My dad and i have the same icloud id,when i updated the software (to ios 8.1.3) i have my dad´s photos on my iphone.And want my photos back (i tried restoring my phone from the last backup) but still have my dad´s photos on my device.

My dad and i,have the same icloud id,when i updated the software (to ios 8.1.3) i have my dad´s photos on my iphone.And want my photos back (i tried by restoring my phone from my last backup)but still have my dad´s photos in my device

And that's exactly the problem, because everyone should have their own account for iCloud. You can share an Apple ID for iTunes & App Store purchases, but you shouldn't do that for iCloud (Mail, Calendar, Contacts etc. ... ...and Photos). The problem of using the same account together could mean that only your dad's photos were stored.

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HT201269 im trying to restore my phone from its last backup on icloud but im getting a error message. It is telling me server unavailable

I can not get my iphone to restore to its last backup on icloud bcause it continues to tell me server busy. What do I need to do

Hi megg83!
I have an article for you that will help you understand that error message:
iCloud: Understanding alert messages when restoring from an iCloud Backup
http://support.apple.com/kb/TS4585
This article will also help you troubleshoot this issue:
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/ts4036
Thanks for coming to the Apple Support Communities!
Regards,
Braden

HT1766 I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved

I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved. Can anyone help?

Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore
Before that, back up your device, explained here:
iOS: Back up and restore your iOS device with iCloud or iTunes
How to back up your data and set up as a new device
You can check your warranty status here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do

If I restore my phone from an old backup, will I need to know the old passcode?

If I restore my phone from an old backup, will I need to know the old passcode?

Yes you can delete this backup, & no, it won't delete anything off your phone.

Why can't I restore my new phone from my last backup?

I broke my old iPhone 3G (16GB) so today I went to the Apple store, and got a new one for free by setting up an AT&T account (this free iPhone 3G is 8GB). I got home, plugged it in my laptop, and wanted to transfer my stuff from my old phone over to my new one so I clicked restore from last backup. When I did so, I got this error message: iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored. How do I fix this? I need to restore from my last backup but apparently it's corrupted?! Any help is appreciated! Thanks

Nope I looked on devices preferences and it's the only one. I've tried multiple ways to solve this problem but none seem to work... Could it be because my old phone was jailbroken?

I tried to restore my phone from a earlier backup date and now it will not let me activate my phone

i tried to restore my phone from a earlier back up date and it did now my phone will not let me activate it

Hello there, willdathrill.
The following Knowledge Base article provides some great information for troubleshooting your issue:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

Unable to sync or backup my iPad2 with the new iTunes. I keep getting the error ""iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.". I've deleted all the old backups but still get this.

I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.

I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

Restored music library from Time Machine backup, but library didn't change within iTunes. Help?

I don't know much, so please be kind. My iTunes went crazy and relabeled more than 3,000 songs as part of one album by one artist. I tried to fix this by restoring to an earlier-in-the-week version of the music library, but when I opened iTunes afterward, the same error was there. It seems like there must be a way to fix this, and I'm just missing it. Can anyone lend a hand, please?

Additionally, I should point out that the music that exists in iTunes (the actual application) does not agree with the files in the music folder found within the iTunes Media main folder. I don't understand where the wrongly-labeled files are being pulled from when I open iTunes if not from the iTunes Media folder.

Mysteriously my safari app disappeared from my Ipod Touch 3rd gen. How do I reload it? I "restored" my ipod from my Mac Book, but still no safari. Any help appreciated.

My ipod touch 3rd gen suddenly lost the safari app. I restored it from my mac book sync, but still no app. I'm wondering if when I messed around with "restrictions" through settings did something. Any help is appreciated.

Go to your Home screen on the iPod then swipe to the left so you see the white search field top of the window. Type in: Safari then tap Search.
Tap Settings / General / Restrictions. On or off?

I downloaded music onto my iPhone 4S from from the iTunes Store that I previously purchased, and now I can't delete them from my phone. I tried do remove them from my MAC too, but still can't delete them.

I downloaded music onto my iPhone 4S from from the iTunes Store that I previously purchased, and now I can't delete them from my phone.

How are you trying to delete the music direct on your iPhone?
You tried to remove the music from iTunes on your Mac how?
Do you have Sync Music selected under the Music tab for your iPhone sync preferences with iTunes on your computer?

If i restore my phone from a previous backup when i'm done can i delete that backup from my phone or will it delete all of the stuff i restored?

ii am restoring my new iphone from my old iphone. after this is complete when i go into my back up settings can ii then delete the old back up from my old phone? or will this delete all of the information ii just restored?

Yes you can delete this backup, & no, it won't delete anything off your phone.

Downloaded iOs 5.0.1 but songs did not restore to my phone. Tried to synch to iTunes today and it prompted me to "restore" my phone again. Did that but songs did not restore. Each time I try to synch, it prompts me to restore with the same result. Help!

When I first downloaded iOS 5.0.1 on Monday night I received an error message (I didn't capture it, sorry). So I re-attempted. After downloading and restoring my phone from backup, it prompted me again to restore my phone. I complied. And it prompted me to restore my phone from the backup again. I tried it again with the same result. Finally frustrated I stopped.
I didn't realize until the next day that my music was empty on the phone. I tried to synch today to get my songs back on the phone and instead it AGAIN asked me to restore my phone from the backup. I complied but my music is still missing. I need help!
Please note I am using iTunes as the backup storage on my PC, I haven't turned on iCloud because I don't have wireless service in my home.
I am soooo frustrated right now. I need my music to go running in the morning.
Any tips would be greatly appreciated!

Make sure iTunes is up to date and try again.

I have to restore my phone from back up but in order to do it i had to update my software. now that my software is updated there isnt enough room on the phone to back up. is there a way to only restore certain things from the backup like contacts?

i have to restore my phone from back up but in order to do it i had to update my software. now that my software is updated there isnt enough room on the phone to back up. is there a way to only restore certain things from the backup like contacts?

Because it says it's incompatible when it can't be, I got hope. I get error messages all the time with my iPod and iPhone that it cannot sync and that 'this device is not capapble of connecting to iTunes' stuff. I literally forget that happened, plug it in again and it works, I later realize that iTunes made a mistake, they do that.

HT201269 I am trying to restore my phone from the backed up information on my computer. It is asking me for a password. I tried my screen lock code and my apple id. Does anyone know what password it wants?

I am trying to restore my phone from the backed up information on my computer. It is asking me for a password. I tried my screen lock code and my apple id. Does anyone know what password it wants?

recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
if it says turn find my device off can be done at icloud.com or on the device settings - icloud - find my device

Hi, have a iphone/macbook itunes prob. i connected my phone to mac to add songs, and it wiped 99% of music from my phone. on the mac it still lists the songs on my phone but they are greyed out. can anyone help? very frustrated and want my music back.

hi, have a iphone/macbook itunes prob. i connected my phone to mac to add songs, and it wiped 99% of music from my phone. on the mac it still lists the songs on my phone but they are greyed out. can anyone help? very frustrated and want my music back.

I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.

My dad and i have the same icloud id,when i updated the software (to ios 8.1.3) i have my dad´s photos on my iphone.And want my photos back (i tried restoring my phone from the last backup) but still have my dad´s photos on my device.

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