap" the core OS package with things specific to their network and/or that they have chosen to push on to their customers.
If, by "apps", you mean add-on and 3rd party apps that the user chooses to download, then there are a variety of resources:
AppWorld: http://appworld.blackberry.com/webstore/product/1/?LID=us:bb:apps:blackberryapps&LPOS=us:bb:apps&reg...
MobiHand
Handango
BPlay
GetJAR
Each of them functions differently, so it's rather difficult to provide you with specific detailed instructions for each.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 os problems

i am using an redington carrier curve 9360 indian handcet i cannot install os 7.1 on my cell it displays the os 7.0 only after formatting !! can you help ?

Redington might not have released OS7.1, but you can do this manually if you prefer. Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
Instructions and download for OS 7.1.0.336 for the 9360
http://www.blackberryos.com/9350-9360-9370-operating-software/29938-official-os-7-1-0-336-blackberry...
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
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Pdf file support in Blackberry curve 9360

HI,
Can anyone tell me whether a PDF file can be opened in Blacberry Curve 9360? ??
If i transfer any PDF file from my Pc to my Blackberry phone 9360 can it be opened???

Hi anandkulthia,
Welcome to the Support Community!
PDF files can be viewed as attachments on your BlackBerry® Curve™ 9360 smartphone but native PDF file viewing is unsupported. You may be able to find a 3rd party PDF viewer application in BlackBerry App World™ storefront that might help with this. http://bbry.lv/bM0QK5
Thanks.
-FS
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Click Solution? for posts that have solved your issue(s)!

Curve 9360 won't install apps! Just automatically reboots after 'installing' and hasn't done it..

Blackberry Curve 9360. New device received yesterday after water damage to my old one. I upgraded to the latest OS and AppWorld yesterday and everything has worked absolutely perfect. Except every time I try and install or upgrade an app it reaches the end of the installation bar then reboots itself and when I look after the reboot I find the upgrade or app hasn't been installed. It does this with every app I try and install. I've tried working on just Wi-Fi or Network and it makes no difference. Can anyone help? has anyone had this before? Incredibly frustrating considering I've just got a new one back!!!
Thanks!

Hey ChrisWatkins93,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
How much free memory is on the BlackBerry® Curve™ 9360 smartphone? Go to Options>Status to find this information.
To determine if this a operating system issue, I suggest following all the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test out BlackBerry App World™ afterwards to see if the issue is resolved.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Deadline May 27--Need to Transfer Curve 9360 to iPhone 5c

Just received new iPhone 5c via T-Mobile. Need to send in Curve 9360 trade-in before May 27. How do I transfer everything possible, including calendar, contacts, and saved emails?
Thanks in advance!

On the browser of both phones, type www.deviceswitch.com to make the switch. You'll need to be connected to the same Wi-Fi network with both phones.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My curve 9360 wont come on

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