My Curve doesn't load:(

Hi,
I've been using my BB for about 2 years now and just recently,it kept getting stuck and "Uncaught exceptions" popping up.I didn't take much notice,just kept re-booting the phone but a week ago,after I re-booted it,it didn't come on
The Blackberry sign on the black screen with the loading appears and it loads about 75% of the way and stops I tried connecting it to my Laptop but it didn't recognize the device.I changed the battery to a brand new one too,and it's still the same.I tried charging it all night too but it just heated up the battery and the problem remained.
PLEASE HELP!Is it a virus?Please tell me what I should do!please please!I don't want to switch to a new phone cus I love my curve Please reply fast guys!I'm kinda desperate thank you

Hey Shena91,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To resolve this issue you will need to perform a clean reload of device software. Follow the steps in this article to resolve the issue: www.blackberry.com/btsc/KB11320
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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