My CURVE 9360 wont recieve bluetooth

i am trying to transfer all my music from my old phone to my BB but i dont even get a message asking me if i want to acceot the file - nothing happens at all!
Any advice? thanks

Hey troy34,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying a different battery in the BlackBerry Curve 9360 smartphone and then monitor the performance.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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BB Curve 9360 wont let me download music, receive pictures or display pictures, or receive voice notes... HELP!

ever since i put my songs off my phone onto my laptop to then transfer onto my iPod i have been having serious difficulty with my phone, i cant receive pictures, voice notes and cannot download music. i have tried everything, i have deleted blackberry messenger, deleted app world, wiped the phone 3 times, taken the battery out a lot and also tried to restore factory settings (dont know if it worked). its really frustrating that i cant even download a song or receive a picture! please help because i dont know how much longer i can go before i smash the thing up!!
all suggestions are appreciated!

Hi tompain10x,
Welcome to the Support Community!
Were you receiving any error messages on your BlackBerry® Curve™ 9360 smartphone? If so, could you please provide the full error message and when you receive it?
Thanks.
-FS
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My curve 9360 wont come on

my blackberry battery died and when i had the chance to charge it, it wouldnt come on. it just displays a battery bar thats charging no matter how long you charge it.. pls i need help on what to do.. thanks

Hey troy34,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying a different battery in the BlackBerry Curve 9360 smartphone and then monitor the performance.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

5800 wont recieve bluetooth

In the past two days, ive been trying to send some music from a sony ericsson to my nokia.
it gets three quaters of the way through sending but then it stops and flashing up "Failed to receieve"
And i dont know why?
The memory is fine on the card & on the phone..
Any ideas why its being a **bleep**? x

Hi and welcome to the forums Ammasay!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
See if this KB article may help you Sending files via Bluetooth
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

My Blackberry Curve 9360 wont turn on.

My phone was fully charged in my pocket, I hadn't looked at my phone for about an hour, I took it out my pocket and it was rebooting itself, which it never normally does. The phone didn't even get halfway and just turned off. After about 2 hours I tried again and it turned as it normally would but as the evening progressed this kept happening. In the end, I left the phone off and waited for the morning.
The next morning I go to charge the phone and connect it to the computer but it wont turn on at all. I have left it to charge for about 2 hours and still nothing.
I don't know what to do

Hello Salway1,
Welcome to the Community
Please connect your handheld with pc using USB cable and check whether pc detect your handheld or not.
Further, pull out battery and connect your device with charger without inserting battery & wait for 5 to 10 mins, a NO BATTERY sign will be shown on your handheld. One you find NO BATTERY sign, insert battery without un plugging charger & wait for 5 to 10 mins. Hope for luck..
Thanks..!!

Cannot make calls or recieve calls from this one number blackberry curve 9360. Help!!!!

I have a blackberry curve 9360, My friend calls my phone and I never get her call, her call goes straight to voice mail and my phone doesnt ring. But we can text each other. I also tried calling her 3 times, she has an iphone and her phone doesnt ring or show history of my call. Im pretty sure my call didnt go through. Can someone please help me resolve this issue?

Have you tried calling your Carrier and have them fix the call forwarding and voicemail?
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry Curve 9360 says connected to wifi but when I open browser it give me an error

Hey i recently bought a blackberry curve 9360. I have not been able to connect to my home wifi which is protected as well as a free wifi hotspot at my university. The phone says i am connected to wifi, however, i cannot open a website on my browser.
The browser gives me the following error "unable to connect to the internet, please try again later. if the problem persists please contact your service provider".
Please help.
Thanks

Hello
I have the same problem. my 9360 wont connect to the internet unless the wireless network is set without security. always fails when setup with WPA2-personal.

How do I Remove Blackberry protect on a Curve 9360 if I have forgotten my password ???

How do I remove Blackberry Protect on a Curve 9360? I have forgotten my password and have exceeded the number of times that I can enter a password. I have tried going into the program but it does not allow me to remove the tick where it says "delete blackberry protect." Now every 5 minutes or so I recieve a notification telling me about blackberry protect. Please help!!!!

Try going to Options > Device > Application Management.
Scroll down to BlackBerry Protect, don't click on it but scroll over it and press the Menu key > Delete.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Text Message display on Curve 9360

Hi...just got a new Curve 9360. The default text message display shows all messages i.e. if I've sent a text most recently that is what I see at the top. What I want it to do is show the SMS Inbox (which I can navigate to via the folder options, but I can't find a way to set it as a default). Can't work out how to do it either on the device or when connected to the PC. Any suggestions...?...R

Do you mean that currently ALL of your email messages and SMS text messages are mixed in one folder when you view, and you want to see a folder on your homescreen of ONLY your SMS text messages? And your email messages in another folder?
If so, on your device, open that Messages folder > press the Menu key > Options > Inbox Management and check the box on "Text Messages", and save. That will put an SMS Text message folder on your screen.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Curve 9360 Notification Bar

Hi,
I'm new to the blackberry world! I just got the Curve 9360 and used to have a notification bar under the time and date. It displayed any notifications (text, bbm, email, facebook etc..) also a search bar, and the volume button. not sure how I did this but it's gone, can anyone help? how do I re-add this bar. It's a pain having to go into all the menus to see where the notification are and changing the volume etc...
THANKS!
Lisa
Solved!
Go to Solution.

Will you do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
After rebooted, let me know what you see on your homescreen?
If it remains the same with this notification bar missing, could you please post a screenshot here?
Directions to that are here: http://supportforums.blackberry.com/t5/Community-Feedback-and-Ideas/How-to-post-a-screen-shot-of-you...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Curve 9360 OS 7.1 update problems

Couldn't find any threads with this particular problem, so here goes....
I'm trying to upgrade my T-Mobile Curve 9360 to OS 7.1, so I try checking for updates, either over the wireless or connected to the desktop using the BB website and Desktop Software v7. Every time, it tells me my phone is up to date, even though I'm running OS 7.0.0.319. The only other version indicated available is the one I already have.
Any help you can provide would be greatly appreciated!
Solved!
Go to Solution.

Hello!
Please refer to the official download portal to know what OS packages each carrier has released and is therefore supporting:
http://us.blackberry.com/support/downloads/download_sites.jsp
Also, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. You can use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot open pdf attachment on Curve 9360

Hi,
I cannot open some pdf attachments on my Curve 9360.
Some pdfs are fine but our fax to email service pdfs will not open - just get a qustion mark in the file icon and when trying to open I get 'This attachment type cannot be viewed on your device'.
This is really frustrating as it means when I am away from the office and we get a fax (which comes through as a pdf attachement by email) I cannot see what it is !
The same pdf files open fine on my laptop (in outlook) and a friend has a blackberry bold and the same pdf opens fine on his bold !
I am on OS7.1 (Bundle 2494) on my Curve 9360 but I have had the problem from back since OS6.
Any suggestions guys ? Could something be missing/corrupted on my Blackberry casuing this problem ?

Hello Sparpo,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
Hope you can help me, I have inadvertently ticked the "All Alerts Off" option instead of the "Silent" option.
The phone rejects my attemps to change it back to All Alerts on, with a reply "Alerts Off cannot be editted or deleted"
There's a red tick mark next to the icon, and the icon is also highlighted in red.
The "Normal" option is ticked at the moment but the "All Alerts Off" option remains the same.
Incoming calls go straight to voicemail without a ringing alert, and a sms informs me of a missed call.
Please advise me how to resolve this problem, URGENTLY !!!!

Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9360 won't unlock

when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.

Hello blunty,
Welcome to the BlackBerry Support Community.
Please complete the following steps to address the issue with the trackpad on your BlackBerry® Curve™ 9360 smartphone.
Reinsert your battery first to see of this resolves the issue. If not, complete the following:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

My CURVE 9360 wont recieve bluetooth

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