My Curve STOPPED Receiving EMAIL - 2nd time this has happened... HELP

Question

I've only had my BB for one month and already twice it has been unable to get messages from my email accounts.  The hourglass keeps appearing on the screen...so frustrating!  I tried turning it off, taking the battery out and clearing the cache.  The last time I backed it up on my desktop, wiped the device and reloaded it.  I would rather not do that every week... Is there something else I can do to get the emails coming through again?
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Answer 1

Hi,
Get in the Habit of checking your memory two or three times a day for a couple of days.
Low memory could be causing this condition. That way we can see beforehand if
we are headed or a memory low condition. Your model should never drop below 15mb
you have relatively 36mb free now.
When or if it happens again go to connections service status and make sure your connections
are available, then go right down the screen and go to mobile network options hit the menu key and
select diagnostic test, it will generate a log that you can read and email later for your carrier.
I would then immediately go to options/advanced options/ and go to Host Routing Tables, click to
enter, menu key, select register now. This will register your phone on the network, get the latest
carrier updates, as sell as service books. This will address the email stoppage by refreshing the
processes. You will get a verification email when they have been sent.
Finally, I do not know your experience level, so if you know this I'm sorry but please read and let me
know if this applies.
Most people close the applications by pressing the escape or red key. This does not close the applications.
Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory.
Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.
you will have an icon on you screen for memory cleaning make sure you press it. Make sure you use the CLOSE button each time you are done with an application.
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225
If you follow the link steps and keep up with your memory your phone will operate smoothly.
Lets leave the thread open and check in if the memory gets low or the condition happens again.
Try to make note of exactly what was happening with the phone at the time. Taking a call,
sending/receiving texts emails browsing the net. I know it's a lot, but random problems are the
hardest to pinpoint.
let us know,
Thanks
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