My data comes up blank in PDF bank statements and employer W2s (ASP)

When I try to download bank statements (actually, today it's my W2 form from ADP's craptastic "Payroll Work Center") an ASP file is downloaded to my desktop. It opens up in Prieview, but aside from the form itself, the data fields are blank.
I've tried opening the file in Acrobat Reader, Acrobat Professional, from Safari's 32 bit mode, Firefox, Chrome and Opera... no luck. Any advice?

Hi,
Check out this link....
http://embarksupport.zendesk.com/forums/37468/entries/31765
Carolyn

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